Good morning 6 AM this morning on Friday went to Starbucks like I always do order my caramel macchiato and a hot danish pull around to the window and sat for at least a few minutes waiting for the young lady to open the window and say good morning but as you see, she was too busytalking I had to cut the video short so that it could post but her behavior this morning was unacceptable
Ashley Baker
This location is always fast & friendly. Jaz is super sweet and always makes my day a little brighter!
Atmosphere: 5
Food: 5
Service: 5
Danelle Jackson
Always have a good experience going here.
Atmosphere: 5
Service: 5
Evan
Im not the one that usually makes reviews, but this location is great. It’s not as busy as the one on rittiman road, and honestly, I think the coffee is better at this location 🤷♂️
Atmosphere: 5
Food: 4
Service: 5
Chris Parker
Rude employees rushing me and my pregnant wife to hurry and leave
Atmosphere: 5
Food: 4
Service: 1
Rose Roper
Love their peppermint iced Mocha and ham and cheese sandwich
Atmosphere: 5
Food: 5
Service: 5
alexis rivera
Girl at the window at 1:22 had such a bad attitude. It takes 3 seconds to be polite and not stare at a costumer when they say thank you and ignore them.
Atmosphere: 1
Food: 1
Service: 1
Maximiliano Gonsalez
Grat service
Atmosphere: 5
Food: 5
Service: 5
uriah banta
Don’t understand why they can’t take a drink that already comes iced can’t be made into a frozen “frap”. How hard is it to just take the same ingredients and blend it.
Friendly and fast to fill my large order for my coworkers .
Atmosphere: 5
Food: 5
Service: 5
Rina Jimenez
Haven’t got matcha drinks down yet. Ordered here & got a super clumpy drink. Definitely drank some powder & it stuck in my throat for a while🤮. Asked for a remake & less powder but still nasty 😭 this actually made me sad cause I was thinking about this drink all day.
I am writing to express my disappointment with the service I received at this location. When I arrived, I waited at the register for about five minutes with no acknowledgement from the employee. It wasn’t until another customer stood behind me that I was finally greeted.
During my interaction, I felt judged based on my appearance. I am currently attending trade school to become an electrician, and like many blue-collar workers, I may not always look “polished,” but I expect to be treated with the same respect as any customer.
When I asked for water, I was told I had to order something first. Then I asked if bottled water was available, and the employee said it was but at a cost of $2.95. I agreed and paid, but I was not given a receipt. When I went back to request one, the receipt was printed as “To Go,” even though I was dining in.
This experience left me feeling disrespected and unwelcome—especially during a very difficult time in my life, as I recently lost my best friend just two days ago.
The moral of the story is this: no customer should be judged by appearance. Respect and kindness go a long way. Unfortunately, because of this experience, I will not be returning to this store.
I rate the service 1 star for customer care.
Thank you for your time.
Sincerely, F. Martinez
James Lewis
This store has the most pleasant atmosphere of any I’ve visited anywhere, there’s a particular woman “Jessica “ that ALWAYS remembers my name, after months, literally several months I’ll walk in this store in San Antonio (I’m from Mississippi) and I hear “ hey Brett ! Good morning!” This is the PERFECT employee! The world needs more people like this!!!!!
The staff were so kind and helpful and the place was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Mango Dragonfruit
Good morning 6 AM this morning on Friday went to Starbucks like I always do order my caramel macchiato and a hot danish pull around to the window and sat for at least a few minutes waiting for the young lady to open the window and say good morning but as you see, she was too busytalking I had to cut the video short so that it could post but her behavior this morning was unacceptable
This location is always fast & friendly. Jaz is super sweet and always makes my day a little brighter!
Atmosphere: 5
Food: 5
Service: 5
Always have a good experience going here.
Atmosphere: 5
Service: 5
Im not the one that usually makes reviews, but this location is great. It’s not as busy as the one on rittiman road, and honestly, I think the coffee is better at this location 🤷♂️
Atmosphere: 5
Food: 4
Service: 5
Rude employees rushing me and my pregnant wife to hurry and leave
Atmosphere: 5
Food: 4
Service: 1
Love their peppermint iced Mocha and ham and cheese sandwich
Atmosphere: 5
Food: 5
Service: 5
Girl at the window at 1:22 had such a bad attitude. It takes 3 seconds to be polite and not stare at a costumer when they say thank you and ignore them.
Atmosphere: 1
Food: 1
Service: 1
Grat service
Atmosphere: 5
Food: 5
Service: 5
Don’t understand why they can’t take a drink that already comes iced can’t be made into a frozen “frap”. How hard is it to just take the same ingredients and blend it.
Restaurantji Recommends
Friendly and fast to fill my large order for my coworkers .
Atmosphere: 5
Food: 5
Service: 5
Haven’t got matcha drinks down yet. Ordered here & got a super clumpy drink. Definitely drank some powder & it stuck in my throat for a while🤮. Asked for a remake & less powder but still nasty 😭 this actually made me sad cause I was thinking about this drink all day.
Food: 1
Service: 2
To Upper Management
Store #13357
4901 Walzem
CHK: 720630
Date: 09/04/2025
Time: 12:52 PM
Reg: 1
Card Ending: xxx0660
Dear Starbucks Management,
I am writing to express my disappointment with the service I received at this location. When I arrived, I waited at the register for about five minutes with no acknowledgement from the employee. It wasn’t until another customer stood behind me that I was finally greeted.
During my interaction, I felt judged based on my appearance. I am currently attending trade school to become an electrician, and like many blue-collar workers, I may not always look “polished,” but I expect to be treated with the same respect as any customer.
When I asked for water, I was told I had to order something first. Then I asked if bottled water was available, and the employee said it was but at a cost of $2.95. I agreed and paid, but I was not given a receipt. When I went back to request one, the receipt was printed as “To Go,” even though I was dining in.
This experience left me feeling disrespected and unwelcome—especially during a very difficult time in my life, as I recently lost my best friend just two days ago.
The moral of the story is this: no customer should be judged by appearance. Respect and kindness go a long way. Unfortunately, because of this experience, I will not be returning to this store.
I rate the service 1 star for customer care.
Thank you for your time.
Sincerely,
F. Martinez
This store has the most pleasant atmosphere of any I’ve visited anywhere, there’s a particular woman “Jessica “ that ALWAYS remembers my name, after months, literally several months I’ll walk in this store in San Antonio (I’m from Mississippi) and I hear “ hey Brett ! Good morning!”
This is the PERFECT employee! The world needs more people like this!!!!!
Atmosphere: 5
Food: 5
Service: 5
Never had any issues here!
Atmosphere: 5
Food: 5
Service: 5
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