I placed an order through the app for takeout which was handed to me by Marissa. Marissa did not look at me or acknowledge my existence at all when she handed me my bag which was the first red flag. She apparently didn’t double check the order she was handing out either since my drink was wrong and I didn’t receive any of the condiments in my bag that I added to my order. Someone in the kitchen crew is lacking too as i ordered a burger with no mustard sub mayo. I received a burger with the mustard smeared off the bun but you could tell they didn’t make a fresh toasted bun. They simply smeared off the mustard to account for a “no mustard” order. Pure laziness 🤡
The only saving grace is the morning crew which is always top tier and I’ve never had an issue with. Certain people on the night crew are.. interesting to say the least.
Needless to say I will take my business elsewhere.
Atmosphere: 3
Food: 2
Service: 2
D D
Hands down the cleanest what Whataburger that I've ever walked into even the restroom clean enough to eat off the floor.
Atmosphere: 5
Food: 5
Service: 5
SG
We had to wait a good 20 minutes for our food in the drive through. They first were going to give us another person's order but we told them the name of the order and they just closed the window. When we finally got our food the lady at the window just opened the window gave us our food without saying anything or confirming it was ours and we had to make sure it was ours
Shye Ramirez
Visited yesterday with my significant other and still upset from the experience. Drive through was disorganized, they initially got our order wrong even though repeating it back correctly through the tele com (we were responded to with a sign and eye roll when mentioning it was incorrect), tea tasted like old filter, and the avocado bacon burger was dry- not quite sure how to achieve that one. It’s sad to say since we’ve been going to this location for some time now and have really been let down. We’re truly low maintenance when it comes to dining & fast food, but this is pretty ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Laura Mata
Cashier named Laura was amazing
Atmosphere: 5
Food: 5
Service: 5
Deedee Guerra
Poor food poor customer service
Atmosphere: 1
Food: 1
Service: 1
Andrea Moncada
Always quick! Always fresh and Always friendly! This is My go-to Whataburger because I can count on the food being hot and fresh-cooked with clean oil. Managers can be heard working with the team, communication amongst the team.
Atmosphere: 5
Food: 5
Service: 5
David Vega
They need to clean their oil. My pie was so dark and it didn't even have any filling inside.
Atmosphere: 5
Food: 1
Service: 3
J Batt
Friendly staff always 🤗
Atmosphere: 5
Food: 5
Service: 5
Oliver Haddo
They got the order wrong & the fries were cold, but they apologized & were so fast in fixing the problem, that it wasn't an issue.
Roosevelt at Steves Whataburger is still our favorite place to go.
Atmosphere: 3
Food: 5
Service: 5
Marcelo Barron
Excellent
Atmosphere: 5
Food: 5
Service: 5
Jonathan Espinoza
Not fast food, took 30 minutes to get 2 burgers
BENNY RODRIGUEZ
Do not go through the drive thru unless you have 30 minutes to waste.....
Atmosphere: 4
Food: 4
Service: 1
Frankie Cabrera
This is the third time y’all forget the Texas toast with my whatchicken strips. I waited in the drive-through line for 20 minutes for my fries to still be cold. I asked for no ice in my drink, still got ice. Come on Whataburger, hire better people it’s not that hard.
I placed an order through the app for takeout which was handed to me by Marissa. Marissa did not look at me or acknowledge my existence at all when she handed me my bag which was the first red flag. She apparently didn’t double check the order she was handing out either since my drink was wrong and I didn’t receive any of the condiments in my bag that I added to my order. Someone in the kitchen crew is lacking too as i ordered a burger with no mustard sub mayo. I received a burger with the mustard smeared off the bun but you could tell they didn’t make a fresh toasted bun. They simply smeared off the mustard to account for a “no mustard” order. Pure laziness 🤡
The only saving grace is the morning crew which is always top tier and I’ve never had an issue with. Certain people on the night crew are.. interesting to say the least.
Needless to say I will take my business elsewhere.
Atmosphere: 3
Food: 2
Service: 2
Hands down the cleanest what Whataburger that I've ever walked into even the restroom clean enough to eat off the floor.
Atmosphere: 5
Food: 5
Service: 5
We had to wait a good 20 minutes for our food in the drive through. They first were going to give us another person's order but we told them the name of the order and they just closed the window. When we finally got our food the lady at the window just opened the window gave us our food without saying anything or confirming it was ours and we had to make sure it was ours
Visited yesterday with my significant other and still upset from the experience. Drive through was disorganized, they initially got our order wrong even though repeating it back correctly through the tele com (we were responded to with a sign and eye roll when mentioning it was incorrect), tea tasted like old filter, and the avocado bacon burger was dry- not quite sure how to achieve that one. It’s sad to say since we’ve been going to this location for some time now and have really been let down. We’re truly low maintenance when it comes to dining & fast food, but this is pretty ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Cashier named Laura was amazing
Atmosphere: 5
Food: 5
Service: 5
Poor food poor customer service
Atmosphere: 1
Food: 1
Service: 1
Always quick! Always fresh and Always friendly! This is My go-to Whataburger because I can count on the food being hot and fresh-cooked with clean oil. Managers can be heard working with the team, communication amongst the team.
Atmosphere: 5
Food: 5
Service: 5
They need to clean their oil. My pie was so dark and it didn't even have any filling inside.
Atmosphere: 5
Food: 1
Service: 3
Friendly staff always 🤗
Atmosphere: 5
Food: 5
Service: 5
They got the order wrong & the fries were cold, but they apologized & were so fast in fixing the problem, that it wasn't an issue.
Atmosphere: 4
Food: 3
Service: 5
Restaurantji Recommends
Roosevelt at Steves Whataburger is still our favorite place to go.
Atmosphere: 3
Food: 5
Service: 5
Excellent
Atmosphere: 5
Food: 5
Service: 5
Not fast food, took 30 minutes to get 2 burgers
Do not go through the drive thru unless you have 30 minutes to waste.....
Atmosphere: 4
Food: 4
Service: 1
This is the third time y’all forget the Texas toast with my whatchicken strips. I waited in the drive-through line for 20 minutes for my fries to still be cold.
I asked for no ice in my drink, still got ice.
Come on Whataburger, hire better people it’s not that hard.
Atmosphere: 2
Food: 2
Service: 3
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