Went at 1am. Love Whataburger at 1am - taquitos and biscuits and gravy. I guess I’ve spent several thousand dollars there over the years.
But NOT tonight. Horrible service from employee John Wick. I’ve NEVER had bad service at Whataburger until tonight. ZERO personality. Acted like he hated having to serve people (I cannot express how much I hate giving money to someone who treats me with a loathsome attitude). This horrible attitude was demonstrated in the order.
Got home with taquitos. NO PICANTE. He didn’t offer any. So bc I, the customer, didn’t think to ask for the appropriate condiments, I had a crappy meal (the Whataburger picante is known to be excellent and awesome).
No utensils. No napkins. It’s up to me!
This Whataburger, you are on your own you better know exactly what you wanna get and ask for everything bc the employees don’t care.
And - I had to go and ASK for my order bc they never bothered to yell it out or bring it (I was sitting in front of the register). When I asked, the guy laughed and brought it to me and said it had been sitting back there a while.
Which explains why the eggs were dry as sand when I got home.
I am a lifelong Whataburger fan (60 + years). This was my first bad experience. I will hit Taco Pelenque or Taco Bell for late nights at the Rim.
Which is sad bc whataburger is my go to. Seriously if it wasn’t 1:30am when I got home I would have gone back for a refund.
Atmosphere: 1
Food: 1
Service: 1
Heather Cupps
Great food and service!! I love their patty melts and spicy bacon!! Thank you and God bless you gals and guys at Whataburger!! Great for families!!
Atmosphere: 5
Food: 5
Service: 5
Phillip
Just a regular whataburger
Atmosphere: 3
Food: 4
Service: 4
Fire Ice
Doesn't even come close to, In and Out.
Atmosphere: 3
Food: 3
Service: 5
Aidan Palkin
Always delivering great service on the late night shifts even when packed. Great people always helping me out when I’m off of work late at night
Atmosphere: 5
Food: 5
Service: 5
Jerry Connell
The manager and the workers were awesome. They were so helpful and got my big order out quickly. If the situation arises, I will definitely be back her again.
Atmosphere: 4
Food: 5
Service: 5
Vichell Bugash
Ordered Whataburger meal with grilled jalapeños. First bite was surprisingly sour, realized the jalapeños weren't grilled. Kept eating anyway. Lol. Food was still good. Not sure, too, if anyone else experienced this but the fries today were somewhat vertically challenged. Fries-flation.
Atmosphere: 5
Food: 4
Service: 5
Tracy Smith
Very clean. Efficient service. Friendly. Patient.
Atmosphere: 4
Food: 4
Service: 4
Nancy Myers
Whataburger at I10 & DeZavala is always amazing. It’s clean the staff are friendly and your food always comes out fresh and hot. Emily who worked the register and delivered the food was so kind, making sure I got everything I needed. Not all Whataburgers are managed this well. Great service!
Atmosphere: 5
Food: 5
Service: 5
Sue Mahboobi
Pleasantly surprised with the efficiency of this well oiled machine. We came during 75 cent Whataburger day (happy 75th birthday Whataburger!) and we even customized our burgers and they were correct, came out within 5 minutes even with a giant line
Went at 1am. Love Whataburger at 1am - taquitos and biscuits and gravy. I guess I’ve spent several thousand dollars there over the years.
But NOT tonight. Horrible service from employee John Wick. I’ve NEVER had bad service at Whataburger until tonight. ZERO personality. Acted like he hated having to serve people (I cannot express how much I hate giving money to someone who treats me with a loathsome attitude). This horrible attitude was demonstrated in the order.
Got home with taquitos. NO PICANTE. He didn’t offer any. So bc I, the customer, didn’t think to ask for the appropriate condiments, I had a crappy meal (the Whataburger picante is known to be excellent and awesome).
No utensils. No napkins. It’s up to me!
This Whataburger, you are on your own you better know exactly what you wanna get and ask for everything bc the employees don’t care.
And - I had to go and ASK for my order bc they never bothered to yell it out or bring it (I was sitting in front of the register). When I asked, the guy laughed and brought it to me and said it had been sitting back there a while.
Which explains why the eggs were dry as sand when I got home.
I am a lifelong Whataburger fan (60 + years). This was my first bad experience. I will hit Taco Pelenque or Taco Bell for late nights at the Rim.
Which is sad bc whataburger is my go to. Seriously if it wasn’t 1:30am when I got home I would have gone back for a refund.
Atmosphere: 1
Food: 1
Service: 1
Great food and service!! I love their patty melts and spicy bacon!! Thank you and God bless you gals and guys at Whataburger!! Great for families!!
Atmosphere: 5
Food: 5
Service: 5
Just a regular whataburger
Atmosphere: 3
Food: 4
Service: 4
Doesn't even come close to, In and Out.
Atmosphere: 3
Food: 3
Service: 5
Always delivering great service on the late night shifts even when packed. Great people always helping me out when I’m off of work late at night
Atmosphere: 5
Food: 5
Service: 5
The manager and the workers were awesome. They were so helpful and got my big order out quickly. If the situation arises, I will definitely be back her again.
Atmosphere: 4
Food: 5
Service: 5
Ordered Whataburger meal with grilled jalapeños. First bite was surprisingly sour, realized the jalapeños weren't grilled. Kept eating anyway. Lol. Food was still good. Not sure, too, if anyone else experienced this but the fries today were somewhat vertically challenged. Fries-flation.
Atmosphere: 5
Food: 4
Service: 5
Very clean. Efficient service. Friendly. Patient.
Atmosphere: 4
Food: 4
Service: 4
Whataburger at I10 & DeZavala is always amazing. It’s clean the staff are friendly and your food always comes out fresh and hot. Emily who worked the register and delivered the food was so kind, making sure I got everything I needed. Not all Whataburgers are managed this well. Great service!
Atmosphere: 5
Food: 5
Service: 5
Pleasantly surprised with the efficiency of this well oiled machine. We came during 75 cent Whataburger day (happy 75th birthday Whataburger!) and we even customized our burgers and they were correct, came out within 5 minutes even with a giant line
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The only late night option near the Eilan besides
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheeseburger, Whataburger
Cheeseburger was good, but the fries were not hot.
Atmosphere: 4
Food: 4
Service: 4
Fast service and hot food.
Atmosphere: 5
Food: 5
Service: 5
Second time here and I love the food. Super nice and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Cheeseburger, Patty Melt
The location is clean and the service is fast food is great
Atmosphere: 5
Food: 5
Service: 5
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