Food is 3 stars. Service and everything else is 1 star. Had a simple combo pickup. Walk in and the order is about to be ready. I tell the young lady at the front the name and she says it's almost out. I wait 10 min to be called by her since there was no one else. I had to go up and ask again. She didn't get the drink for the combo either and had to double back for it. She did have time to socialize with friends and be on the phone though. I've had multiple experiences like this at this location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Wings
CMP Loftice
Clean, fast and friendly. Good was good and order was correct (not always the case with other locations). Happy customers here!!
Atmosphere: 3
Food: 4
Service: 4
Jennifer Cavasos
This day was very disappointing saying how I decided to pick up instead of having delivered because they always make mistakes and don't listen to notes and upon arrival no manager all kids working and still after called in to make sure that they do everything correctly they still miss the notes and I waited very long for my wings even though other people placed orders after me and got their food like four or five orders after me that were placed after I arrived got their food before I got mine and it was still wrong and I only get wings from WingStop I am loyal and dedicated to Wingstop so this was a disappointment
Food: 4
Service: 2
Kendall Harrington
This place has really gone downhill lately. Service took forever even though they had like one or two orders that got there after us for pick up. Fries have literally no seasoning at all and are old, wings are old and cold. We asked for well done and we waited over half an hour for this. Definitely suggest going to a different location like Ingram.
Atmosphere: 1
Food: 1
Service: 1
Conner Poynter
Steer clear of this place. Ordered well done wings and fries. Fries are soggy and cold with zero seasoning. Got my wings wrong. And crushed a container of ranch all over the bag. Absolutely horrible experience
Atmosphere: 1
Food: 1
Service: 1
Ashlee Edwards
I recently moved to this area I purchased a pretty big order. I’ve been seeing on tik tok that Wingstop changed there fries but didn’t believe it. I ordered 4 regular size fries they were awful and have boys that pretty much eat anything and they couldn’t even eat them…I don’t recommend this Wingstop
Atmosphere: 1
Food: 1
Service: 1
Grandmaster Jazz (Grandmaster Jazz)
Fries are meant to be crispy not soggy.
Atmosphere: 5
Food: 3
Service: 5
windelys perez
if you have time to move in and start a family watch them start their family come to this wing stop your order will be the same wait time
Chloe Medina
Came in to order my son just five wings girl cashiers rude . Attitude for no reason and I thought my wingstop was bad I don’t even stay in this neighborhood. The boys making my food are eating and touching my food INSANE 🤣 . You know my wingstop on commerce ain’t looking to bad they at least say thank you and sorry .
Analissa Soler
The only Wingstop in sight that won’t give you food poisoning but the staff is rude and slow. I walk in and she tells me my food will be right out. 10 minutes later I ask how long my food will be and she says 9 more minutes and I point out my pick up time and she says well there’s nothing I can do about it then chicken isn’t cooked.
Excellent customer service, I wish I had gotten the employees name because she did an excellent job. The food was delicious and there was plenty for my family. We will return, thank you for the excellent experience.
Atmosphere: 5
Food: 5
Service: 5
rene garcia
It appears that all locations in the San Antonio area have stabilized. The wings lack moisture and flavor (very dry). The fries taste stale.
Summaria g
I placed a order 5 mins before door dashed closed I usually don’t do this but i still had enough to to get my food, when my dasher arrived there I asked him why it was taking so long to pick up my order, he sent me a picture of the resturant completely closed no one was inside, lights were out now I understand a late order but atleast stay or I wouldn’t have cared if it was left outside because I can reheat it, I never got my food
Jose Zambrano
Terrible. Placed an order online gave them thirty minutes before I went to the store only to sit twenty more minutes before they even realized they couldn’t find my ticket and had to remake my food if I could rate this place negative stars I would!!!! TERRIBLE!!!
C V
I am highly disappointed. The wings were cold, overcooked and dry. I don't understand how employees have no problem bringing you burned wings. I will not be returning to this location.
Food is 3 stars. Service and everything else is 1 star. Had a simple combo pickup. Walk in and the order is about to be ready. I tell the young lady at the front the name and she says it's almost out. I wait 10 min to be called by her since there was no one else. I had to go up and ask again. She didn't get the drink for the combo either and had to double back for it. She did have time to socialize with friends and be on the phone though. I've had multiple experiences like this at this location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Wings
Clean, fast and friendly. Good was good and order was correct (not always the case with other locations). Happy customers here!!
Atmosphere: 3
Food: 4
Service: 4
This day was very disappointing saying how I decided to pick up instead of having delivered because they always make mistakes and don't listen to notes and upon arrival no manager all kids working and still after called in to make sure that they do everything correctly they still miss the notes and I waited very long for my wings even though other people placed orders after me and got their food like four or five orders after me that were placed after I arrived got their food before I got mine and it was still wrong and I only get wings from WingStop I am loyal and dedicated to Wingstop so this was a disappointment
Food: 4
Service: 2
This place has really gone downhill lately. Service took forever even though they had like one or two orders that got there after us for pick up. Fries have literally no seasoning at all and are old, wings are old and cold. We asked for well done and we waited over half an hour for this. Definitely suggest going to a different location like Ingram.
Atmosphere: 1
Food: 1
Service: 1
Steer clear of this place.
Ordered well done wings and fries. Fries are soggy and cold with zero seasoning.
Got my wings wrong. And crushed a container of ranch all over the bag. Absolutely horrible experience
Atmosphere: 1
Food: 1
Service: 1
I recently moved to this area I purchased a pretty big order. I’ve been seeing on tik tok that Wingstop changed there fries but didn’t believe it. I ordered 4 regular size fries they were awful and have boys that pretty much eat anything and they couldn’t even eat them…I don’t recommend this Wingstop
Atmosphere: 1
Food: 1
Service: 1
Fries are meant to be crispy not soggy.
Atmosphere: 5
Food: 3
Service: 5
if you have time to move in and start a family watch them start their family come to this wing stop your order will be the same wait time
Came in to order my son just five wings girl cashiers rude . Attitude for no reason and I thought my wingstop was bad I don’t even stay in this neighborhood. The boys making my food are eating and touching my food INSANE 🤣 . You know my wingstop on commerce ain’t looking to bad they at least say thank you and sorry .
The only Wingstop in sight that won’t give you food poisoning but the staff is rude and slow. I walk in and she tells me my food will be right out. 10 minutes later I ask how long my food will be and she says 9 more minutes and I point out my pick up time and she says well there’s nothing I can do about it then chicken isn’t cooked.
Restaurantji Recommends
Excellent customer service, I wish I had gotten the employees name because she did an excellent job. The food was delicious and there was plenty for my family. We will return, thank you for the excellent experience.
Atmosphere: 5
Food: 5
Service: 5
It appears that all locations in the San Antonio area have stabilized. The wings lack moisture and flavor (very dry). The fries taste stale.
I placed a order 5 mins before door dashed closed I usually don’t do this but i still had enough to to get my food, when my dasher arrived there I asked him why it was taking so long to pick up my order, he sent me a picture of the resturant completely closed no one was inside, lights were out now I understand a late order but atleast stay or I wouldn’t have cared if it was left outside because I can reheat it, I never got my food
Terrible. Placed an order online gave them thirty minutes before I went to the store only to sit twenty more minutes before they even realized they couldn’t find my ticket and had to remake my food if I could rate this place negative stars I would!!!! TERRIBLE!!!
I am highly disappointed. The wings were cold, overcooked and dry. I don't understand how employees have no problem bringing you burned wings. I will not be returning to this location.
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