This place was dirty as hell. Trash everywhere and the restroom were dirty and stunk. I don't know how anyone uses that toilet. I plased my order thru the app and I got a notification saying it was ready and when I got there to pick it up they couldn't find it.
Recommended dishes: Big Dinner Box with Pasta
Yvette
I’m a regular at the Hackberry location. I’m usually on the run and have very little time to make dinner so I opt to go for Pizza Hut, always do the special of 1 topping and one 5 topping pizza or a specialty pizza for 22.99 with the total coming out to 24.13. Well I ordered my usual on the app, mind you I only go through the specials option bc that’s where I get my deals or use the points I have accumulated bc like I said I’m a regular. Well for some reason or another only the specialty pizza goes through for 24.13 and my hubby who picked it up doesn’t question why he only got one pizza box. So I call them and I’m I explain the situation to them. I told the “manager “ that if they take a look at my history they would see I normally do 2 pizzas for that price. And if I could go get the other. They said no that there was nothing they could do. Why would I be okay to pay $25 for one pizza when I always order 2 for that price. They said no refunds only store credit when the pizza was almost home. Why would I go all the way back to go that when the reason the food is ordered is bc I have hungry kids waiting. I’m very disappointed in the customer service and will no longer be a customer. Again I ordered this on the app and specifically went through the deals option so why not honor it? 25 for one single pizza is ridiculous especially with today’s economy, super disappointed.
Service: 1
Joe Garcia
Ordered on line a pepperoni lover's with stuffed cheese and was enjoying it till I realized it was dry no sauce and much if any pepperoni. Nothing like what they advertised.
Atmosphere: 2
Food: 2
Service: 3
Tammy Gardner
Pizzas pretty good but mid I'm not sure if I used that gen alpha slang correct but it's good but somewhere around meh or neutral/average quality better pizzas were made at the location in marbach road it's 1749 SW loop 410 on the corner of marbach road
Vegetarian options: Vegetarian pizzas plus has pasta and french fries for some unknown reason
This is the worst place ever I paid 43.00 And I made the order since 5:35 today 7/10/2024 and the dasher brought us the wrong order I called and the woman said that they didn't receive my order then she put me on hold and never returned to the call then I called again and they kept on hanging up on me and when he did answer the man said we were calling excessively and he hung up on me then I called again and they wouldn't answer finally an hour later at 7:00p.m a woman answered and she said it would be here in 30 mins Then it was 7:35p.m and no ones answering they kept hanging up on me finally 8:09p.m the guy answers and says the man is on his way with my order and that the reason it took long because he had other orders and mine wasn't a priority basically I will never order from here again but the manager will here from me on Monday because supposedly the manager isn't going to be in till then I have worked for pizza hut before and this is the worst customer service ever
Michael Clevenger
Love the hut
Atmosphere: 4
Food: 4
Service: 4
joseph mccauley
This is a company of rude, foolish liars, that will not respond to horrible, foolish, ignorant, stupid customer service from their hq or district mgr. Don't use them.
Atmosphere: 1
Food: 1
Service: 1
k gambon
gave us the oldest pizza that they could. wasn't warm at all, looks like it was left out overnight. disgusting
It's been a while since I have actually eaten at Pizza Hut, no more fountain drinks, no more cheese and pepper shakers. You have to pay for everything, even the dipping sauce when you purchase the wings. I will not be eating there anymore.
Atmosphere: 2
Food: 4
Service: 4
nope
Awful just awful service! I hate that they use Doordash. They can never find the place! You lost s long time customer. i am tired of getting cold pizza. Manager is rude and does not care!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Ramona Phillips
We started ordering from this location and glad we did! Their pizza is always on point. I usually order carryout as we live close and the restaurant is always sparkling clean.
Atmosphere: 5
Food: 5
Service: 5
whatever youwant
Rude management! We fixing to show you just how rude they are by taking our business elsewhere where customers are respected!
Atmosphere: 1
Food: 1
Service: 1
Melissa Gaona
I went to the location off of Hackberry. The girl Jena who works at the front register was fast & friendly. Pizza was hot and fresh, Would definitely go back to this location.
This place was dirty as hell. Trash everywhere and the restroom were dirty and stunk. I don't know how anyone uses that toilet. I plased my order thru the app and I got a notification saying it was ready and when I got there to pick it up they couldn't find it.
Recommended dishes: Big Dinner Box with Pasta
I’m a regular at the Hackberry location. I’m usually on the run and have very little time to make dinner so I opt to go for Pizza Hut, always do the special of 1 topping and one 5 topping pizza or a specialty pizza for 22.99 with the total coming out to 24.13. Well I ordered my usual on the app, mind you I only go through the specials option bc that’s where I get my deals or use the points I have accumulated bc like I said I’m a regular. Well for some reason or another only the specialty pizza goes through for 24.13 and my hubby who picked it up doesn’t question why he only got one pizza box. So I call them and I’m I explain the situation to them. I told the “manager “ that if they take a look at my history they would see I normally do 2 pizzas for that price. And if I could go get the other. They said no that there was nothing they could do. Why would I be okay to pay $25 for one pizza when I always order 2 for that price. They said no refunds only store credit when the pizza was almost home. Why would I go all the way back to go that when the reason the food is ordered is bc I have hungry kids waiting. I’m very disappointed in the customer service and will no longer be a customer. Again I ordered this on the app and specifically went through the deals option so why not honor it? 25 for one single pizza is ridiculous especially with today’s economy, super disappointed.
Service: 1
Ordered on line a pepperoni lover's with stuffed cheese and was enjoying it till I realized it was dry no sauce and much if any pepperoni. Nothing like what they advertised.
Atmosphere: 2
Food: 2
Service: 3
Pizzas pretty good but mid I'm not sure if I used that gen alpha slang correct but it's good but somewhere around meh or neutral/average quality better pizzas were made at the location in marbach road it's 1749 SW loop 410 on the corner of marbach road
Vegetarian options: Vegetarian pizzas plus has pasta and french fries for some unknown reason
Food: 3
Service: 5
Great staff always helpful.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Lovers Pizza, Breadsticks
Great all the way around..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lovers Pizza, Boneless Chicken Wings, Breadsticks
This is the worst place ever I paid 43.00 And I made the order since 5:35 today 7/10/2024 and the dasher brought us the wrong order I called and the woman said that they didn't receive my order then she put me on hold and never returned to the call then I called again and they kept on hanging up on me and when he did answer the man said we were calling excessively and he hung up on me then I called again and they wouldn't answer finally an hour later at 7:00p.m a woman answered and she said it would be here in 30 mins Then it was 7:35p.m and no ones answering they kept hanging up on me finally 8:09p.m the guy answers and says the man is on his way with my order and that the reason it took long because he had other orders and mine wasn't a priority basically I will never order from here again but the manager will here from me on Monday because supposedly the manager isn't going to be in till then I have worked for pizza hut before and this is the worst customer service ever
Love the hut
Atmosphere: 4
Food: 4
Service: 4
This is a company of rude, foolish liars, that will not respond to horrible, foolish, ignorant, stupid customer service from their hq or district mgr. Don't use them.
Atmosphere: 1
Food: 1
Service: 1
gave us the oldest pizza that they could. wasn't warm at all, looks like it was left out overnight. disgusting
Restaurantji Recommends
It's been a while since I have actually eaten at Pizza Hut, no more fountain drinks, no more cheese and pepper shakers. You have to pay for everything, even the dipping sauce when you purchase the wings. I will not be eating there anymore.
Atmosphere: 2
Food: 4
Service: 4
Awful just awful service! I hate that they use Doordash. They can never find the place! You lost s long time customer. i am tired of getting cold pizza. Manager is rude and does not care!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
We started ordering from this location and glad we did! Their pizza is always on point. I usually order carryout as we live close and the restaurant is always sparkling clean.
Atmosphere: 5
Food: 5
Service: 5
Rude management! We fixing to show you just how rude they are by taking our business elsewhere where customers are respected!
Atmosphere: 1
Food: 1
Service: 1
I went to the location off of Hackberry. The girl Jena who works at the front register was fast & friendly. Pizza was hot and fresh, Would definitely go back to this location.
Atmosphere: 5
Food: 5
Service: 5
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