Store is open but only taking online orders? Im done with this store. Never bothering coming here again.
Dahlia Fernandez
Feb 4 2025, walked in to this SUBWAY. There was one guy sleeping š“ in a chair and another behind the counter. Worse customer service ever! The guy that made the sandwich was so rude and wouldn't speak up. The sandwich it self was HORRIBLE, outrageous price for a footlong $11.00 plus tax. So I called back to ask the name of the person who was rude and to ask why was the other sleeping. The all American Club sandwich was the worse, cold, nothing but mayo and nothing like the picture. When I called to see if they had soup, the guy on the phone said yes chicken soup. Well they didn't have any when we got there. We live down Jones Maltsberger about 5 mins from there. So he blatantly lied to us. I asked about the guy who was behind the counter and he wouldn't tell me his name, so I asked for his and he said his name was JORDAN, he probably wasn't truthful about that either. I asked for a manager and said she would call me tomorrow. And he wasn't sure when she'd be if or when she'd be in. WORSE SANWICH AND WORST CUSTOMER SERVICE. PLEASE, PLEASE JUST BUY BREAD AND WHATEVER MEAT YOU'D LIKE AND MAKE IT AT HOME! You'll be saving yourself alot of money and attitude and. I'm so sorry i do hope the manager calls me. We finally just decided to throw away the sandwich, it was cold, looked nasty and not worth the money.... please stay way, you may get sick from the food and the bad, bad customer service!
Bobby Logan
Good sandwich
Brynlie Murphy
Worst service Iāve had in a long time. When we got there, there was nobody in line. 2 people walk in after us, and both the subway workers started helping them instead of us?? Suddenly weāre second in line, theyāre going incredibly slow, and then the cherry on top is they tried to give my sandwich to the people that they decided to help before us. And when we told them they gave them the wrong sandwich, the lady was really defensive until she realized she was wrong and she did in fact give them my sandwich. No apology though
Loretta Willms
Trinity is AWESOME!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Rebecca Castro
Carmen needs a lesson in customer service. I go there all the time, but will not go there again if I see her working. I have never had an issue with any of the other employees. She was unnecessarily rude. Corporate was contacted. Now to see if they even respond.
Atmosphere: 1
Service: 1
J Scorpio (rude scorpio)
*Buyer beware*I ordered online and was supposed to pick up 2 hours later. Well, a family emergency happened and I wasn't going to be able to pick up my order so I called the store to ask if they could cancel (there was no way to do it online) and the lady said "no because it hasn't came through yet. And, I'll have to contact the store owner and they'll have to do it, it's a whole process" so I never got my food, nor a refund. I hit up subways contact form online and never heard back, even hit them up on X and never heard anything back. So they got to keep my food and money and I got nothing but jipped. Buyer beware.
Atmosphere: 1
Food: 1
Service: 1
E Mon
Went to Thousand Oaks location on 5/8/24 & only one girl who was super slow. I paid for my groceries then went to make line at 8:31pm. There was 4 people in front of me so not a huge line. However, I didnāt get my sandwich until 9:15. Unacceptable, girl making food is way too slow.
Atmosphere: 2
Food: 4
Service: 1
Ladie Neubian
Super slow location (employees and food preparation for their day). Most of the employees do not know what they are doing. Food quality is better at this location than other locations in the area. I will only buy food if Alyshia, Jard or the tall caucasian fellow are working. Other employees are not as santiary.
Good food and the order is excellent service. I feel bad for short staff at sonic and I'd wish the employees the luck of finding anyone to hire. Keep up the good work and the best of luck of making customers happy as well. God
Atmosphere: 5
Food: 5
Service: 5
Veronica Gallegos
I ordered a 12ā foot long cold cut and I ordered that they put tuna and they would charge me the extra and yes they didā¦but when I paid they didn't charge extra charges they charged me for 2 sandwiches 23.35 I don't think it's fair because for 23 dollars I would have sat down to eat a good plate of food in a restaurant
Service: 1
Dequan Blocker
I believe her name was gracie she made the best sandwich. She was Polite and happy thank you.
Atmosphere: 5
Food: 5
Service: 5
Noe Guzman
Got my sweet onion chicken teriyaki footlong today around 2:20PM.Service was fine and Sub sandwich was made fine from only one of your employees.Although it had nothing to do with me.what I did not like was the fact that the other employe on shift was rude and talked down to a fellow employee treating her like she didnāt know what she was doing while she was trying to help a customer and also called her a ā****** in front of myself and the other customer.Clearly the lady was embarrassed and her feelings were hurt, especially on her birthday of all days.
Atmosphere: 1
Food: 5
Service: 1
Balery Espinoza
One of the slowest people ever, there was 3 people infront of me and they took 20 minutes for them to finally go with me and they took even longer with me because I was the last one. Felt really frustrated even a person left because they were taking to long
Inside Walmart but easy in and out
Store is open but only taking online orders? Im done with this store. Never bothering coming here again.
Feb 4 2025, walked in to this SUBWAY. There was one guy sleeping š“ in a chair and another behind the counter. Worse customer service ever! The guy that made the sandwich was so rude and wouldn't speak up. The sandwich it self was HORRIBLE, outrageous price for a footlong $11.00 plus tax. So I called back to ask the name of the person who was rude and to ask why was the other sleeping. The all American Club sandwich was the worse, cold, nothing but mayo and nothing like the picture. When I called to see if they had soup, the guy on the phone said yes chicken soup. Well they didn't have any when we got there. We live down Jones Maltsberger about 5 mins from there. So he blatantly lied to us. I asked about the guy who was behind the counter and he wouldn't tell me his name, so I asked for his and he said his name was JORDAN, he probably wasn't truthful about that either. I asked for a manager and said she would call me tomorrow. And he wasn't sure when she'd be if or when she'd be in. WORSE SANWICH AND WORST CUSTOMER SERVICE. PLEASE, PLEASE JUST BUY BREAD AND WHATEVER MEAT YOU'D LIKE AND MAKE IT AT HOME! You'll be saving yourself alot of money and attitude and. I'm so sorry i do hope the manager calls me. We finally just decided to throw away the sandwich, it was cold, looked nasty and not worth the money.... please stay way, you may get sick from the food and the bad, bad customer service!
Good sandwich
Worst service Iāve had in a long time. When we got there, there was nobody in line. 2 people walk in after us, and both the subway workers started helping them instead of us?? Suddenly weāre second in line, theyāre going incredibly slow, and then the cherry on top is they tried to give my sandwich to the people that they decided to help before us. And when we told them they gave them the wrong sandwich, the lady was really defensive until she realized she was wrong and she did in fact give them my sandwich. No apology though
Trinity is AWESOME!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Carmen needs a lesson in customer service. I go there all the time, but will not go there again if I see her working. I have never had an issue with any of the other employees. She was unnecessarily rude. Corporate was contacted. Now to see if they even respond.
Atmosphere: 1
Service: 1
*Buyer beware*I ordered online and was supposed to pick up 2 hours later. Well, a family emergency happened and I wasn't going to be able to pick up my order so I called the store to ask if they could cancel (there was no way to do it online) and the lady said "no because it hasn't came through yet. And, I'll have to contact the store owner and they'll have to do it, it's a whole process" so I never got my food, nor a refund. I hit up subways contact form online and never heard back, even hit them up on X and never heard anything back. So they got to keep my food and money and I got nothing but jipped. Buyer beware.
Atmosphere: 1
Food: 1
Service: 1
Went to Thousand Oaks location on 5/8/24 & only one girl who was super slow. I paid for my groceries then went to make line at 8:31pm. There was 4 people in front of me so not a huge line. However, I didnāt get my sandwich until 9:15. Unacceptable, girl making food is way too slow.
Atmosphere: 2
Food: 4
Service: 1
Super slow location (employees and food preparation for their day). Most of the employees do not know what they are doing. Food quality is better at this location than other locations in the area. I will only buy food if Alyshia, Jard or the tall caucasian fellow are working. Other employees are not as santiary.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Good food and the order is excellent service. I feel bad for short staff at sonic and I'd wish the employees the luck of finding anyone to hire. Keep up the good work and the best of luck of making customers happy as well. God
Atmosphere: 5
Food: 5
Service: 5
I ordered a 12ā foot long cold cut and I ordered that they put tuna and they would charge me the extra and yes they didā¦but when I paid they didn't charge extra charges they charged me for 2 sandwiches 23.35 I don't think it's fair because for 23 dollars I would have sat down to eat a good plate of food in a restaurant
Service: 1
I believe her name was gracie she made the best sandwich. She was Polite and happy thank you.
Atmosphere: 5
Food: 5
Service: 5
Got my sweet onion chicken teriyaki footlong today around 2:20PM.Service was fine and Sub sandwich was made fine from only one of your employees.Although it had nothing to do with me.what I did not like was the fact that the other employe on shift was rude and talked down to a fellow employee treating her like she didnāt know what she was doing while she was trying to help a customer and also called her a ā****** in front of myself and the other customer.Clearly the lady was embarrassed and her feelings were hurt, especially on her birthday of all days.
Atmosphere: 1
Food: 5
Service: 1
One of the slowest people ever, there was 3 people infront of me and they took 20 minutes for them to finally go with me and they took even longer with me because I was the last one. Felt really frustrated even a person left because they were taking to long
Atmosphere: 1
Food: 2
Service: 1
Loading...