Sansei Japan
7400 San Pedro Ave, San Antonio
(210) 340-6627
Recent Reviews
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Never had a problem here and I love their food. I usually always get the same thing, Chicken Teriyaki, and you get plenty of it I have left overs for later. I wish they had a location that wasn't in the mall so I can visit more often.
Atmosphere: 3
Food: 5
Service: 5
Worst place ever, there is no line for a reason..
Atmosphere: 1
Food: 1
Service: 1
It’s 4:50 on a Sunday and they can not take my order cause they are closed. Update your hours.
A very sub-standard knockoff of Sarku. Definitely give this one a miss.
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Chicken Teriyaki
Tall neandertal looking guy with curly hair attacked us verbally and physically and attacked 4 other customers because we asked for our food after 45 minutes. He attacked a young lady, and threatened to kill us all and beat us up. He refused to give us our foos or give us a refund. Asian guy said he wouldn’t fire him. A police report has been made. That guy also called the women in line “bitches” after they asked for their food. This place should consider not hiring felons.
It’s 4:50 on a Sunday and they can not take my order cause they are closed. Update your hours.
Attempted to ignore the pretty OK taste of the food. not the best Japanese ever, but that’s OK, it’s fine for for mall food. what happened was when the cook decided to blame me for him making a mistake and giving away our order to somebody else (not checking the order numbers apperently) and then not remaking ours basically accusing us of trying to scam them have a plate for food. All he did was shake his head and be rude and tell me to report it. So here I am the cook with a poofy hair, and red bandana. If owners see this PLEASE consider another employee asap. The older man and what I assume is the manager is fine.
Rude employee / cook.
Kind employees
There is absolutely NOTHING good about this place. The food is bland beyond fixing. The portions on meat are skimpy. Gristly chicken! You get mostly rice. They charge for their refills. The rice was cooked half-decently but the issue with being bland and skimpy made this an all around $hitty place to eat. 3 soy sauce packets and three hot sauce packets later and the food still tasted devoid of flavor. (No I don't have covid). I'll NEVER eat here again. Sarku in Ingram flavor is good but they cook EVERYTHING down to MUSH! Sanjei was REALLY hard to force down my throat. ?♂️
Restaurantji Recommends
The beef teriyaki was delicious and tender. The noodles could use some flavor improvements. I did not try the fried rice but maybe another time. The staff was very courteous.
I have tried to eat here a couple of times the last couple of weeks and they are always out of stuff. Their hours are posted as opening at 10:00 and at 11:30 on 12/28 they were still not open and turning customers away.
Everytime I go they never have sushi. Might as well not advertise it then
Food is DELICIOUS but the customer service is garbage!!! I agree with the other person... who is the owner? Train your staff to serve customers better.
Horrible customer service, employee was rude.
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