Tropical Smoothie Cafe

I wish we didn't waste our money here. Today, I ordered the baja chicken wrap, and my husband ordered the Buffalo chicken wrap. Both of us received mostly lettuce in our wraps and barely any other ingredients. Neither of us received the dressing on our wraps. There was the smallest portion of avocado on my wrap that I had to take apart to even find. I don't understand why I paid $20 for two wraps filled with lettuce. I won't be back. The tables were not being wiped down at all and were very sticky and full of crumbs. The customer service wasn't great either because we could barely hear our cashier speak to us. I'm not sure if it was the music or everything in the store being loud, but I had to ask her to repeat herself a few times, and she continued to speak very low. Picture of the $10 lettuce wrap i received.

Atmosphere: 1

Food: 1

Service: 1

Placed an online pick up order not realizing is was on base. Got refused entry and the gate. Called the cafe to cancel order and was told to deal just deal with it.

Atmosphere: 1

Food: 1

Service: 1

Stopped in while waiting in SAMMC. Glad I did! Great hot food & friendly staff! I chose the Southwest Wrap…very good!

Atmosphere: 5

Food: 5

Service: 5

Placed an order for my wife and I today. Not realizing that it was on on military base I called to cancel my order because I am not able to gain access to the location. I was told that I wouldn’t be getting a refund because they assume everyone knows that you know what Brooke medical center is. Ridiculous. Spoke to the manager who was no help at all. Ruining their reputation is one thing but then to not help is another. Never going to order anything from them again.

Atmosphere: 1

Food: 1

Service: 1

Food is delicious been here several times and the wait wasn’t too long. A bit pricey but you get what you pay for.

Atmosphere: 5

Food: 5

Service: 3

Fantastic staff and food options that are very tasty and healthy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo Chicken, Three Cheese Chicken, Chipotle Chicken Club

Can this company label this restricted access? I know they have that option on maps. It's not safe or efficient to allow random people to unwittingly drive up to a base when they don't have access.

Can this company label this restricted access? I know they have that option on maps. It's not safe or efficient to allow random people to unwittingly drive up to a base when they don't have access.

I hate maps. This is on base. THIS IS RESTRICTED AND SHOULD NOT BE AN OPTION

I've been at BAMC for about 7 years now. I can honestly say that this is such a welcome addition to the hospital. Love the wraps and the smoothies and definitely recommend downloading the app and ordering ahead!

Atmosphere: 5

Food: 5

Service: 5

Good product, service was a bit

Atmosphere: 3

Food: 3

Service: 3

I love that you can grab and go if you order online. I will definitely be here on those hurry scurry days.

Atmosphere: 3

Food: 5

Service: 5

I ordered the Mango Lime Colada for the second time and it is delicious! Too bad it is a temporary item.

Atmosphere: 5

Food: 5

Service: 5

The picture on this location is misleading. This restaurant is located INSIDE BAMC. I’m not sure why it shows a stand alone building…

Atmosphere: 1

Food: 5

Didnt honor cell carrier coupon. Rude shift lead or manager, Steve. Much smaller sides than other franchises in town and sloppy presentation, food hanging out of container. Flat bread pita cold and tough. Night and day compared to Schertz location. Will not return. Xtra star for sweet cashier, who seemed new.

Service: 1