We ordered a family meal with sides. My whole family got sick. Coleslaw tasted rotten. Chicken wasn't fresh. Mac and cheese was very watery. I do not recommend this location. Worst experience.
Atmosphere: 1
Food: 1
Service: 1
Arianna Gonzales
Service is great, just like the food! 🍗
Atmosphere: 5
Food: 5
Service: 5
Sarah Dzuris
This is our go-to spot for fried chicken in a pinch, and yall knocked it out of the park today. It was super busy, which is normal for 7pm, but I could see the drive through workers busting serious booty to help everyone out. Mario especially took an extra step in being quick, personable, friendly, and just made us smile. I hope he's there everything I come back (: please make sure he's paid a living wage, he deserves it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Okra
Stephanie Hall
Always great taste, fast friendly service. 3/12/25 young lady working. Tall thin long braids. Exceptional customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Jessie Verastegui
First time here and it was AMAZING. A worker named Mario took my order and was SUPER helpful and polite. When I come again, it will be because of how customer friendly the establishment is. Props to Mario.
Atmosphere: 5
Food: 5
Service: 5
Brooke H
Spent $67 in couldn't even get a cup of tap water to go with the order without being charged. You spend that much you should be able to get water for free. The entire place reeked of cleaner all of the floors were wet slipped walking out. Stuff was rude. Just ignored me while I stood there waiting to place the order.
Atmosphere: 1
Food: 2
Service: 1
breitner rojas
I was waiting for my food for more than 50 minutes, while everything looked quiet.
Terrence McLendon
The service was outstanding and the food is always delicious and well prepared!
Fries were old and hard. I usually love their fries. But this time they were not good.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Two Piece Chicken Combo, Tender Roll
Trinity Smith
Visited the location is San Marcos recently. Was greeting by multiple employees when entering the door. Adrianna was super helpful and patient up front with my order. She even made suggestions and asked if I wanted to add sauce to my order which I appreciate since I don’t know the menu very well. Very friendly and helpful. Will visit again when in town.
Atmosphere: 5
Food: 4
Service: 5
Tony
I recently visited the Bush's Chicken at San Marcos and had a terrible experience. While trying to secure the drinks in the car, a worker named Adrianna rudely rushed my mother for payment. My mother attempted to pay the $35.14 total with $50.25 when Adrianna yelled the total at her again while my mother tried to hand me the drinks. To make matters worse, Adrianna returned, informing us that she had entered the wrong amount into the register. She returned with $14.11, claiming she had given us the correct change of $15.11, but we only had $14.11. My mother and I were confused about how she arrived at that incorrect total. My mother counted out the money showing her we only had $14.11. She took our money and went back into Bush's. We assumed to get our correct change. Minutes go by and she comes back saying is there anything else we need. My mother told her we needed our correct change. My mother receives the money and she says the money is right there. My mother again tells her that there is Only $14 not, $15 like we need. Adrianna then shouts at my mother saying that that is her $15.11 in change. This incident greatly upset me as I do not tolerate my elderly mother being yelled at. I requested a manager to see why this girl could not count. The manager came out, and the first thing she said to my mother was, "We are too busy right now and I am not opening the register to count it to see if we actually gave you the incorrect change." This dismissive attitude from the manager was incredibly unprofessional and further exacerbated the situation. This upset my mother and me as we now know that this young girl was being told by her manager not to give us our correct change! To add insult to injury, the manager also remarked that it was just a dollar and that she gave us the dollar out of her pocket! No one asked for her to do that. We do not need her money. We just wanted our correct change back. That is all! I do not like the insinuation that my mother and I are some lowlifes who would fight over a dollar! I informed the manager that it was not about the dollar that we had a problem, it was that from the moment we drove up we were being treated very rudely, and now we were going to have to lose some of our money because some girl can't put in the right money amount. And the manager decides she is too busy and won't open the register to do a recount. We will no longer be taking our money to this establishment, and I recommend that no one else do either. This incident left a very negative impression on our dining experience. I would strongly advise management to address this issue and ensure that all employees are trained to provide respectful and patient service to customers, as well as accurately handle financial transactions. I also urge them to review their customer service policies and ensure they can handle customer concerns professionally and effectively.
This review reflects the seriousness of the situation and includes a call for further action.
Atmosphere: 1
Food: 1
Service: 1
Tammy Mayfield-Thayer
I specifically ordered chicken livers & approx. half of the order was chicken gizzards which I do not like.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Tender Roll, Cole Slaw
Kitana Riojas
Honestly love the food and great customer service from crystal and all the staff , never a dull moment when I see them . Very patient and talks greats with customers , all hard workers too . 10/10 love this place .
Always a deal of the day
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken
We ordered a family meal with sides.
My whole family got sick. Coleslaw tasted rotten. Chicken wasn't fresh. Mac and cheese was very watery.
I do not recommend this location. Worst experience.
Atmosphere: 1
Food: 1
Service: 1
Service is great, just like the food! 🍗
Atmosphere: 5
Food: 5
Service: 5
This is our go-to spot for fried chicken in a pinch, and yall knocked it out of the park today. It was super busy, which is normal for 7pm, but I could see the drive through workers busting serious booty to help everyone out. Mario especially took an extra step in being quick, personable, friendly, and just made us smile. I hope he's there everything I come back (: please make sure he's paid a living wage, he deserves it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Okra
Always great taste, fast friendly service.
3/12/25 young lady working. Tall thin long braids. Exceptional customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
First time here and it was AMAZING. A worker named Mario took my order and was SUPER helpful and polite. When I come again, it will be because of how customer friendly the establishment is. Props to Mario.
Atmosphere: 5
Food: 5
Service: 5
Spent $67 in couldn't even get a cup of tap water to go with the order without being charged. You spend that much you should be able to get water for free. The entire place reeked of cleaner all of the floors were wet slipped walking out. Stuff was rude. Just ignored me while I stood there waiting to place the order.
Atmosphere: 1
Food: 2
Service: 1
I was waiting for my food for more than 50 minutes, while everything looked quiet.
The service was outstanding and the food is always delicious and well prepared!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
It's fried chicken! Come on!
Restaurantji Recommends
Fries were old and hard. I usually love their fries. But this time they were not good.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Two Piece Chicken Combo, Tender Roll
Visited the location is San Marcos recently. Was greeting by multiple employees when entering the door. Adrianna was super helpful and patient up front with my order. She even made suggestions and asked if I wanted to add sauce to my order which I appreciate since I don’t know the menu very well. Very friendly and helpful. Will visit again when in town.
Atmosphere: 5
Food: 4
Service: 5
I recently visited the Bush's Chicken at San Marcos and had a terrible experience. While trying to secure the drinks in the car, a worker named Adrianna rudely rushed my mother for payment. My mother attempted to pay the $35.14 total with $50.25 when Adrianna yelled the total at her again while my mother tried to hand me the drinks.
To make matters worse, Adrianna returned, informing us that she had entered the wrong amount into the register. She returned with $14.11, claiming she had given us the correct change of $15.11, but we only had $14.11. My mother and I were confused about how she arrived at that incorrect total. My mother counted out the money showing her we only had $14.11. She took our money and went back into Bush's. We assumed to get our correct change. Minutes go by and she comes back saying is there anything else we need. My mother told her we needed our correct change. My mother receives the money and she says the money is right there. My mother again tells her that there is Only $14 not, $15 like we need. Adrianna then shouts at my mother saying that that is her $15.11 in change. This incident greatly upset me as I do not tolerate my elderly mother being yelled at. I requested a manager to see why this girl could not count.
The manager came out, and the first thing she said to my mother was, "We are too busy right now and I am not opening the register to count it to see if we actually gave you the incorrect change." This dismissive attitude from the manager was incredibly unprofessional and further exacerbated the situation. This upset my mother and me as we now know that this young girl was being told by her manager not to give us our correct change!
To add insult to injury, the manager also remarked that it was just a dollar and that she gave us the dollar out of her pocket! No one asked for her to do that. We do not need her money. We just wanted our correct change back. That is all! I do not like the insinuation that my mother and I are some lowlifes who would fight over a dollar! I informed the manager that it was not about the dollar that we had a problem, it was that from the moment we drove up we were being treated very rudely, and now we were going to have to lose some of our money because some girl can't put in the right money amount. And the manager decides she is too busy and won't open the register to do a recount.
We will no longer be taking our money to this establishment, and I recommend that no one else do either. This incident left a very negative impression on our dining experience. I would strongly advise management to address this issue and ensure that all employees are trained to provide respectful and patient service to customers, as well as accurately handle financial transactions. I also urge them to review their customer service policies and ensure they can handle customer concerns professionally and effectively.
This review reflects the seriousness of the situation and includes a call for further action.
Atmosphere: 1
Food: 1
Service: 1
I specifically ordered chicken livers & approx. half of the order was chicken gizzards which I do not like.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Tender Roll, Cole Slaw
Honestly love the food and great customer service from crystal and all the staff , never a dull moment when I see them . Very patient and talks greats with customers , all hard workers too . 10/10 love this place .
Atmosphere: 5
Food: 5
Service: 5
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