Ordered online and I accidentally chose the “carry out” option instead of delivery. I called the store to try and correct this, willing to pay the required fee, and NO ONE answered the phone. I probably called about 15 times. Fortunately customer service answered and I cancelled the order. A worthless location.
Atmosphere: 1
Food: 1
Service: 1
mahdi mahmoodabadi
I was standing in the shop for almost 10 minutes, but none of the employees paid any attention to me
Service: 1
Susan from San Antonio
WORST PIZZA HUT IS STONE OAK location in San Antonio. Workers have horrible attitude. PIZZA always arrives COLD and is so GREASY. CHEESE on top is ALWAYS BURNED. Get your act together!!!!! Tried this location again yesterday after a long time since previous bad experience and same issues..... Pizza was cold when it arrived and was like flavorless shoe leather. Cheese was non existent on both our pies. Absolutely no flavor. On the supreme the veggies were limp and the meat was very sparse. Overall, terrible tasting pizza and a total flop costing $47.00. GET IT TOGETHER PIZZA HUT.
Food: 1
Service: 3
D Bell
Pizza Hut app finally working again. Got excited to order again but our favorite PH is now closed. Ordered from this location before reading reviews. Glad I didn’t read them because as you can see, our pizzas are quite good. Also they’re using DoorDash now so probably will eliminate delivery issues. I didn’t go to the restaurant or interact with staff. Therefore have no opinion on atmosphere or staff.
Food: 5
Service: 5
Recommended dishes: Meat Pizza, Supreme Pizza
Josr Torres
Great pizza…
Didn’t get to try the wings, I hope to try them soon
Atmosphere: 5
Food: 5
Service: 5
Victor Frontino
Absolutely ridiculous the amount of complaints about the same exact things (foreign objects in pizzas) this place obviously comes not practice food safety whatsoever further more the management is under the impression these complaints are erroneous. Y'all need better staff and better management an absolute poor excuse of a very famous pizza chain. This locations score is correct subpar and 2 stars is correct do not eat here if you are expecting quality or professionalism.
Atmosphere: 1
Food: 1
Service: 1
Justin Morgan
Everyone who works here is pretty much rude and acts like they don’t wanna be at work. Absolutely no customer service at all.
Atmosphere: 1
Food: 1
Service: 1
Your Distraction
Everyone who works here is pretty much rude and acts like they don’t wanna be at work. Absolutely no customer service at all.
Atmosphere: 1
Food: 1
Service: 1
Patricia Gonzalez
I really hope that someone gets back to me & makes up the wrong that was done. If not I will go into complete detail of what happened.
Atmosphere: 3
Service: 1
Paxton Toczko
the most horrible service i’ve ever received. will never be returning to this establishment. if i could rate a 0 i would.
I ordered a big dinner box with traditional wings and got boneless wings and when I called back to try to switch them out, they treated me like I was crazy. Telling me that’s not what was ordered. How would they know when they use a third party to take orders?
Bobbye Hamilton
I ordered 2 pizzas, and both are seriously undercooked. The dough on the bottom is literally white and soft. I'm so disappointed, not only in the pizza, but the service. Answer the phone! Never Ever Again will I order from this location.
Food: 1
Service: 1
Recommended dishes: Supreme Pizza
Bradley Luster
Well, I'm not sure what happened to this Pizza Hut, but I absolutely had to come change my 5 star rating from a few years ago to a 1 star after today's order. The service was absolutely horrible. They seriously acted as if I was bothering them for wanting to pick up my pizza. To make matters worse, when I got home and opened the box, the pizza was incorrect. Goodbye, Pizza Hut, Jets Pizza up the street has my order from now on.
Atmosphere: 1
Food: 1
Service: 1
Bradley Root
I placed an order 8 days ago, and it was never delivered. Can’t get anybody to even answer the phone to refund me. Pizza Hut corporate has tried to help me, but they can’t issue refunds from a franchise they don’t own. Beware: this location might just take your money and never deliver the product.
Ordered online and I accidentally chose the “carry out” option instead of delivery. I called the store to try and correct this, willing to pay the required fee, and NO ONE answered the phone. I probably called about 15 times. Fortunately customer service answered and I cancelled the order. A worthless location.
Atmosphere: 1
Food: 1
Service: 1
I was standing in the shop for almost 10 minutes, but none of the employees paid any attention to me
Service: 1
WORST PIZZA HUT IS STONE OAK location in San Antonio. Workers have horrible attitude. PIZZA always arrives COLD and is so GREASY. CHEESE on top is ALWAYS BURNED.
Get your act together!!!!!
Tried this location again yesterday after a long time since previous bad experience and same issues..... Pizza was cold when it arrived and was like flavorless shoe leather. Cheese was non existent on both our pies. Absolutely no flavor. On the supreme the veggies were limp and the meat was very sparse.
Overall, terrible tasting pizza and a total flop costing $47.00.
GET IT TOGETHER PIZZA HUT.
Food: 1
Service: 3
Pizza Hut app finally working again. Got excited to order again but our favorite PH is now closed. Ordered from this location before reading reviews. Glad I didn’t read them because as you can see, our pizzas are quite good. Also they’re using DoorDash now so probably will eliminate delivery issues. I didn’t go to the restaurant or interact with staff. Therefore have no opinion on atmosphere or staff.
Food: 5
Service: 5
Recommended dishes: Meat Pizza, Supreme Pizza
Great pizza…
Didn’t get to try the wings, I hope to try them soon
Atmosphere: 5
Food: 5
Service: 5
Absolutely ridiculous the amount of complaints about the same exact things (foreign objects in pizzas) this place obviously comes not practice food safety whatsoever further more the management is under the impression these complaints are erroneous. Y'all need better staff and better management an absolute poor excuse of a very famous pizza chain. This locations score is correct subpar and 2 stars is correct do not eat here if you are expecting quality or professionalism.
Atmosphere: 1
Food: 1
Service: 1
Everyone who works here is pretty much rude and acts like they don’t wanna be at work. Absolutely no customer service at all.
Atmosphere: 1
Food: 1
Service: 1
Everyone who works here is pretty much rude and acts like they don’t wanna be at work. Absolutely no customer service at all.
Atmosphere: 1
Food: 1
Service: 1
I really hope that someone gets back to me & makes up the wrong that was done. If not I will go into complete detail of what happened.
Atmosphere: 3
Service: 1
the most horrible service i’ve ever received. will never be returning to this establishment. if i could rate a 0 i would.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered a big dinner box with traditional wings and got boneless wings and when I called back to try to switch them out, they treated me like I was crazy. Telling me that’s not what was ordered. How would they know when they use a third party to take orders?
I ordered 2 pizzas, and both are seriously undercooked. The dough on the bottom is literally white and soft. I'm so disappointed, not only in the pizza, but the service. Answer the phone! Never Ever Again will I order from this location.
Food: 1
Service: 1
Recommended dishes: Supreme Pizza
Well, I'm not sure what happened to this Pizza Hut, but I absolutely had to come change my 5 star rating from a few years ago to a 1 star after today's order. The service was absolutely horrible. They seriously acted as if I was bothering them for wanting to pick up my pizza. To make matters worse, when I got home and opened the box, the pizza was incorrect. Goodbye, Pizza Hut, Jets Pizza up the street has my order from now on.
Atmosphere: 1
Food: 1
Service: 1
I placed an order 8 days ago, and it was never delivered. Can’t get anybody to even answer the phone to refund me. Pizza Hut corporate has tried to help me, but they can’t issue refunds from a franchise they don’t own. Beware: this location might just take your money and never deliver the product.
Food: 4
Service: 1
God forbid yall answer the phone.
Service: 1
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