Subway
5545 Northwest Loop 410 Suite 118, San Antonio
(210) 684-7877
Recent Reviews
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As I unwrapped my sandwich there was 2 small roaches coming out it !!!! DISCUSSING!!!!!!!
Food: 1
Me and my man was geting food and they toke himself order and the girl skipped me and got the person behide me first when though we were there first and waiting since they don't have the flat bread either we got normal sandwiches that girl didn't even finish he's sandwich just got the other person that was behide us done first with everything. Was very disappointed in this location. And all the tables were a mess with food on them
Atmosphere: 1
Food: 3
Service: 1
employee threatened to burn the building down
Our cashier was Jessica and she was amazing!! Very bright spirit and very friendly will come back for the great customer service!!☺️
Atmosphere: 5
Food: 5
Service: 5
Ray is the BEST! i know when i see him behind the counter im gonna have a great sandwich and an even better conversation!! he is such a hard worker and always exemplifies excellent customer service!
My husband and I went into this Subway today at 5:13PM (12/15/2025) with our 4-month-old baby to grab food during my husband’s only hour for lunch. We waited patiently while the employee ahead of us finished taking temperatures. We had absolutely no issue waiting, as we weren’t in a rush.
However, once it was our turn to order, the employee became immediately aggressive in his tone and behavior toward both of us. It was uncomfortable enough that my husband calmly asked him if he was okay. While holding a knife, the employee responded with, “Are you alright?! You shouldn’t be asking that while I’m making your sandwich.”
At that point, we no longer felt comfortable or safe and decided to take our business elsewhere. When we asked for his name, he refused to provide it. As we walked out, the employee then followed us out of the store and stood outside as we walked across the entire strip mall parking lot, clearly attempting to intimidate us.
We were holding a baby. This behavior was completely unacceptable and made our family feel genuinely unsafe. No one—especially families with children—should ever feel threatened or followed after leaving a restaurant. This experience ruined what should have been a simple lunch during a very limited break, and it raises serious concerns about safety and employee conduct at this location.
Atmosphere: 1
Service: 1
Wrost customer service ever
I went in yesterday, December 12, 2025 at around 3:34 PM. There was one male subway worker working that day. I have encountered him before and just like before and on that day was very very rude. I walked in. I said hello he acted like I said something insult and he’s like what did you say and I said I said hello. I told him what I wanted a grilled chicken deluxe and he said he did not know what a deluxe is. I was telling him oh I wanted my sandwich you made. I wanted the sauce on my chicken because he was trying to put it on the bread and I told him don’t do that. I want it on the chicken. He said that that’s not policy.
Coming to check out he punched my information and I think he charged me for a double and not a deluxe because the price from a day later changed by two dollars. I punched in my phone number on the keypad. Then he asked If I’m paying tap to pay, I said yeah sure. He then pulled out his phone and was punching the total amount on his phone, and he was trying to claim that keypad was broken when it wasn’t because I was able to punch in my phone number. He claimed that the wire is frayed so it’s broken. The wire has been frayed for months.
So then, once he finally ran me up and he punched the number on his phone. He put his phone towards me and it was some kind of purple app. That has some white on it. I don’t know what type of app it was, but he wanted me to tap his phone to pay for the food.
I’ve found that really suspicious and wrong like he was trying to not only steal from me, but also steal from the company. I cannot wait to get out of there so I did not grab my receipt.
This worker makes me feel very uncomfortable and is a thief. I don’t know how many people he already did that too but after I told him no no thank you he then punched in a few buttons on the machine And it’s a miracle. The machine worked now was able to pay through the machine.
So if you see a male worker, short and round and bald with a rude attitude, that is him
Atmosphere: 3
Food: 3
Service: 1
My son and I enjoy going here after baseball practice. Ms. Blanca is kind, always remembers us and takes extra time to make the sandwiches perfect! The produce is fresh, the restaurant and lobby are always clean. This is a good location to visit.
Atmosphere: 5
Food: 5
Service: 5
Blanca is very sweet and very good at attending to her customers!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
they lock the doors during the day for their breaks and it’s more than 10 minutes to go smoke
Atmosphere: 1
Service: 1
Delicious
Atmosphere: 5
Food: 5
Service: 5
I ordered a salad and and They never gave me any utensils. Please tell your people to be more observant. No napkins either😡 They forgot the cucumbers also.😞
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Tuna
It says they open at 9 and they never open at that time?
Ordered Philly cheese steak thru online app. Sandwich was disgusting. It did not have any of the additions I requested. I ask the employee to remake the sandwich but refused and offered a refund. He called the owner and I left a voicemail requesting a refund. As I was about to drive away the employee came to door and said he will remake the sandwich. He apologized and said "he wasn't supposed to work and was having a bad day." Vegetables were not fresh and the countertop was dirty.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak & Cheese
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