Subway

This was the worse subway I’ve ever had in my entire life the cookies tastes horrible which is a shame because subway has the best cookies and the sandwich didn’t taste as fresh

it was my first time going to this location and was very disappointed they didn’t only get my order wrong the staff was rude and inattentive like they didn’t want to be there. get better staff and the staff ??

Atmosphere: 1

Food: 1

Service: 1

Out of all the rodeos with this location this was the worst experience with Subway we brought the food home after online ordering and found out that the $0.50 extra we paid to add pepperoni on our daughter's pizza was not on there and neither was the extra meat we paid for 50% more on the All American Club, it just had 6 slices of Turkey 6 slices of ham and 4 bacons the receipt on breaks down it should have 9 slices of turkey 9 of ham and 6 bacons so it was missing 3 of each meat plus 2 more bacons. Every cent counts for people and if you pay for something and don't get it's easier to just remake it than to issue a refund especially when this subway hardly has a manager present. Subway does not have a smooth efficient way of handling orders not done correctly they say they have this ridiculous (waste of time) policy that you have to bring back your food as in today so they can see what they did wrong or the other one I've heard in the past was you have to check your order meats and all at Subway before you leave since it was an online order and didn't see it get made or wouldn't be a problem. Does McDonald's do this nope...does taco bell do this nope...jasons deli...hell no if you got delivery Jasons deli will even deliver a 3 dollar soup they missed now talk about customer service plus give you cookies or they will refund around here it's just Subway that has this policy. It would be more efficient still a waste of time to just have you take a picture and text them if it's that strict. It's already an inconvenience for a customer to have to drive back then bring back food as proof that they will touch to check and then ask you if you want it back if not they throw away then in this case my husband to correct my daughter's food and mine. Definitely don't get a cookie for there mistake or the more waiting you have to do when arriving and we are very patient people when people make an error if they fix it no problem. Instead my husband walked in returning the food as requested and I had a feeling this was going to happen he got accused by one employee only that he took off the pepperonis off the pizza when it came as just cheese pizza and told him that he remembers putting on the pepperoni because it was the only pizza made today period claiming that the cameras have him putting pepperoni on pizza yet my sandwich, they agreed didn't have 50% more meat had no problem re-making it, which makes it likely another item will be missing something. However, when my husband asked to see the camera employee could not provide since manager was not there and was told by other employees that they don't have the pin to access therefore, he was being deceptive because you can't say camera caught it on camera if you can't access it to prove it. So he never got to see it, but asked for manager's name and that employee apologized. We are not going to go back for $0.50 pepperoni or the extra meat we paid for if we were lying not worth the time. He said people just take off the pepperoni's then take it back to claim they didn't put them on I find that highly unlikely. We don't get an incentive of keeping the food or getting a cookie with Subway for going back lol so what would be the point of lying? Just make things right it's not that big of a deal we all make errors it's what you do to fix them that people will remember you or a business for. Not worth the hassle of having other customers see a scene that was unnecessary had they just remedied it without being argumentative. There's a lot of people that aren't truthful and I'm not saying the customer is always right even though you will get more business at times with the motto that the customer is right, but save the hassle for maybe something like $30 or more.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: All-American Club

I’m very upset. I come here 2-3 times a week and get the same thing. I order online. When ordering online and making it a combo it doesn’t allow you to upsize your drink to a large. I have brought this to the staff and Managers attention. Today when going in the manager Alyssa was only willing to refund my whole order then charge me the difference however when doing that then I can’t use my online coupon for any footling for 699. I was willing to just pay for the .30 up charge or for a cookie. Just to upsize my drink. I have been a manger for over 20 years and .30 cents isn’t worth refunding and re-ringing up a whole order and pissing off a regular customer for one cup. This is crazy and needs to be fixed.

Atmosphere: 3

Food: 5

Service: 2

This subway knocks it out of the park every time. I have only ever gotten one sandwich that was not my order, and Christian made it right. Cautious staff, clean lobby bathroom could use so.e work but not terrible. "A" FOR

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Subway Club

Staff service is excellent. the manager needs to double-check the vegetables, lettuce looks brown, and spinach is not good .

Atmosphere: 5

Food: 4

Service: 5

Always friendly and fast.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian BMT

This place is clean and the staff is friendly.

Atmosphere: 5

Food: 5

Service: 5

We went in this afternoon and we couldn't we see them putting the meat or the cheese on our sandwiches, I can see why now the meat is so paper thin?And I hate say but it made me sick, we'll never go back there again. Jersey Mike's will be taking you a visit.

Atmosphere: 4

Food: 1

Service: 4

Very friendly staff and great customer service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian B M T, Meatball Marinara

Food and services was

Atmosphere: 5

Food: 5

Service: 5

Clean environment, friendly staff

Tasty subs within the price range

Atmosphere: 4

Food: 4

Service: 4

With the rise of costs and the trust you have to give to order online, it can be upsetting when orders are not completed correctly. Especially when you have to pay extra for the missing things. My family ordered four of the series subs and were missing bacon, avocado, shy on meat for a sandwich claiming to have a lot, and notes (while not the biggest deal) ignored. I've been to this location on several occasions and have recently seen a decline in service which is such a shame. I hope this situation can be rectified.

Atmosphere: 3

Food: 2

Service: 3

The store is supposed to be open until 10pm however the tea and all the fresh drinks are habitually dumped out by no later than 730. Very frustrating