I ordered one wrap nobody told me it was going to take twenty minutes to make me one wrap. All she said is we were down to one oven and now I'm late to work. That is something you have to communicate to your customers please.
Atmosphere: 1
Food: 1
Service: 1
Ady Ram
Thoma was extremely nice and professional offered me a suggestion that the Americana might be hotter than regular coffee. Unfortunately I'm short on time and just a regular cup of joe would have to do. I like my coffee really hot. Most of the time it's just warm at best. However today it was ok. Then another associate proceeded to be so rude at the window to meWhen I asked her name she said Viv. 3 letters can you remember that. Then started to fight with me about how I get what I get hot or not. I felt bad for Thomas who was nice and kind. She should have never interjected her opinion. She started an unnecessary fight. Don't provoke a fight. Keep your opinions to yourself. She then proceeded to slam the drive through window.
Service: 1
Anna Epp
Drink delicious grande mocha
Atmosphere: 5
Food: 5
Service: 5
Julieta Nino
Baristas were playing around, charged me for an extra drink, completely messed up the order and acted like nothing happened.
Atmosphere: 1
Food: 1
Service: 1
Fathima Serna
I have a beautiful experience of this place once the car in front passed by there, I paid on my own and it made that day very special not because of the money it saved me, it made me feel very good that someone who didn't bother me even I couldn't even thank him for doing something for me and since then I do the same whenever I can, thank you for encouraging people to do something good for others
Juan Guzman
Wrong drink ( one of them was cold) and the hot americano was only kind of only hot
Atmosphere: 1
Food: 1
Service: 1
Melinda Alderete
Drive thru order, after placing the order the attendant repeated our request for any additional needs and confirmation. The window attendant was cheerful and seemed genuinely nice. Quick service,
Atmosphere: 5
Service: 5
Man with No Name
My wife & I have been going to this location for a number of years for coffee we don't leave close by but we liked the service & atmosphere in the pass. But we have noticed that a number of times we have shown up only the drive thru is open and a sing posted on the doors. We travel 8 miles to go to this place but unfortunately we have given up on this store for good. This has been very inconvenience for us. STARBUCKS NO MORE FOR US.....3718 Horizon Hill Blvd
Atmosphere: 2
Food: 2
Service: 2
Amaris Perales
No matter how busy it is. Employees are always the sweetest and friendly! Drive thru gets busy but they always roll at a great pace and my order is always great. My favorite location.
Atmosphere: 5
Food: 5
Service: 5
J Ramos
Not one of my best Starbucks experiences for me in San Antonio. Our drink order was left on the counter and it had been sitting for about 10 minutes before I got up to check. When I asked. “Sorry, might have forgotten to call the order out.”Take some tips from the Wurzbach location.
Great service! Love stars rewards. All the baristas are the best!! Pink drink and Madeline's are my
Atmosphere: 5
Food: 5
Service: 5
Stephanie Turner
I have been going to this store since last December due to convenience. I am so disappointed every-time and I stuck it out because it’s the only coffee shop in the area by work. Today was my last straw. I ordered my drink in the app as I always do because my preferences on the drink I asked for extra vanilla syrup in my drink and got zero. I called the store explaining my frustration as this was not the first time my mobile order was incorrect. I was told to stop by in the store and they would perform a refund. I held onto the drink because I didn’t want them thinking I was lying or something. So when I got to the store for my refund the manager on duty was absolutely so rude to me. His name was Jeffrey and he seemed offended that I had asked for a refund. It was very uncomfortable. I definitely will just choose to not use Starbucks again because I’ve given them a year of chances but clearly the people who work for their company do not care at all. It’s very disappointing.
Atmosphere: 1
Food: 1
Service: 1
qumer Kat amir
When I tell you they know how to pop off on every drink they make me ??? thank you always making my day. This was a drink of Starbucks employee
Atmosphere: 5
Food: 5
Service: 5
Pandemix
I tried the toasted ham and swiss and was very happy! The bread was crisp and delicious! Also tried the pumpkin chai latte which was amazing too. All around a great experience.
Atmosphere: 5
Food: 5
Service: 4
Karma “Karma” Law Investigation
Coffee was old, but it was one time out of a thousand we have been there. So I am not really upset. The caffeine was what I was after anyway.
I ordered one wrap nobody told me it was going to take twenty minutes to make me one wrap. All she said is we were down to one oven and now I'm late to work. That is something you have to communicate to your customers please.
Atmosphere: 1
Food: 1
Service: 1
Thoma was extremely nice and professional offered me a suggestion that the Americana might be hotter than regular coffee. Unfortunately I'm short on time and just a regular cup of joe would have to do. I like my coffee really hot. Most of the time it's just warm at best. However today it was ok. Then another associate proceeded to be so rude at the window to meWhen I asked her name she said Viv. 3 letters can you remember that. Then started to fight with me about how I get what I get hot or not. I felt bad for Thomas who was nice and kind. She should have never interjected her opinion. She started an unnecessary fight. Don't provoke a fight. Keep your opinions to yourself. She then proceeded to slam the drive through window.
Service: 1
Drink delicious grande mocha
Atmosphere: 5
Food: 5
Service: 5
Baristas were playing around, charged me for an extra drink, completely messed up the order and acted like nothing happened.
Atmosphere: 1
Food: 1
Service: 1
I have a beautiful experience of this place once the car in front passed by there, I paid on my own and it made that day very special not because of the money it saved me, it made me feel very good that someone who didn't bother me even I couldn't even thank him for doing something for me and since then I do the same whenever I can, thank you for encouraging people to do something good for others
Wrong drink ( one of them was cold) and the hot americano was only kind of only hot
Atmosphere: 1
Food: 1
Service: 1
Drive thru order, after placing the order the attendant repeated our request for any additional needs and confirmation. The window attendant was cheerful and seemed genuinely nice. Quick service,
Atmosphere: 5
Service: 5
My wife & I have been going to this location for a number of years for coffee we don't leave close by but we liked the service & atmosphere in the pass. But we have noticed that a number of times we have shown up only the drive thru is open and a sing posted on the doors. We travel 8 miles to go to this place but unfortunately we have given up on this store for good. This has been very inconvenience for us. STARBUCKS NO MORE FOR US.....3718 Horizon Hill Blvd
Atmosphere: 2
Food: 2
Service: 2
No matter how busy it is. Employees are always the sweetest and friendly! Drive thru gets busy but they always roll at a great pace and my order is always great. My favorite location.
Atmosphere: 5
Food: 5
Service: 5
Not one of my best Starbucks experiences for me in San Antonio. Our drink order was left on the counter and it had been sitting for about 10 minutes before I got up to check. When I asked. “Sorry, might have forgotten to call the order out.”Take some tips from the Wurzbach location.
Service: 1
Restaurantji Recommends
Great service! Love stars rewards. All the baristas are the best!! Pink drink and Madeline's are my
Atmosphere: 5
Food: 5
Service: 5
I have been going to this store since last December due to convenience. I am so disappointed every-time and I stuck it out because it’s the only coffee shop in the area by work. Today was my last straw. I ordered my drink in the app as I always do because my preferences on the drink I asked for extra vanilla syrup in my drink and got zero. I called the store explaining my frustration as this was not the first time my mobile order was incorrect. I was told to stop by in the store and they would perform a refund. I held onto the drink because I didn’t want them thinking I was lying or something. So when I got to the store for my refund the manager on duty was absolutely so rude to me. His name was Jeffrey and he seemed offended that I had asked for a refund. It was very uncomfortable. I definitely will just choose to not use Starbucks again because I’ve given them a year of chances but clearly the people who work for their company do not care at all. It’s very disappointing.
Atmosphere: 1
Food: 1
Service: 1
When I tell you they know how to pop off on every drink they make me ??? thank you always making my day. This was a drink of Starbucks employee
Atmosphere: 5
Food: 5
Service: 5
I tried the toasted ham and swiss and was very happy! The bread was crisp and delicious! Also tried the pumpkin chai latte which was amazing too. All around a great experience.
Atmosphere: 5
Food: 5
Service: 4
Coffee was old, but it was one time out of a thousand we have been there. So I am not really upset. The caffeine was what I was after anyway.
Atmosphere: 5
Service: 5
Recommended dishes: Java Chip, Iced Caramel Macchiato, Caramel Ribbon Crunch Frappuccino Blended Beverage, Caramel Frappuccino Blended Beverage, White Chocolate, Brew