Starbucks

I’ve never had a major issue with this store until today. I went through drive thru to order a basic eggnog chai which through a mobile order would have come out to 5.90 but they were charging me 7.09 because they claimed they didn’t have the button so had to place the order as an eggnog latte then adding chai to it. I showed them the app if I ordered an “eggnog chai” directly to this store the price was cheaper and they refused to honor it. Told me to place the order and go back in line to wait (even though they had my drink right in front me) or to just call corporate if I had a problem. So I did call and Irene was nice enough to refund me due to the bad customer service experience.

Atmosphere: 2

Food: 4

Service: 1

Wow! This Saturday crew is truly exceptional. From the moment you walk in, they greet you warmly and play awesome music, (Prince was on the playlist)! They provide timely service and even refer to you by name, making you feel right at home. It’s a phenomenal team that makes our days better! 🫶🏽

Atmosphere: 5

Food: 5

Service: 5

Fatima and her team are always doing an amazing job. I get my coffee here regularly and just had to recognize them. They always have things under control and the gentleman who made my drink today seriously served me the best coffee I've ever had at Starbucks measurements of everything and flavor was on point.

Atmosphere: 5

Food: 5

Service: 5

By far the best Starbucks in San Antonio! Barista Hannah was incredibly friendly and made me feel like a regular customer. I highly recommend visiting this location for great coffee and excellent service.

Atmosphere: 5

Food: 4

Service: 5

Nice staff

Atmosphere: 5

Food: 5

Service: 5

Starbucks with the best interior for sitting, unlike the ones that seem to discourage anyone from staying. The only negative is that the music is too loud and complete trash. It is just awful to listen to and isn’t relaxing at all.

Atmosphere: 1

Food: 5

Service: 5

Good customer service

Atmosphere: 5

Food: 5

Service: 5

Delicious 😋

Atmosphere: 5

Food: 5

Service: 5

Whoever did this is adorable lol. I didn’t even notice it hours later 😭

Atmosphere: 5

Food: 5

Service: 5

Great customer service I accidentally grab the wrong drink from the counter the manager told me it’s ok it happens great great customer service here I recommend this Starbucks everyone here is so nice and friendly

Atmosphere: 5

Food: 5

Service: 5

Been going here for a while but it's declined a lot. They always get the order wrong they make the drink strong and the employees are rude and bad

Atmosphere: 1

Food: 1

Service: 1

World class service 👏🏽

Atmosphere: 5

Food: 5

Service: 5

This is by far my favorite Starbucks to visit. I normally visit before 7:45am weekdays, even with a long line, I am never there for over 5 mins in the drive thru. The associates are extremely friendly even when I cant determine what to order. I appreciate their phenomenal customer service, product knowledge, and promptness!

Atmosphere: 5

Food: 5

Service: 5

I ordered on the app and went through the drive through the other day and they left out my cold foam. So I go back around and they leave out my caramel drizzle on the remake. So today I go in the store to order a caramel macchiato that was 3/4 milk. Same location by the way, as it’s the closest one to my house. What am I even paying for at this point

I always come to this Starbucks & today was just a good day I wanted to try something different with my brown shaken espresso & get it in a frappe. The very lovely lady taking my order helped me went through all the options with me . Very sweet and amazing I didn’t catch her name but she had a lot of great body art. The drink also came out amazing I was very satisfied thank you Starbucks & to the very sweet girl taking orders and at the window you are doing an amazing job thank you so much ! As you can tell it was delicious 😋

Atmosphere: 5

Food: 5

Service: 5