Smallcakes San Antonio

I called and asked if they could accommodate using natural food colors for my daughter's Elsa cake. She said she would try, and it turned out great! It was beautiful and delicious!Thank you so much! We will definitely be using smallcakes SA in the future.

Atmosphere: 5

Food: 5

Service: 5

Best cupcakes - Hands down!! Stopped by ona whim bc they were open on a Sunday. Picked up a dz for my mother’s birthday. So GLAD I did! WOW what a hit!! Def keeping this place on my list!!

Food: 5

Recommended dishes: Pink Chocolate, Hot Fudge Sundae

I didn't know that a cupcake could taste that good. I was surprised with the different flavor options. The oreo was my favorite

Atmosphere: 5

Food: 5

Service: 5

This rating is specifically for their service. Usually all the cupcakes & cakes I’ve ordered from here are good. The location is well kept but they could do so much more to inside to make it nicer seeing as they are a Cupcakery and nothing else. When I first visited this business right after they opened everything was great including service! That has changed a lot. Their customer service and attitudes have deteriorated greatly over time.
When there are a lot of options out there it is one’s customer service that differentiates them from others. I know that the owner and staff of this business will be offended by this critique but it’s not meant to be antagonistic, it’s meant to be helpful. The product is good but if your staff can not handle giving good, helpful and respectfully polite service then the product quality does not matter. Now when I go, which is much less often, I feel lucky that who ever is helping me is not being out right rude. I bought some very important milestone cakes from your business which means that they were special to me and my family. I had hoped y’all would be my go to cake business and I would order all my cakes from you. I no longer want to do that. HEB bakery has better customer serv in person and over the phone than y’all do and that’s saying something. When I call who ever answers the phone just says “hi” after a long weird silence as if I’m calling a friend instead of a business and half the time their tone sounds as if this is the last place on the planet they’d rather be talking to me. It may not be all employees but even one can ruin your business’s reputation. But I know it’s more than just one person. You do charge more and so customers expect a higher level of service not below par. I hope y’all really think about this and learn to work together to offer a better experience to your customers knowing that they are the ones that keep your business going and pay your paychecks. That is what I always remember when I help my clients and customers. It’s not easy, customer service is rough and it wears on you which reflects eventually in the way you handle customers. I’m a senior receptionist for a veterinarian. Pet owners are very demanding but it’s b/c they love their pets. My clients a make it possible for me to pay my bills and take care of my family and so they always have my utmost respect. And most of them treat me in kind. You get what you give and there people who care.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Wedding Cake

I've never been to Small Cakes before but I have to say they are fabulous. ❤️ The customer service is great, always smiling, being Patient, and very friendly. I came in here with a request (OR) and they got the job done. My child was extremely excited with the wonders they did and cake taste amazing. I will be returning for another cake very soon. Thank y'all again ladies 😀 keep up the fabulous work.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake

I have ordered my daughter’s first birthday cake ( two tier with two different flavor’s )from them.
The cake was super moist & delicious.All my guests loved it, they did an amazing job .
I highly recommend Smallcakes San Antonio for your special occasions.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake

I have ordered 3 custom birthday cakes from Small Cakes. I am absolutely satisfied with all of my orders and will continue going back. They accommodate all my requests, the cakes are so moist and delicious, and the friendly customer service makes a huge difference.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake

Love the variety of cupcakes every time I come in! They are so flavorful! The service is always friendly and quick to answer any question you have. I highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookies -N- Cream, Mini Cupcakes

please do not get from this place i ordered 2 strawberry cupcakes and they looked fine when i got them but when left AFTER ONE DAY in the fridge the strawberries had mold

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cupcake 4 Pack

Attitude attitude attitude. I was told I didn’t have to shop there. Wow. As if their cakes are better than Walmart. YOU’RE RIGHT I DON’T HAVE TO SHOP THERE and I’m not ever going to again.

Atmosphere: 1

Food: 2

Service: 1

Literally my favorite cake shop!! They do my cake every year and blow it out of the water every year

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Fudge Sundae Cupcake, Cookies, Cookies -N- Cream, Wedding Cake, Famous Red Velvet Cupcake, Torte, Birthday Cake, Pupcakes, Cupcake 4 Pack, Red Velvet Cupcake, Carrot Cupcake, Pink Chocolate Cupcake, Chocolate Cream, Pink Vanilla, Carrot, Lucky Charms Cupcake, Lemon Drop Cupcake, Medium Cupcake

So many cupcake reviews, but let me tell you the slice of Domino Cake I bought today from Smallcakes was simply delicious - the best I've had in a long time.
Cake was light, fluffy and moist. Frosting was plenty even between layers.
I do recommend this place, so good! ??

Atmosphere: 4

Food: 5

Service: 5

I recently ordered a gender reveal cake from Smallcakes San Antonio, and it was fantastic! The staff was friendly and helpful, making the process smooth. The cake was beautifully decorated and it tasted amazing—moist and flavorful with light buttercream. Our guests loved it! Smallcakes San Antonio exceeded our expectations. Highly recommend for any special occasion!

Food: 5

Service: 5

They have a great staff and the cup cakes are just simply *chefs kiss*. We love going in and getting some for a sweet treat for the week! Check them out.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookies -N- Cream, Famous Red Velvet Cupcake, Red Velvet Cupcake, Carrot Cupcake

Y’all. I don’t know how to say this. These dog treat cupcakes taste better than all of the of the human flavors.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie Sandwich, Hot Fudge Sundae Cupcake, Cookies, Cookies -N- Cream, Wedding Cake, Famous Red Velvet Cupcake, Torte, Birthday Cake, Cupcake 4 Pack, Mini Cupcakes, Red Velvet Cupcake, Carrot Cupcake, Lucky Charms Cupcake, Lemon Drop Cupcake