This Wingstop is always behind. Management doesn’t understand when someone puts in an order for A SPECIFIC TIME that I should be honored. I usually come to this place five to ten minutes behind, knowing that they’re “just gonna be that way.” What that says to me, poor management. You run a wing place where things are fried. Ever heard of a double fry? Makes your item that much more crispy. You all should learn how to do that.
Atmosphere: 3
Food: 4
Service: 2
Brenda Hernandez
This place is always late! I’ve placed a couple of orders, and none of them have been ready on time. This last time, knowing they’d probably be late, I left my house at the scheduled pickup time just to give them extra time — and even then, I still had to wait 30 more minutes because the order wasn’t ready yet. What’s the point of ordering online if we still have to wait at the store like we just walked in?
Aman Dang
Anna is absolutely amazing, she handled a terrible situation from Another location and made it right w no questions and qualms. We had originally ordered wings from the 17230 Autry Pond road. The order was over fried and all theming were extremely dried/rubber. We were unable to go back and when I called to get the order remade the manger hung up on me and my husband and refused to work with us. Mind you we spent a lot of $. We had no idea there was a rule that a reorder must be rendered within 14 days. Left us to believe the management needs work and unfortunately they lost customers permanently and the 281 location gained us as loyal customers. Not only was everything correct on our remake order, but it was fresh and delicious. Much thanks to Anna and her team for excellent customer service. It is apparent you are a quality manager. Highly recommend 281/Evans location.
Atmosphere: 5
Food: 5
Service: 5
Leticia Garcia
Are gloves not required to be worn here? Need to contact the health department ASAP!!! Saw one of the guys working scratching his face, head and arm and then go on to make orders with his bare hands 🤮
Kevin Palmer
I love wingstop! I always get the lousiana rub!
Atmosphere: 4
Food: 5
Service: 4
Xavier Dubravec
Olivia showed the kindest service as well as everyone else food was really great.
Atmosphere: 5
Food: 5
Service: 5
Rafael Torrealba
olivia was super helpful and got my food out fast!!
Atmosphere: 5
Food: 5
Service: 5
M Sanchez
Literally the BEST Wingstop in San Antonio! Great wings, great service. :)
Atmosphere: 5
Food: 5
Service: 5
Julie Jasek
So fast, and the food was so fresh and delicious!! Olivia is the best 🩷🩷
Atmosphere: 5
Food: 5
Service: 5
Tackleberg
So great to see happy employees! They take pride in their work and it shows! Food was great! Well worth the 2 hour drive, The sauce mix master was so fun to watch! Total professional!
Cashiers were so nice and the food was fresh! Best wingstop I’ve been to
Atmosphere: 5
Food: 5
Service: 5
John Harrell
Called in an order for pickup and they had left out part of the order- incredibly inconvenient, but it happens. Called the store after getting home and discovering that they had not put everything that was ordered and paid for in the order. Simply asked for a refund for the chicken tenders were left out. The response? “You have to return to the store for a ‘re-make’ or the refund”. Return to the store to get a refund of $7 on a $57 order? Your customer service/service recovery policies suck. You make a mistake, and then expect the customer to be further inconvenienced by having to drive all the way back to the store for your mistake. You have the card that was used, it would take nothing to refund the $7. Terrible and will not go back there
Amelia Alonzo
Oh my gosh, I ordered through the WEBSITE and it went through door dash and they struggled to find our address the dasher said they delivered our order which they did not. When I called Wingstop to figure out what was going on I was hung up on TWICE!!! I have texts proving they never delivered it.
Atmosphere: 1
Service: 1
Dylan Webb
Very slow, poor management, orders wrong all the time from this location. I stopped going here. Some employees are good but management is bad.
Atmosphere: 3
Food: 1
Service: 1
Larissa M
Food is decent but service is severely lacking. I feel like I’m irritating the cashier just by walking in the door. I’d recommend takeout instead of dine in and the soda/tea for some reason taste a bit off.
This Wingstop is always behind. Management doesn’t understand when someone puts in an order for A SPECIFIC TIME that I should be honored. I usually come to this place five to ten minutes behind, knowing that they’re “just gonna be that way.” What that says to me, poor management. You run a wing place where things are fried. Ever heard of a double fry? Makes your item that much more crispy. You all should learn how to do that.
Atmosphere: 3
Food: 4
Service: 2
This place is always late! I’ve placed a couple of orders, and none of them have been ready on time. This last time, knowing they’d probably be late, I left my house at the scheduled pickup time just to give them extra time — and even then, I still had to wait 30 more minutes because the order wasn’t ready yet. What’s the point of ordering online if we still have to wait at the store like we just walked in?
Anna is absolutely amazing, she handled a terrible situation from Another location and made it right w no questions and qualms. We had originally ordered wings from the 17230 Autry Pond road. The order was over fried and all theming were extremely dried/rubber. We were unable to go back and when I called to get the order remade the manger hung up on me and my husband and refused to work with us. Mind you we spent a lot of $. We had no idea there was a rule that a reorder must be rendered within 14 days. Left us to believe the management needs work and unfortunately they lost customers permanently and the 281 location gained us as loyal customers. Not only was everything correct on our remake order, but it was fresh and delicious. Much thanks to Anna and her team for excellent customer service. It is apparent you are a quality manager. Highly recommend 281/Evans location.
Atmosphere: 5
Food: 5
Service: 5
Are gloves not required to be worn here? Need to contact the health department ASAP!!! Saw one of the guys working scratching his face, head and arm and then go on to make orders with his bare hands 🤮
I love wingstop! I always get the lousiana rub!
Atmosphere: 4
Food: 5
Service: 4
Olivia showed the kindest service as well as everyone else food was really great.
Atmosphere: 5
Food: 5
Service: 5
olivia was super helpful and got my food out fast!!
Atmosphere: 5
Food: 5
Service: 5
Literally the BEST Wingstop in San Antonio! Great wings, great service. :)
Atmosphere: 5
Food: 5
Service: 5
So fast, and the food was so fresh and delicious!! Olivia is the best 🩷🩷
Atmosphere: 5
Food: 5
Service: 5
So great to see happy employees! They take pride in their work and it shows! Food was great! Well worth the 2 hour drive, The sauce mix master was so fun to watch! Total professional!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cashiers were so nice and the food was fresh! Best wingstop I’ve been to
Atmosphere: 5
Food: 5
Service: 5
Called in an order for pickup and they had left out part of the order- incredibly inconvenient, but it happens. Called the store after getting home and discovering that they had not put everything that was ordered and paid for in the order. Simply asked for a refund for the chicken tenders were left out. The response? “You have to return to the store for a ‘re-make’ or the refund”. Return to the store to get a refund of $7 on a $57 order? Your customer service/service recovery policies suck. You make a mistake, and then expect the customer to be further inconvenienced by having to drive all the way back to the store for your mistake. You have the card that was used, it would take nothing to refund the $7. Terrible and will not go back there
Oh my gosh, I ordered through the WEBSITE and it went through door dash and they struggled to find our address the dasher said they delivered our order which they did not. When I called Wingstop to figure out what was going on I was hung up on TWICE!!! I have texts proving they never delivered it.
Atmosphere: 1
Service: 1
Very slow, poor management, orders wrong all the time from this location. I stopped going here. Some employees are good but management is bad.
Atmosphere: 3
Food: 1
Service: 1
Food is decent but service is severely lacking. I feel like I’m irritating the cashier just by walking in the door. I’d recommend takeout instead of dine in and the soda/tea for some reason taste a bit off.
Atmosphere: 3
Food: 3
Service: 1
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