Omg I just read the most recent reviews and must agree with the posters and advise to heed the warnings! I have to first say like most San antonians I love me some WAB…they are my go to hamburger spot. There are 3 locations closer to my home but I went to this one on 1/8/26 as I had just patronized another establishment in the shopping center. When I do go, I always do curbside. It just makes life easier for all of us, I thought for them as well but boy was I wrong. I ordered food at about 10:45. I mention this because most of us would recognize this is not a usual “busy time” for them. I am very particular about the way I order the burger which is why I prefer mobile ordering, less room for error…or so I mistakenly thought. When I got home I discovered my fries were missing and my burger was completely WRONG! I was bothered but still had time on my lunch break so tried to call them to advise them of what happened and so my corrected order would be ready. I tried calling 3 separate times and let the phone ring for several minutes each time. No one ever answered
When I walked in I was disappointed to see that there was literally not one customer in the dining room. I say this to say they were not busy and now I am bothered that the phone is not being answered. Many employees in the kitchen and the manager walked right past me and no one acknowledged me. When the manager Vincent came back to the counter, and only because I asked if he was the manager (clear to me because of his different shirt), the first thing he asked me when I explained what happened, is where was the food! 🤦🏻♀️ I walked in with the intention of being kind and completely understanding. We’re all human and make mistakes. That response set me off. I advised him that he should have just apologized straight away for the mistake, inconvenience and correct my order as soon as possible. I also told him that he should probably take some notes, training from his employee Ashley as she was an absolute doll. She is extremely friendly, professional and conscientious. The kicker is, I got home and the burger was still wrong! All I could do was laugh. These are first world problems. Needless to say I will not be patronizing this location in the future. I will stick to my neck of the woods moving forward. As the recent poster noted: DO BETTER!! I loathe mustard, I am a mayo girl all the way and do not like veggies and especially pickles on my burgers! That’s all I could taste (you can’t see the mustard as it’s on the other side and they forgot my beloved cheese)
Atmosphere: 4
Food: 1
Service: 1
M Cho
Worst. Stood at the front counter for about 20 minutes. No eye contact, no acknowledgement and 3 workers passed the counter multipletines, tinkered with the registers, and just walked away. What the heck? One worker spent more time hiding on the side wall playing with her phone. Ordered online, only to find out 20 minutes later (after they ask if we have been helped) that our order was just sitting at the back and not at the pickup rack. There was one couple eating and a short drive through line, so would not say they were busy.
No, I didn't enjoy my cold food.
Atmosphere: 1
Food: 1
Service: 1
Sebastian Guerra
Service is abysmally slow and it's not even busy. Spent 20 minutes on the drive thru.
Service: 1
Janelle Gonzales
Just ordered $30 worth of food and was told I could only have 2 ketchups for my whole order. & it was the manager enforcing it. Do better.
M Escobedo-Mendoza
Took way too long to get my mobile order. Staff seemed unbothered that it took so long . Food was great
Atmosphere: 3
Food: 5
Service: 2
Uriel Almazan
Best whataburger I’ve ever been to fast and smooth out the drive through and my food was right. 1 am by the way
DeeJay Duffield
I lost my purse there and one of the workers grabbed it, put it in the back office until I could track it down and come get it and I had all my money in it. I think the worker who did this I was in San Antonio for my grandson’s graduation from Boot Camp if the worker wasn’t so honest it would’ve ruined my trip. Thank you again.
Atmosphere: 5
Food: 5
Service: 5
Jaime Ortiz
My burger didn't have but one 1 cheese on a 3meat burger so disappointed 😞
Heard a lot about this Burger... It's a Burger not impressed.
Jacob Alonso
By far the best whataburger I've been to. The register lady, Anna, was very friendly and kind. I only waited a few minutes til I got my order, the worker Anna came around the lobby for any assistance needed. I asked for ketchup but ran out sooner than expected, the manager I believe, gabe, came around the lobby himself to assist and customer in the lobby. Ask Gabe for some ketchup and immediately sought to my needs. 10/10 and highly recommend this whataburger.
Kenny Alexander
Great food, with great services! If you like banana pudding, then you've got to try the shake😋
Nancy Fitzgerald
Cleanest fast food restaurant I’ve ever encountered!!!!
Omg I just read the most recent reviews and must agree with the posters and advise to heed the warnings! I have to first say like most San antonians I love me some WAB…they are my go to hamburger spot. There are 3 locations closer to my home but I went to this one on 1/8/26 as I had just patronized another establishment in the shopping center. When I do go, I always do curbside. It just makes life easier for all of us, I thought for them as well but boy was I wrong. I ordered food at about 10:45. I mention this because most of us would recognize this is not a usual “busy time” for them. I am very particular about the way I order the burger which is why I prefer mobile ordering, less room for error…or so I mistakenly thought. When I got home I discovered my fries were missing and my burger was completely WRONG! I was bothered but still had time on my lunch break so tried to call them to advise them of what happened and so my corrected order would be ready. I tried calling 3 separate times and let the phone ring for several minutes each time. No one ever answered
When I walked in I was disappointed to see that there was literally not one customer in the dining room. I say this to say they were not busy and now I am bothered that the phone is not being answered. Many employees in the kitchen and the manager walked right past me and no one acknowledged me. When the manager Vincent came back to the counter, and only because I asked if he was the manager (clear to me because of his different shirt), the first thing he asked me when I explained what happened, is where was the food! 🤦🏻♀️ I walked in with the intention of being kind and completely understanding. We’re all human and make mistakes. That response set me off. I advised him that he should have just apologized straight away for the mistake, inconvenience and correct my order as soon as possible. I also told him that he should probably take some notes, training from his employee Ashley as she was an absolute doll. She is extremely friendly, professional and conscientious.
The kicker is, I got home and the burger was still wrong! All I could do was laugh. These are first world problems.
Needless to say I will not be patronizing this location in the future. I will stick to my neck of the woods moving forward. As the recent poster noted: DO BETTER!!
I loathe mustard, I am a mayo girl all the way and do not like veggies and especially pickles on my burgers! That’s all I could taste (you can’t see the mustard as it’s on the other side and they forgot my beloved cheese)
Atmosphere: 4
Food: 1
Service: 1
Worst. Stood at the front counter for about 20 minutes. No eye contact, no acknowledgement and 3 workers passed the counter multipletines, tinkered with the registers, and just walked away. What the heck? One worker spent more time hiding on the side wall playing with her phone. Ordered online, only to find out 20 minutes later (after they ask if we have been helped) that our order was just sitting at the back and not at the pickup rack. There was one couple eating and a short drive through line, so would not say they were busy.
No, I didn't enjoy my cold food.
Atmosphere: 1
Food: 1
Service: 1
Service is abysmally slow and it's not even busy. Spent 20 minutes on the drive thru.
Service: 1
Just ordered $30 worth of food and was told I could only have 2 ketchups for my whole order. & it was the manager enforcing it. Do better.
Took way too long to get my mobile order. Staff seemed unbothered that it took so long . Food was great
Atmosphere: 3
Food: 5
Service: 2
Best whataburger I’ve ever been to fast and smooth out the drive through and my food was right. 1 am by the way
I lost my purse there and one of the workers grabbed it, put it in the back office until I could track it down and come get it and I had all my money in it. I think the worker who did this I was in San Antonio for my grandson’s graduation from Boot Camp if the worker wasn’t so honest it would’ve ruined my trip. Thank you again.
Atmosphere: 5
Food: 5
Service: 5
My burger didn't have but one 1 cheese on a 3meat burger so disappointed 😞
Atmosphere: 5
Service: 5
This is what a .75 cent Whataburger looks like.
drive thru worker was very nice
Restaurantji Recommends
Great friendly service. Food was great .
Heard a lot about this Burger... It's a Burger not impressed.
By far the best whataburger I've been to. The register lady, Anna, was very friendly and kind. I only waited a few minutes til I got my order, the worker Anna came around the lobby for any assistance needed. I asked for ketchup but ran out sooner than expected, the manager I believe, gabe, came around the lobby himself to assist and customer in the lobby. Ask Gabe for some ketchup and immediately sought to my needs. 10/10 and highly recommend this whataburger.
Great food, with great services! If you like banana pudding, then you've got to try the shake😋
Cleanest fast food restaurant I’ve ever encountered!!!!
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