Wings were especially crispy 😋 (lemon pepper) and the others were saucy to perfection 👌
Atmosphere: 5
Food: 5
Service: 5
Brian
Restaurant basically empty and they still take 45 min for an online order I made. Would not come back.
Atmosphere: 1
Food: 3
Service: 1
Joseph Santos
Tall older caucasian man has the worst customer service.
Service: 1
Gina Gomez
They have like 30 employees just standing around talking not doing nothing. I waited a whole 25 minutes for a chicken sandwich meal. Service sucks will not be going back
Atmosphere: 1
Food: 1
Service: 1
Gavin J
Awful rude employees. incorrect order and when I went to get it correct they accused me of lying . The package the wings came in was broken and spilt all over the bag.
Atmosphere: 1
Food: 1
Service: 1
Gus Huerta
If u want patient team members who help you and make sure what you and your family needs is efficient for you, come see the team at this wingstop location!!! The whole team, especially Ricoangel, was awesome!! He provided the greatest customer service to me and for that I'm so thankful, cause that type of service is so hard to come by in some fast food restaurants. We will definitely be back!! Thanks for all that you did in making sure my order was the right 1 for me and my family Ricoangel!!
Atmosphere: 5
Food: 5
Service: 5
Patricia Yanez
I placed an order online. The wait was over an hour. I called to cancel my order. I never received an email. I called back and the manager confirmed that my order was cancelled. They charged my credit card. This Wing Stop is the worst, I will never go back!
Service: 1
Jon Alvarez
Spicy Korean yummy
Atmosphere: 5
Food: 5
Service: 5
Robert Evans
Order Tru Uber eat...... French fries was burn but not only that it was also soaking. The wing were tasty a little rubber.
Came in at 645 to order 30 piece wings family meal waited for 45mins. Worse customer service ever!!!! My order was sitting on rack after asking once said wasn’t done til 10 mins later young girl asked my name and got my order it was cold!!! The cashier short FAT AND with glasses needs to be trained with better service. The other girl was taking phone orders was good. The young girl was good as well!!!! Won’t be returning!!!!!
Atmosphere: 1
Food: 1
Service: 1
Zeal San Antonio
Cashier was kind. Very dirty floors and tables. Wings looked and tasted off. And fries were fingernail sizes.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Wings, Fries
Gloria Alejos
Wings were fresh and hot. Service was good, but it was busy and the wait was a little long but worth it.
I have never received such horrible customer service on a food order that was messed up. I ordered six bone in drums and then also my other order was six flats. They gave me both orders as six flats my husband does not eat flats I take the wings back up there to show them and I had to leave my food at home. They throw away the six flats instead of just letting me keep them for my time for having to come back up there and having to wait 20 minutes for them to redo the order, they also didn’t understand that the order came with Cajun corn. They were trying to give me three boxes of fries so then I had to tell them I’m still missing the Cajun corn then I asked the manager where is the wings that I bought back? Oh well we throw them away because they were cold!!! I’m like my food at home is cold!! They don’t seem to understand that I brought back my husband’s order then don’t even compensate!! so I came home and took a picture of my order to show them. I do not have to lie about not receiving the correct order, but I am going to put this Review on here due to lack of customer service!
Atmosphere: 3
Food: 2
Service: 1
Lynn Deleon
I have ordered online takeout and eaten in this restaurant several times. The parking is horrible at this location, is overcrowded and wing stops do not offer any take-out-only spots. So parking is a hassle. The service is not the best. At least the times that I have been there, I was not greeted and the cashiers were not friendly just transactional. My order for takeout is always on time, so they are good at that. The French fries are broken pieces of fries that are overcooked and ALWAYS cold. Part of this is because wing-stop continues to just place the fries in the open tray on top of everything, (all wing-stops do this) so they often spill in the bag and are always cold. I am not sure why everything else is always packaged but the fries are not. Regardless you can tell the fries were warm at best when placed in the bag. The wings themselves are acceptable but not cooked how you ask for them. I always ask for well done and they never are. Even when I ate there. And I don’t want to send them back because then you have to wait for another 20-30 minutes for them to redo them. When you do take out you don’t see issues till you get home and who wants to get back in the car and go back? At this location the order was accurate. All wing-stops do this, I often get a survey and I complete it but it only asks what went well no option to enter what could be improved. They give you free regular fry for completing the survey, which is their worst menu item. With Pluckers just down the street from this location, you would think this location would be on point but it’s not. I’ll be going to another location next time I want wing-stop.
My order was cold, i’m very disappointed!
Food: 2
Service: 1
Wings were especially crispy 😋 (lemon pepper) and the others were saucy to perfection 👌
Atmosphere: 5
Food: 5
Service: 5
Restaurant basically empty and they still take 45 min for an online order I made. Would not come back.
Atmosphere: 1
Food: 3
Service: 1
Tall older caucasian man has the worst customer service.
Service: 1
They have like 30 employees just standing around talking not doing nothing. I waited a whole 25 minutes for a chicken sandwich meal. Service sucks will not be going back
Atmosphere: 1
Food: 1
Service: 1
Awful rude employees. incorrect order and when I went to get it correct they accused me of lying . The package the wings came in was broken and spilt all over the bag.
Atmosphere: 1
Food: 1
Service: 1
If u want patient team members who help you and make sure what you and your family needs is efficient for you, come see the team at this wingstop location!!! The whole team, especially Ricoangel, was awesome!! He provided the greatest customer service to me and for that I'm so thankful, cause that type of service is so hard to come by in some fast food restaurants. We will definitely be back!! Thanks for all that you did in making sure my order was the right 1 for me and my family Ricoangel!!
Atmosphere: 5
Food: 5
Service: 5
I placed an order online. The wait was over an hour. I called to cancel my order. I never received an email. I called back and the manager confirmed that my order was cancelled. They charged my credit card. This Wing Stop is the worst, I will never go back!
Service: 1
Spicy Korean yummy
Atmosphere: 5
Food: 5
Service: 5
Order Tru Uber eat...... French fries was burn but not only that it was also soaking. The wing were tasty a little rubber.
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
Came in at 645 to order 30 piece wings family meal waited for 45mins. Worse customer service ever!!!! My order was sitting on rack after asking once said wasn’t done til 10 mins later young girl asked my name and got my order it was cold!!! The cashier short FAT AND with glasses needs to be trained with better service. The other girl was taking phone orders was good. The young girl was good as well!!!! Won’t be returning!!!!!
Atmosphere: 1
Food: 1
Service: 1
Cashier was kind. Very dirty floors and tables. Wings looked and tasted off. And fries were fingernail sizes.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Wings, Fries
Wings were fresh and hot. Service was good, but it was busy and the wait was a little long but worth it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Garlic Parmesan Wings, Wings, Rolls, Seasoned Fries
I have never received such horrible customer service on a food order that was messed up. I ordered six bone in drums and then also my other order was six flats. They gave me both orders as six flats my husband does not eat flats I take the wings back up there to show them and I had to leave my food at home. They throw away the six flats instead of just letting me keep them for my time for having to come back up there and having to wait 20 minutes for them to redo the order, they also didn’t understand that the order came with Cajun corn. They were trying to give me three boxes of fries so then I had to tell them I’m still missing the Cajun corn then I asked the manager where is the wings that I bought back? Oh well we throw them away because they were cold!!! I’m like my food at home is cold!! They don’t seem to understand that I brought back my husband’s order then don’t even compensate!! so I came home and took a picture of my order to show them. I do not have to lie about not receiving the correct order, but I am going to put this Review on here due to lack of customer service!
Atmosphere: 3
Food: 2
Service: 1
I have ordered online takeout and eaten in this restaurant several times.
The parking is horrible at this location, is overcrowded and wing stops do not offer any take-out-only spots. So parking is a hassle.
The service is not the best. At least the times that I have been there, I was not greeted and the cashiers were not friendly just transactional.
My order for takeout is always on time, so they are good at that.
The French fries are broken pieces of fries that are overcooked and ALWAYS cold. Part of this is because wing-stop continues to just place the fries in the open tray on top of everything, (all wing-stops do this) so they often spill in the bag and are always cold. I am not sure why everything else is always packaged but the fries are not. Regardless you can tell the fries were warm at best when placed in the bag.
The wings themselves are acceptable but not cooked how you ask for them. I always ask for well done and they never are. Even when I ate there. And I don’t want to send them back because then you have to wait for another 20-30 minutes for them to redo them. When you do take out you don’t see issues till you get home and who wants to get back in the car and go back?
At this location the order was accurate.
All wing-stops do this, I often get a survey and I complete it but it only asks what went well no option to enter what could be improved. They give you free regular fry for completing the survey, which is their worst menu item.
With Pluckers just down the street from this location, you would think this location would be on point but it’s not. I’ll be going to another location next time I want wing-stop.
Atmosphere: 4
Food: 4
Service: 1
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