The customer service was HORRIBLE! They were very rude towards my child . And disrespectful towards me just for wanting to try each sauce. Then gave me the coldest food and 1 sauce
Atmosphere: 1
Food: 1
Service: 1
Pierce Travel
This was beyond horrible my fries were cold and I literally asked for them to be hot a order of nuggets were missing and none of the food was hot at all. It was not busy it was Sunday around 12:30 the reason why I gave the atmosphere a 2 was because I was in my own car. When I told them my fries were cold he said which ones. I don't understand what you mean by which ones so I just gave him two of them they act like they really didn't want to work but nobody was there. I am finally doing a review because this is my second time going to this Wendy's and I had a bad experience there also and that was with a chicken biscuit it was hard dry and cold it shouldn't even been sold it was really disappointing but I was too tired to turn around and say anything I am going to call the corporate office because this is ridiculous. I think they should ask themselves in that establishment what they want the kind of food for themselves or their families
Atmosphere: 2
Food: 1
Service: 1
Woven by the Most High
Eat her often. Food is always on point as is the service. Restaurant is clean and staff is friendly. I generally get a salad, the apple pecan is my go to. The price is a bit high for lettuce, in addition to the container the salad comes in has shrank, but the price didn't.
Atmosphere: 5
Food: 5
Service: 5
edward martinez
Food was cold
Atmosphere: 2
Food: 3
Service: 5
Mike D
Not enough sauce or seasoning on chicken wrap
Atmosphere: 2
Food: 3
Service: 3
Mariana V
Went to Wendy’s while on a phone call with a long-distance friend. We were catching up and laughing about life. The lady taking my order seemed upset, and after I apologized and told her I needed a minute to decide, she replied by attending to the customer next to me. Which I thought was fair and proper. However, still upset by the previous laughing and continuous talking, she further ignored me while I was waiting by the speaker, with no other cars next to me or behind me, even after me, calling on her several times. I thought it was funny, took no offense and assumed she was just having a bad day. Which, in all sincerity, made me and my friend laugh more. After waiting even longer, she finally replies with, “Are you going to keep laughing or are you finally going to order?” and other non-important, but just as impolite and mindless comments. As a student and as a former worker in the customer service industry, I get it. Customer service is an underestimated, every-day skill for these employees, which require other cognitive skills and critical thinking. Sometimes, dealing with customers is tough, as they misjudge one's abilities, intelligence or potential. However, the employee was still unreasonable, rude, immature and impatient. Lacked courtesy, respect, mindfulness, and manners. In full behavioral review, she seemed of brute thinking, slow, and simply put, ignorant. Even then, there are always ways for better development. A good way to improve an employee’s attitude and customer service would be most efficiently achieved through a combination of intentional hiring and proper training. There are some websites that offer coaching programs, which include, and are not limited to; communication skills, emotional intelligence, interpersonal skills, and a better relationship with our common sense. These could give employees the ability to make rational judgments based on practical knowledge and experience, not emotional tantrums. Finally, a good way to measure the success of these initiatives could be through CSAT scores and customer loyalty metric (NPS). Which, for the less intelligent individual, or for the more primitive thinker (our hostess that evening), means that surveys could be used as a performance measuring tool. I genuinely hope this helps :)
Atmosphere: 1
Food: 3
Service: 1
Dwight Ware
Wait time was ridiculous. Rude staff. Buyer beware of what you’re ordering. Didn’t realize the Bacon Double Stack was infant sized. A little larger than a sauce packet. Really Wendy’s.
Atmosphere: 1
Food: 1
Service: 2
Jorge Dorantes
35 minute wait time at around 11:45pm on the drive thru...
Service: 1
Cassandra Harris
The staff here never disappoints! The food is always delicious!
Waited in the drive through for about 10 mins just for them to NOT even acknowledge the line of cars waiting to be served. Went around to see if there were ppl inside and nope. Just left and cars did the same shortly after
Service: 1
Ra'Nisha Pickett
I've never been to a Wendy's that has given my entire order in the drive-thru.
Atmosphere: 3
Food: 3
Service: 3
Real_Barz_ONLY
Really nice team and great service! Hard to find in fastfood.
Atmosphere: 5
Food: 5
Service: 5
Angelita Menchaca
Drinks with flats... Manager had an attitude... Workers were too slow... Fry's and food was cold..... Never will I stop here again
Atmosphere: 1
Food: 1
Service: 1
Regina Gordy
A gentleman drive thru cashier always has the best attitude. He definitely deserves a raise because not everyone in fast food has such a great attitude.
Rude people that work in the mornings.
Atmosphere: 1
Food: 2
Service: 1
The customer service was HORRIBLE! They were very rude towards my child . And disrespectful towards me just for wanting to try each sauce. Then gave me the coldest food and 1 sauce
Atmosphere: 1
Food: 1
Service: 1
This was beyond horrible my fries were cold and I literally asked for them to be hot a order of nuggets were missing and none of the food was hot at all. It was not busy it was Sunday around 12:30 the reason why I gave the atmosphere a 2 was because I was in my own car. When I told them my fries were cold he said which ones. I don't understand what you mean by which ones so I just gave him two of them they act like they really didn't want to work but nobody was there. I am finally doing a review because this is my second time going to this Wendy's and I had a bad experience there also and that was with a chicken biscuit it was hard dry and cold it shouldn't even been sold it was really disappointing but I was too tired to turn around and say anything I am going to call the corporate office because this is ridiculous. I think they should ask themselves in that establishment what they want the kind of food for themselves or their families
Atmosphere: 2
Food: 1
Service: 1
Eat her often. Food is always on point as is the service. Restaurant is clean and staff is friendly. I generally get a salad, the apple pecan is my go to. The price is a bit high for lettuce, in addition to the container the salad comes in has shrank, but the price didn't.
Atmosphere: 5
Food: 5
Service: 5
Food was cold
Atmosphere: 2
Food: 3
Service: 5
Not enough sauce or seasoning on chicken wrap
Atmosphere: 2
Food: 3
Service: 3
Went to Wendy’s while on a phone call with a long-distance friend. We were catching up and laughing about life. The lady taking my order seemed upset, and after I apologized and told her I needed a minute to decide, she replied by attending to the customer next to me. Which I thought was fair and proper. However, still upset by the previous laughing and continuous talking, she further ignored me while I was waiting by the speaker, with no other cars next to me or behind me, even after me, calling on her several times. I thought it was funny, took no offense and assumed she was just having a bad day. Which, in all sincerity, made me and my friend laugh more. After waiting even longer, she finally replies with, “Are you going to keep laughing or are you finally going to order?” and other non-important, but just as impolite and mindless comments. As a student and as a former worker in the customer service industry, I get it. Customer service is an underestimated, every-day skill for these employees, which require other cognitive skills and critical thinking. Sometimes, dealing with customers is tough, as they misjudge one's abilities, intelligence or potential.
However, the employee was still unreasonable, rude, immature and impatient. Lacked courtesy, respect, mindfulness, and manners. In full behavioral review, she seemed of brute thinking, slow, and simply put, ignorant. Even then, there are always ways for better development. A good way to improve an employee’s attitude and customer service would be most efficiently achieved through a combination of intentional hiring and proper training. There are some websites that offer coaching programs, which include, and are not limited to; communication skills, emotional intelligence, interpersonal skills, and a better relationship with our common sense. These could give employees the ability to make rational judgments based on practical knowledge and experience, not emotional tantrums.
Finally, a good way to measure the success of these initiatives could be through CSAT scores and customer loyalty metric (NPS). Which, for the less intelligent individual, or for the more primitive thinker (our hostess that evening), means that surveys could be used as a performance measuring tool.
I genuinely hope this helps :)
Atmosphere: 1
Food: 3
Service: 1
Wait time was ridiculous. Rude staff. Buyer beware of what you’re ordering. Didn’t realize the Bacon Double Stack was infant sized. A little larger than a sauce packet. Really Wendy’s.
Atmosphere: 1
Food: 1
Service: 2
35 minute wait time at around 11:45pm on the drive thru...
Service: 1
The staff here never disappoints! The food is always delicious!
Restaurantji Recommends
Waited in the drive through for about 10 mins just for them to NOT even acknowledge the line of cars waiting to be served. Went around to see if there were ppl inside and nope. Just left and cars did the same shortly after
Service: 1
I've never been to a Wendy's that has given my entire order in the drive-thru.
Atmosphere: 3
Food: 3
Service: 3
Really nice team and great service! Hard to find in fastfood.
Atmosphere: 5
Food: 5
Service: 5
Drinks with flats... Manager had an attitude... Workers were too slow... Fry's and food was cold..... Never will I stop here again
Atmosphere: 1
Food: 1
Service: 1
A gentleman drive thru cashier always has the best attitude. He definitely deserves a raise because not everyone in fast food has such a great attitude.
Atmosphere: 5
Food: 5
Service: 5
Loading...