i want to give a big thanks to aronld he has great customer service and he’s really such a nice person
Service: 5
Gino Belmontes
I’m writing to share a disappointing experience I had at your Subway location.
I ordered a chicken wrap and politely asked the employee if the wrap itself could be lightly warmed. The employee told me they don’t warm the wraps because they burn. I explained that another Subway location had warmed it for me before without issue. He responded by saying, “If the customer is adamant, we say whatever.”
When I asked if he could do that for me, he said “okay, whatever,” and then left the wrap in the heater long enough for it to burn. I didn’t make a big deal out of it, but I did ask for a replacement wrap. It was clear the wrap could have been removed sooner, but it seemed to be done intentionally to make a point. I thought it was hilarious lol. I laughed silently.
When I requested a new wrap, the employee mumbled under his breath. While I wasn’t personally offended, his negative attitude carried over to the rest of the staff, who also became noticeably cold and unwelcoming afterward.I see this in business a lot that have employees like this.
Despite all of this, I still left a 20% tip. However, the overall experience was unpleasant enough that I will not be returning to this location. I’ll gladly drive a few extra minutes to Jimmy John’s where customer service is more respectful.
I wanted to bring this to your attention in hopes that it can be addressed, as no customer should feel uncomfortable or unwelcome for making a simple request.
Atmosphere: 1
Food: 1
Service: 1
Pedro Guangorena
The place was clean, the service was friendly, a little busy but understandable that they were working. Overall, a very good experience this time.
Atmosphere: 5
Food: 5
Service: 5
Daniella Escamilla
Kind workers :)
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Aguirre
Joe had excellent customer service. Sandwiches ready fast.
Never go wrong with a meal of the day
Atmosphere: 5
Food: 5
Service: 5
i want to give a big thanks to aronld he has great customer service and he’s really such a nice person
Service: 5
I’m writing to share a disappointing experience I had at your Subway location.
I ordered a chicken wrap and politely asked the employee if the wrap itself could be lightly warmed. The employee told me they don’t warm the wraps because they burn. I explained that another Subway location had warmed it for me before without issue. He responded by saying, “If the customer is adamant, we say whatever.”
When I asked if he could do that for me, he said “okay, whatever,” and then left the wrap in the heater long enough for it to burn. I didn’t make a big deal out of it, but I did ask for a replacement wrap. It was clear the wrap could have been removed sooner, but it seemed to be done intentionally to make a point. I thought it was hilarious lol. I laughed silently.
When I requested a new wrap, the employee mumbled under his breath. While I wasn’t personally offended, his negative attitude carried over to the rest of the staff, who also became noticeably cold and unwelcoming afterward.I see this in business a lot that have employees like this.
Despite all of this, I still left a 20% tip. However, the overall experience was unpleasant enough that I will not be returning to this location. I’ll gladly drive a few extra minutes to Jimmy John’s where customer service is more respectful.
I wanted to bring this to your attention in hopes that it can be addressed, as no customer should feel uncomfortable or unwelcome for making a simple request.
Atmosphere: 1
Food: 1
Service: 1
The place was clean, the service was friendly, a little busy but understandable that they were working. Overall, a very good experience this time.
Atmosphere: 5
Food: 5
Service: 5
Kind workers :)
Atmosphere: 5
Food: 5
Service: 5
Joe had excellent customer service. Sandwiches ready fast.
Joe gave
great service
Great service
Atmosphere: 5
Food: 5
Service: 5
Great service overall 10/10
Atmosphere: 5
Food: 5
Service: 5
Love how clean it was.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing service
Atmosphere: 5
Food: 5
Service: 5
I love subway, it's yummy, fast, and loads of options.
Atmosphere: 5
Food: 5
Service: 5
Jasper was great help. 5 star store
Atmosphere: 5
Food: 5
Service: 5
Nia and ardon were great, the best subway sandwich I ever had
Ms Erica had great customer service and perfectly made sandwich.
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