Sugar Factory - San Antonio

Just sat to eat and told waitress reminded me of UAE 🇦🇪 and she said the owners are from there. Yep, never went to Festival City location and now I feel I missed out when I used to frequent there. Great food and service and good price for quality.

Atmosphere: 5

Food: 5

Service: 5

Save your money!!

⭐☆☆☆☆ — Save Your Money

I was genuinely excited to try Sugar Factory San Antonio, but this ended up being one of the most disappointing dining experiences I’ve had in a long time.

The restaurant was nearly empty when we visited—there was only ONE other table occupied—yet somehow the service was terrible. There appeared to be at least five waitstaff on the floor, but every interaction felt like we were inconveniencing them. Nobody seemed interested in helping us, checking on us, or providing even basic customer service.

Then came the bill. A Diet Coke was $5. Let that sink in. Five dollars for a Diet Coke. A Sprite was $6. The food itself was completely forgettable and nowhere near worth the prices being charged. In fact, it wasn’t even worth taking home leftovers. We left food on the table because it simply wasn’t good enough to bother boxing up.

And to top it all off, they automatically added a 20% service charge to the bill. According to the receipt, the restaurant keeps 5% and distributes only 15% to the staff. On a $74 food subtotal, that’s an additional $14.80 before tax. By the time everything was added up, our total was $94.91 for mediocre food, poor service, and overpriced drinks.

For nearly $100, I expected great food, attentive service, and an experience worth talking about. Instead, I left feeling ripped off.

There are far too many excellent restaurants in San Antonio to waste your time and money here. Sugar Factory seems to focus more on charging premium prices than delivering a premium experience.

Would not return and would not recommend. Save your money and go somewhere else!!!

Atmosphere: 1

Food: 1

Service: 1

Honestly don't order steaks or meat here. This place was a disappointment. I think they are more well known for their drinks but if you want a good steak or burger or even rolls of bread, you're better off going to a steakhouse.

The place was very loud with speakers but maybe that's normal for this place. The waitress that gave us the food was rude. Don't order meat here, it's not as good as you think it could be, respectfully.

Atmosphere: 3

Food: 2

Service: 1

Avoid the Nashville Hot Platter. You can get better frozen wings from 711. Same service you would get at a McDonalds.

Avoid this place, not worth the price/esthetic.

Atmosphere: 3

Food: 1

Service: 2

Great place had desert and will definitely be back to for the food also looks great and service was best ..

Atmosphere: 5

Food: 5

Service: 5

The brunch menu provided plenty of options. Our waitress, Felicia, made some recommendations which turned out to be perfect. This place has a quaint novelty and worth a visit but other than coming back to try some dessert, not sure it's worth a second visit. Posted signs inform you that a 20% tip is automatically added to your bill and the remaining 15% is divided among the staff. It's a little disappointing - Felicia deserved the full tip and the extra we left and I'm not keen on a forced 20% tip of which not all goes to the fantastic waitress who got our order right, kept our glasses full, and wore a friendly smile. So again, I recommend at least one trip to check this out.

Atmosphere: 3

Food: 3

Service: 3

Closet sized version of a good thing
Great when balcony open

Atmosphere: 5

Food: 5

Service: 5

𝕀𝕥 𝕨𝕒𝕤 𝕞𝕪 𝕗𝕚𝕣𝕤𝕥 𝕥𝕚𝕞𝕖 𝕔𝕠𝕞𝕚𝕟𝕘 𝕥𝕠 𝕥𝕙𝕖 𝕊𝕦𝕘𝕒𝕣 𝔽𝕒𝕔𝕥𝕠𝕣𝕪 & 𝕝𝕖𝕥 𝕞𝕖 𝕥𝕖𝕝𝕝 𝕪𝕠𝕦 𝕀 𝕨𝕒𝕤𝕟'𝕥 𝕕𝕚𝕤𝕒𝕡𝕡𝕠𝕚𝕟𝕥𝕖𝕕. 𝕋𝕙𝕖 𝕗𝕠𝕠𝕕 𝕨𝕒𝕤 𝕕𝕖𝕝𝕚𝕔𝕚𝕠𝕦𝕤, 𝕥𝕙𝕖 𝕤𝕖𝕣𝕧𝕚𝕔𝕖 𝕨𝕒𝕤 𝕒𝕨𝕖𝕤𝕠𝕞𝕖, 𝕒𝕟𝕕 𝕀 𝕨𝕖𝕟𝕥 𝕥𝕠 𝕥𝕙𝕖𝕚𝕣 𝕊𝕒𝕟 𝔸𝕟𝕥𝕠𝕟𝕚𝕠 𝕋𝕏 𝕝𝕠𝕔𝕒𝕥𝕚𝕠𝕟 & 𝕚𝕥'𝕤 𝕝𝕠𝕔𝕒𝕥𝕖𝕕 𝕒𝕥 𝕥𝕙𝕖 𝕣𝕚𝕧𝕖𝕣 𝕔𝕖𝕟𝕥𝕖𝕣. 𝕀𝕥'𝕤 𝕤𝕠 𝕓𝕖𝕒𝕦𝕥𝕚𝕗𝕦𝕝 𝕓𝕖𝕔𝕒𝕦𝕤𝕖 𝕨𝕙𝕖𝕣𝕖 𝕨𝕖 𝕨𝕖𝕣𝕖 𝕤𝕚𝕥𝕥𝕚𝕟𝕘 𝕪𝕠𝕦 𝕔𝕠𝕦𝕝𝕕 𝕒𝕔𝕥𝕦𝕒𝕝𝕝𝕪 𝕤𝕖𝕖 𝕥𝕙𝕖 𝕡𝕖𝕠𝕡𝕝𝕖 𝕡𝕒𝕤𝕤𝕚𝕟𝕘 𝕓𝕪 𝕠𝕟 𝕥𝕙𝕖 𝕓𝕠𝕒𝕥𝕤 𝕗𝕣𝕠𝕞 𝕥𝕙𝕖 ℝ𝕚𝕧𝕖𝕣 𝕨𝕒𝕝𝕜. 𝕀𝕥 𝕨𝕒𝕤 𝕤𝕠 𝕓𝕖𝕒𝕦𝕥𝕚𝕗𝕦𝕝 𝕀 𝕨𝕚𝕝𝕝 𝕕𝕖𝕗𝕚𝕟𝕚𝕥𝕖𝕝𝕪 𝕓𝕖 𝕘𝕠𝕚𝕟𝕘 𝕒𝕘𝕒𝕚𝕟 & 𝕚𝕗 𝕪𝕠𝕦'𝕧𝕖 𝕟𝕖𝕧𝕖𝕣 𝕓𝕖𝕖𝕟 𝕥𝕙𝕖𝕣𝕖 𝕓𝕖𝕗𝕠𝕣𝕖 𝕀 𝕣𝕖𝕔𝕠𝕞𝕞𝕖𝕟𝕕 𝕪𝕠𝕦 𝕘𝕠 𝕔𝕙𝕖𝕔𝕜 𝕚𝕥 𝕠𝕦𝕥. 𝕐𝕠𝕦 𝕨𝕠𝕟'𝕥 𝕓𝕖 𝕕𝕚𝕤𝕒𝕡𝕡𝕠𝕚𝕟𝕥𝕖𝕕. 😊👍👍

Atmosphere: 5

Food: 4

Service: 5

GROSS!!!!!!! DO NOT GO HERE! We came for my daughters 12th birthday. We were sat at a table right on top of another party when the whole place was empty. The establishment itself was disgusting! We went right when they opened there was no reason for it to be so gross! The restrooms was the worse! Pictures for viewing. The manager came out to speak with me but needed a translator because she didn't speak English! Ridiculous! I will never put my money into this company again. Oh and for being the sugar factory your gift shop should be more on point!

Atmosphere: 1

Food: 1

Service: 1

Went there for lunch two weeks ago. There were six of us for lunch, everyone ordered a hot meal except me. I ordered a turkey club sandwich. My sandwich came out after everyone was about halfway through their meal. And the turkey club sandwich according to the menu is $19. I was charged 22 probably because I complaint about the slow service.

Atmosphere: 4

Food: 2

Service: 2

My husband and I went to dinner, 1 other table eating, al med wellordered waited 15 minutes for food my husband came and finally 10 minutes later mine came not complete. My husband ordered a steak med well it was not even medium. I ordered chopped steak it was cooked outside inside was raw. Still waiting on my fries. I declined whole meal and wanted to get a manager. Why? Cants serve us both at the same time, raw food and not a complete meal. We paid for my husband's mandatory service charge of 20%.

Atmosphere: 2

Food: 1

Service: 1

Staton was a awsome server and had everything on point .

Atmosphere: 5

Food: 5

Service: 5

Stayton amazing server

Atmosphere: 5

Food: 5

Service: 5

First of all, this place is an absolute dream! From the atmosphere and music to the vibe and decor—everything is a 10/10. The staff truly take it to the next level, especially Stayton, who makes the whole experience even better with his incredible hospitality and welcoming energy.

And then the food and shakes just top it all off!

This is my second time visiting, a year later, and I’m still blown away by how amazing this place is. It will forever be on my list every time I’m in San Antonio. Stayton really makes it a complete experience

Atmosphere: 5

Food: 5

Service: 5

Stayton is a fantastic bartender, place is beautiful!

Service: 5