Ordered two drinks. Upon arriving to work one drink lid came off, drink spilled. I was working & wasn’t able to call right away. Drink spilled all over my work area. Called to request remake of drink as a courtesy. I was informed they would not by individual. This individual stated, “I made those drinks ….” the individual stated they were certain lids were on securely. I always order from this Starbucks and have never asked for a drink to be remade. Disappointed
John Favela
The drive thru is fast here.
Dale E. Moore
Love that COFFEE
Carrie's Adventures
I stopped into this location. I needed a quick pick me up and Phys helped me and he is so awesome he made my drink and also got me a small sample of a drink bc I was told about it and wow I absolutely will be ordering it now. Thank you so much you are the best. I hope I spelled his name correctly
Sam \u0026 Ana Joint Franco
Staff is always friendly
James Volstad
When your coffee machines break down, you should offer customers a free gift card instead of just an expensive substitute.
Diana Martinez
Had a little extra time before an appointment so stopped by to enjoy the patio and get some work done. Tried their blackberry lemonade refresher and it was fresh and delicious!! Plus the staff was friendly and SUPER fast! Thanks!
LESSIE “Monique” NYCE
They are a great store and I am updating my review as they have rectified the situation with my coffee. Thank you again 😊
LaTicia Douglas
Consistent food and drinks. Nice staff.
Anissa Chavez
My drink is always on point, Matcha lemonade with apple juice and peach juice ☺️
Here at The Rim, they make the best coffee, but I had a bad experience at another location. Unfortunately, I don’t know exactly which one it was. I tried to file my complaint through the chat, but they couldn’t help me because they wanted me to send the photos I have. I couldn’t do that because their chat said I couldn’t send images at that moment, and the agent told me they couldn’t help without the photo. So, I’m posting my photos and sharing my bad experience here. Yesterday, I was traveling from Dallas to my home in San Antonio and made a stop at a Starbucks location. I’m not exactly sure which one it was, but I think it was in Temple off Interstate 35. I went in and bought a vanilla frappuccino for my son, a strawberry cream for my daughter, and a Caramel Ribbon Crunch for myself. The latter was a huge disappointment. I usually love it; it’s my favorite, but this time it had no flavor. It tasted only like water with a hint of something. I always get it with almond milk, and it never tastes like the milk because the caramel, sweetness, and coffee flavors usually overpower it. But yesterday, it tasted like milk. Additionally, I’ve always received my drink with the cup covered in caramel, but this time it had nothing. I asked for extra crunch on top and bottom, and the bottom had no crunch at all, while the top barely had any. It was very disappointing. Since I was traveling home, it was impossible for me to go back for a replacement. When they handed me the drink, I was in a hurry because I was running late to a commitment in San Antonio, so I didn’t check or taste it until I was already on the road. That’s when I realized the caramel was missing and everything else was off. On top of all that, my kids wanted a sandwich, but there was absolutely nothing—no sweet or savory options, nothing to eat. I had to buy two bags of chips that they sell there. This situation is really frustrating because you always want your food to taste the best, and your products are not cheap. Having such a bad experience really makes me not want to stop at Starbucks again when we’re traveling on the road. The best experience I’ve had has been at the Starbucks on the Rim in San Antonio. I paid with my debit card, and I believe the store number is 1871, according to what’s listed in my bank app. 5⭐️⭐️⭐️⭐️⭐️ for the Rim but 1 for the live chat and the other location
Food: 1
Service: 1
Adolph Jimenez
Pumpkin spice iced exactly what I needed.
Atmosphere: 5
Food: 5
Service: 5
Edward Casas
I’ve been to this location plenty of times after work. I know mornings can be a bit hectic but I’ve haven’t encountered an issue with anything. All orders came out on a timely manner. Staff has always had a friendly vibe with every occasion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Frappe
Eduardo Casas
I’ve been to this location plenty of times after work. I know mornings can be a bit hectic but I’ve haven’t encountered an issue with anything. All orders came out on a timely manner. Staff has always had a friendly vibe with every occasion.
Tyler Sepulveda
Been to a lot of Starbucks’ before but this one had the best service yet, my refresher was great too.
Ordered two drinks. Upon arriving to work one drink lid came off, drink spilled. I was working & wasn’t able to call right away. Drink spilled all over my work area. Called to request remake of drink as a courtesy. I was informed they would not by individual. This individual stated, “I made those drinks ….” the individual stated they were certain lids were on securely. I always order from this Starbucks and have never asked for a drink to be remade. Disappointed
The drive thru is fast here.
Love that COFFEE
I stopped into this location. I needed a quick pick me up and Phys helped me and he is so awesome he made my drink and also got me a small sample of a drink bc I was told about it and wow I absolutely will be ordering it now. Thank you so much you are the best. I hope I spelled his name correctly
Staff is always friendly
When your coffee machines break down, you should offer customers a free gift card instead of just an expensive substitute.
Had a little extra time before an appointment so stopped by to enjoy the patio and get some work done. Tried their blackberry lemonade refresher and it was fresh and delicious!! Plus the staff was friendly and SUPER fast! Thanks!
They are a great store and I am updating my review as they have rectified the situation with my coffee. Thank you again 😊
Consistent food and drinks. Nice staff.
My drink is always on point, Matcha lemonade with apple juice and peach juice ☺️
Restaurantji Recommends
Here at The Rim, they make the best coffee, but I had a bad experience at another location. Unfortunately, I don’t know exactly which one it was. I tried to file my complaint through the chat, but they couldn’t help me because they wanted me to send the photos I have. I couldn’t do that because their chat said I couldn’t send images at that moment, and the agent told me they couldn’t help without the photo. So, I’m posting my photos and sharing my bad experience here.
Yesterday, I was traveling from Dallas to my home in San Antonio and made a stop at a Starbucks location. I’m not exactly sure which one it was, but I think it was in Temple off Interstate 35. I went in and bought a vanilla frappuccino for my son, a strawberry cream for my daughter, and a Caramel Ribbon Crunch for myself. The latter was a huge disappointment. I usually love it; it’s my favorite, but this time it had no flavor. It tasted only like water with a hint of something. I always get it with almond milk, and it never tastes like the milk because the caramel, sweetness, and coffee flavors usually overpower it. But yesterday, it tasted like milk. Additionally, I’ve always received my drink with the cup covered in caramel, but this time it had nothing. I asked for extra crunch on top and bottom, and the bottom had no crunch at all, while the top barely had any. It was very disappointing. Since I was traveling home, it was impossible for me to go back for a replacement. When they handed me the drink, I was in a hurry because I was running late to a commitment in San Antonio, so I didn’t check or taste it until I was already on the road. That’s when I realized the caramel was missing and everything else was off. On top of all that, my kids wanted a sandwich, but there was absolutely nothing—no sweet or savory options, nothing to eat. I had to buy two bags of chips that they sell there. This situation is really frustrating because you always want your food to taste the best, and your products are not cheap. Having such a bad experience really makes me not want to stop at Starbucks again when we’re traveling on the road. The best experience I’ve had has been at the Starbucks on the Rim in San Antonio. I paid with my debit card, and I believe the store number is 1871, according to what’s listed in my bank app.
5⭐️⭐️⭐️⭐️⭐️ for the Rim but 1 for the live chat and the other location
Food: 1
Service: 1
Pumpkin spice iced exactly what I needed.
Atmosphere: 5
Food: 5
Service: 5
I’ve been to this location plenty of times after work. I know mornings can be a bit hectic but I’ve haven’t encountered an issue with anything. All orders came out on a timely manner. Staff has always had a friendly vibe with every occasion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Frappe
I’ve been to this location plenty of times after work. I know mornings can be a bit hectic but I’ve haven’t encountered an issue with anything. All orders came out on a timely manner. Staff has always had a friendly vibe with every occasion.
Been to a lot of Starbucks’ before but this one had the best service yet, my refresher was great too.
Atmosphere: 5
Food: 5
Service: 5
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