I went here to this location today, and purchased a slush. The Female Manager, that was there at 1pm with all the tattoos was very rude to me being that I'm a paying customer. There wasn't even a disagreement between us for all the attitude she had towards me. She started taking my order and refused to finish it. She even walked away from the window not to take my order. Sonic was even busy at the time and neither was She. I will never return to this location again!!!đ Shame on her. If you donât want to work, then why come.....đ€
Noah Lara
Order took forever and was incorrect and employee was rude
Atmosphere: 1
Food: 2
Service: 1
Dee Escamilla
They forgot some of our order
christian lupiba
One star is generous đ đ
Karen Matthews
Very Slow! Waited 15 minutes for a burger and cheese stick. Donât waste your time! Wasnât even busy about 3 cars there.
Atmosphere: 1
Food: 2
Service: 1
Ryan G
Waiting time was real long over 25 min in the drive thru. Customer service was horrible.
Atmosphere: 1
Food: 1
Service: 1
The Aura Angel
I feel like sonic is a very easy place to work. Thereâs no reason the food should look like garbage. Everything that people used to like about sonic is no longer a part of the franchise. I ordered food today looked at it laughed and went to buy myself something to cook. I grew up with the burger I got and it is just so disappointing.
Food: 1
Lisa Weissgarber Harder
WowâŠwaited 15 minutes for a cold hamburger and then was rudely told to wait outside to get my money back. Donât bother using this location. It took another 10 minutes to get my refund!
Food: 1
Service: 1
Francisco Burke
This post is all about the young woman with the red ribbon in her hair and the black long sleeve shirtâshe's incredible! Her customer service is top-notch. I watched her handle me, an elderly woman, and a homeless man one after the otherâwith genuine kindness, patience, and enthusiasm. Sheâs got that rare, natural gift for peopleâsomething you just canât teach and donât see often these days. Whoeverâs in charge, give that girl a raise! Sheâs a gem.
Atmosphere: 5
Food: 5
Service: 5
Cierra Adamo
If I could give zero stars I would. Both of my large mozzarella sticks came EMPTY. Only 3 had full cheese if any!!
Tonight wasnât great at Sonic. During the day there is the kindest lady that works here. Tonight however I came later for dessert and it was packed. They informed me it would be 20 min- I said ok. After 18 min the red light went off. So I hit it again and explained Iâd been waiting, and it was no biggy. She came back a few minutes later to take my order. I asked for a slush with ice cream and she said âwe donât do thatâ and I said âyes, Iâve ordered it here many times and itâs never been an issueâ and she said âIâm just telling you we donât normally do thatâ ok??? So can you make it orâŠ.. they charged me for it, but she wasnât too pleased. Zero reason to be so rude about it. Then she just went off mic.
Atmosphere: 1
Food: 2
Service: 1
Charles Daniel Cardwell
25 min wait for one milk shakeâŠâŠâŠâŠ.. for more detail forgot to put. There were two cars and one in the drive-through after I was told this information.
Atmosphere: 1
Food: 1
Service: 1
Herb S
After being extremely disappointed in other Sonic locations, I thought I would try this one as it is the last one in my area. I pulled up, pressed the button to order, and the woman told me that it would be at least 20 minutes before she could have my food ready. There were 2 other cars in stalls and nobody in the drive-thru. STRIKE 3. SONIC, YOU ARE OUT! You have good food and were once the best option for fast food. Now, you are literally at the bottom. Why? I am 100% certain that it is a problem from the top down. Whoever owns this franchise in San Antonio has let Sonic become the laughing stock of the fast food industry.
Surely, Sonic will respond to my review with a scripted apology and an invitation to call or visit their website where I will be met with more non-human interaction . NO THANKS. Keep your AI customer support and keep your awful service and run down restaurants.
JUST SHUT DOWN THE WHOLE COMPANY ALREADY!!!
Atmosphere: 1
Food: 1
Service: 1
Lance Womack
This is the worst Sonic we have been to. Just tried to go there for some slushies and limeades after the graduation. Pulled into the parking lot and saw staff outside at the tables with friends. Pulled up to the drive through thinking they might be killing time. After a few minutes with no answer, drove up to the window. Staff member left her table and friends and came to the window. I asked if the drive through was closed. She said no, they only had one headset and to drive back around and âwait till he gets to us.â We said no thank you and drove away. This is not the first time something like this has happened to us. We gave a few opportunities because the wife likes limeades and we wanted to give staff the benefit of the doubt. Do not recommend.
Juan zapata
Employees here suck after 8pm âŠ.always pissy for no reason like wondering why people are ordering food is if they donât know there they are working.
I went here to this location today, and purchased a slush. The Female Manager, that was there at 1pm with all the tattoos was very rude to me being that I'm a paying customer. There wasn't even a disagreement between us for all the attitude she had towards me. She started taking my order and refused to finish it. She even walked away from the window not to take my order. Sonic was even busy at the time and neither was She. I will never return to this location again!!!đ Shame on her. If you donât want to work, then why come.....đ€
Order took forever and was incorrect and employee was rude
Atmosphere: 1
Food: 2
Service: 1
They forgot some of our order
One star is generous đ đ
Very Slow! Waited 15 minutes for a burger and cheese stick. Donât waste your time! Wasnât even busy about 3 cars there.
Atmosphere: 1
Food: 2
Service: 1
Waiting time was real long over 25 min in the drive thru. Customer service was horrible.
Atmosphere: 1
Food: 1
Service: 1
I feel like sonic is a very easy place to work. Thereâs no reason the food should look like garbage. Everything that people used to like about sonic is no longer a part of the franchise. I ordered food today looked at it laughed and went to buy myself something to cook. I grew up with the burger I got and it is just so disappointing.
Food: 1
WowâŠwaited 15 minutes for a cold hamburger and then was rudely told to wait outside to get my money back. Donât bother using this location. It took another 10 minutes to get my refund!
Food: 1
Service: 1
This post is all about the young woman with the red ribbon in her hair and the black long sleeve shirtâshe's incredible! Her customer service is top-notch. I watched her handle me, an elderly woman, and a homeless man one after the otherâwith genuine kindness, patience, and enthusiasm. Sheâs got that rare, natural gift for peopleâsomething you just canât teach and donât see often these days. Whoeverâs in charge, give that girl a raise! Sheâs a gem.
Atmosphere: 5
Food: 5
Service: 5
If I could give zero stars I would. Both of my large mozzarella sticks came EMPTY. Only 3 had full cheese if any!!
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Tonight wasnât great at Sonic. During the day there is the kindest lady that works here.
Tonight however I came later for dessert and it was packed. They informed me it would be 20 min- I said ok. After 18 min the red light went off. So I hit it again and explained Iâd been waiting, and it was no biggy. She came back a few minutes later to take my order. I asked for a slush with ice cream and she said âwe donât do thatâ and I said âyes, Iâve ordered it here many times and itâs never been an issueâ and she said âIâm just telling you we donât normally do thatâ ok??? So can you make it orâŠ..
they charged me for it, but she wasnât too pleased.
Zero reason to be so rude about it. Then she just went off mic.
Atmosphere: 1
Food: 2
Service: 1
25 min wait for one milk shakeâŠâŠâŠâŠ.. for more detail forgot to put. There were two cars and one in the drive-through after I was told this information.
Atmosphere: 1
Food: 1
Service: 1
After being extremely disappointed in other Sonic locations, I thought I would try this one as it is the last one in my area. I pulled up, pressed the button to order, and the woman told me that it would be at least 20 minutes before she could have my food ready. There were 2 other cars in stalls and nobody in the drive-thru. STRIKE 3. SONIC, YOU ARE OUT! You have good food and were once the best option for fast food. Now, you are literally at the bottom. Why? I am 100% certain that it is a problem from the top down. Whoever owns this franchise in San Antonio has let Sonic become the laughing stock of the fast food industry.
Surely, Sonic will respond to my review with a scripted apology and an invitation to call or visit their website where I will be met with more non-human interaction . NO THANKS. Keep your AI customer support and keep your awful service and run down restaurants.
JUST SHUT DOWN THE WHOLE COMPANY ALREADY!!!
Atmosphere: 1
Food: 1
Service: 1
This is the worst Sonic we have been to. Just tried to go there for some slushies and limeades after the graduation. Pulled into the parking lot and saw staff outside at the tables with friends. Pulled up to the drive through thinking they might be killing time. After a few minutes with no answer, drove up to the window. Staff member left her table and friends and came to the window. I asked if the drive through was closed. She said no, they only had one headset and to drive back around and âwait till he gets to us.â We said no thank you and drove away. This is not the first time something like this has happened to us. We gave a few opportunities because the wife likes limeades and we wanted to give staff the benefit of the doubt. Do not recommend.
Employees here suck after 8pm âŠ.always pissy for no reason like wondering why people are ordering food is if they donât know there they are working.
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