Dirty Disgusting employee.I visited the pretzel maker to order some mini hot dogs. Unfortunately, they were out of stock and had to make them fresh. I did not mind waiting, but I noticed that the person behind the counter taking my order was wiping his nose with the back of his hands and wrists, and even using his shirt while I was trying to place my order. At that point, I decided to cancel my order. The person seemed confused and did not understand why I had changed my mind. I believe it is important for food handlers to maintain proper hygiene and cleanliness while preparing food for customers. Yall be careful with the marble slab too because it's the same people running both.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mini Dog Pretzel Bites Combos
Bibicakez
ABSOLUTELY will never go back here again. I’m pregnant and I went in and they wouldn’t serve me without a mask. They did not ask my medical history and if I was able to wear one... which I am NOT able to wear one. Especially being pregnant. Yet they would not serve me. I let them know that was illegal and all I was told was that I was lying and that they were going to call security on me. ON A PREGNANT LADY JUST WANTING ICE CREAM!! With how much time they spent arguing with me, they could’ve served me in that amount of time. They were so rude and I will never support them again. My friends will never come here either if this is how they treat people. Especially a pregnant lady.
Sarah H
STAY AWAY FROM THIS LOCATION. Wish I could give this place zero stars. Quite possibly the worst customer service experience I have ever had and, unfortunately, the management at this location is unwilling to correct their mistakes let alone admit to them in the first place. My boyfriend and I were visiting from out of town to celebrate my birthday. He called days in advance to special order an amaretto ice cream cake from this location as it was the closest to where we were staying. When we went to pick up the cake the employee initially couldn't find our order. The manager insisted that it was a certain cake, even though the name on the cake was wrong and not even close to my name. We told her that we didn't care if the name was wrong and just wanted to be sure it was amaretto (she initially said praline when we went to pick up the order). She corrected the name, which we did appreciate, but again this was not an issue for us, and assured us that it was our cake. We went on our way. When we arrived at our hotel and tried the cake we were extremely disappointed to discover that it was plain vanilla, not the amaretto cake we paid over $30 for. It was already late and the store had already closed by the time we tried the cake so we trekked back to this store the next day hoping to get the issue corrected with a refund or the correct cake. The manager was not at the store and the employee trying to help us had to call her. The manager first told us that she couldn't do anything since we were happy when we left with the cake. We explained that we were happy because we were told the cake was the cake we had ordered. She then told us that she "watched the cake being made" and said it was amaretto. We told her we have had the amaretto flavor before and this was vanilla. Her response was that "amaretto and vanilla taste the same" and refused to give us refund or remake the cake. It is very clear that we received someone else's cake. We understand that mistakes happen but were baffled at the mangers unwillingness to work with us to resolve the issue. Completely unacceptable customer service. We will never be back.
Dirty Disgusting employee.I visited the pretzel maker to order some mini hot dogs. Unfortunately, they were out of stock and had to make them fresh. I did not mind waiting, but I noticed that the person behind the counter taking my order was wiping his nose with the back of his hands and wrists, and even using his shirt while I was trying to place my order. At that point, I decided to cancel my order. The person seemed confused and did not understand why I had changed my mind. I believe it is important for food handlers to maintain proper hygiene and cleanliness while preparing food for customers. Yall be careful with the marble slab too because it's the same people running both.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mini Dog Pretzel Bites Combos
ABSOLUTELY will never go back here again. I’m pregnant and I went in and they wouldn’t serve me without a mask. They did not ask my medical history and if I was able to wear one... which I am NOT able to wear one. Especially being pregnant. Yet they would not serve me. I let them know that was illegal and all I was told was that I was lying and that they were going to call security on me. ON A PREGNANT LADY JUST WANTING ICE CREAM!! With how much time they spent arguing with me, they could’ve served me in that amount of time. They were so rude and I will never support them again. My friends will never come here either if this is how they treat people. Especially a pregnant lady.
STAY AWAY FROM THIS LOCATION. Wish I could give this place zero stars. Quite possibly the worst customer service experience I have ever had and, unfortunately, the management at this location is unwilling to correct their mistakes let alone admit to them in the first place. My boyfriend and I were visiting from out of town to celebrate my birthday. He called days in advance to special order an amaretto ice cream cake from this location as it was the closest to where we were staying. When we went to pick up the cake the employee initially couldn't find our order. The manager insisted that it was a certain cake, even though the name on the cake was wrong and not even close to my name. We told her that we didn't care if the name was wrong and just wanted to be sure it was amaretto (she initially said praline when we went to pick up the order). She corrected the name, which we did appreciate, but again this was not an issue for us, and assured us that it was our cake. We went on our way. When we arrived at our hotel and tried the cake we were extremely disappointed to discover that it was plain vanilla, not the amaretto cake we paid over $30 for. It was already late and the store had already closed by the time we tried the cake so we trekked back to this store the next day hoping to get the issue corrected with a refund or the correct cake. The manager was not at the store and the employee trying to help us had to call her. The manager first told us that she couldn't do anything since we were happy when we left with the cake. We explained that we were happy because we were told the cake was the cake we had ordered. She then told us that she "watched the cake being made" and said it was amaretto. We told her we have had the amaretto flavor before and this was vanilla. Her response was that "amaretto and vanilla taste the same" and refused to give us refund or remake the cake. It is very clear that we received someone else's cake. We understand that mistakes happen but were baffled at the mangers unwillingness to work with us to resolve the issue. Completely unacceptable customer service. We will never be back.
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