It would have been great but we walked in an waited while some young male employee kept talking loudly and did not seem to be working just talking. Another employee came out if the kitchen area and got our order. The entire time the loud mouth just kept talking and cussing. I had two of my kids with me and had to restrain myself from talking to him. We moved as far as we could from the counter area and ate our ice cream treats and could still hear the loudmouth. I glad I dont live near that store.
Atmosphere: 2
Food: 4
Service: 1
Victoria Walker
If Dairy Queen wanted to open a comedy show instead of an ice cream shop, this San Marcos location nailed the audition. The girl at the drive-thru looked like she had just rolled out of a drug recovered nap she didn’t finish barely able to mumble words, barely able to hand anything out the window, everything in slow motion like a bad TikTok filter. Our Blizzards? Melted ice cream soup with zero sign of the “extra chocolate, pecans, or cookie dough” we paid for. They couldn’t even manage the signature upside-down test probably because the cup would’ve spilled everywhere.
When I spoke to the manager, instead of fixing the problem, she chose to argue. Her big solution? Hold up a spoon to demonstrate how “small the scoops are.” Translation: “we didn’t give you any, but here’s a prop.” That’s not customer service that’s laziness dressed up as policy. If that’s the level of leadership here, then maybe management training should start with a reminder that customers don’t come for excuses, they come for ice cream.
This DQ used to be a solid stop. Now it’s just a lesson in how to run a business into the ground: unprofessional staff, melted product, and management with more excuses than solutions. Save yourself the disappointment this location clearly doesn’t care anymore.
If I wanted melted ice cream and an argument, I would’ve stayed home and opened my freezer. But instead I will never get this time back, and WILL NEVER GO TO THIS LOCATION AGAIN. If you’re reading this neither should you…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Ice Cream
Tom Villarreal
I order 2 #1's and they brought the food out to me in record time. I knew something wasn't right. Sure enough, the patty was cold and the cheese wasn't even close to being melted. I ask the cashier if they make the burgers fresh and she stated that they make a bunch of patties when they open. Unbelievable!! Never coming here again.
Atmosphere: 4
Food: 1
Service: 4
Cary Ratliff
Serving old hamburger and fries at the drive thru
Atmosphere: 2
Food: 1
Service: 2
Robert Logan
I used to love coming here but the service is horrendous. First I waited in the lobby for 15 min before someone finally came out to help me and she was rude. Then the next few times (including just now) I used the drive through and the wait was even longer. I just ordered a single shake and had two cars in front of me. 20 mins down the drain. Used to be a TX staple but now I'm just going to go elsewhere. Just down the road you can get a much better burger for a fraction of the wait. Get your act together DQ.
Atmosphere: 3
Food: 4
Service: 1
Hannah Hunter
I have literally been in the drive through for 30 min. I don’t know what their deal is but this is the slowest service from a fast food restaurant I have seen in awhile.
Service: 1
Joanne Hernandez
I don’t know why the drive thru line is loooong! I came inside instead to order two small blizzards and there was enough staff but everyone was playing around and moving super slow! And my two blizzards were sitting on the counter just waiting for someone to give it to me. And they were already melting!
Atmosphere: 3
Food: 5
Service: 1
Mary Jane Rodriguez
Kaprice Rogers kept my debit card went through drive tru and thought my card was given back with my receipt and food bags she kept it , when i called to get it back it was in her back pocket , she gave me hers when i picked up mine , think she wanted keep mine for making purchases
Ruth Wittenburg
Dear owner. You have been getting bad reviews for months. Here's another. Came in and ordered a hot fudge and a blizzard. Half an hour later we are still waiting and the place is not busy. You need new help!
Atmosphere: 3
Food: 2
Service: 1
John Black
30 minutes plus for a hamburger. 3 people inside. One guy waited 20 minutes for an ice cream cone. 4 groups of people have walked out discussed. Horrible place
Wow terrible service!!! I literally just called and the guy who answered goes “yeah” I had no idea where I was calling. I mean I did, but I thought I was calling the wrong place. I asked for a manager and he’s like yeah I’m one that’s crazy that you have somebody like that as a manager didn’t care about my concerns or the service I got.
Service: 1
Paul Wruck
CJ was great! He greeted us when we came in, provided amazing customer service at the counter, and had a great attitude. Thank you CJ!
Atmosphere: 5
Food: 5
Service: 5
ellen m.
Just went in for ice cream. Young man at the counter gave me some good suggestions and had very good blizzards
Atmosphere: 5
Food: 5
Service: 5
Mike Gardner
DQ always has great ice-cream. This place was hopping! Weekend, hot, but the crew was on top of it.
Atmosphere: 4
Food: 4
Service: 5
Joyce Dominguez
The seats are a little torn up. But the service is very fast the staff was friendly and attentive.
It would have been great but we walked in an waited while some young male employee kept talking loudly and did not seem to be working just talking. Another employee came out if the kitchen area and got our order. The entire time the loud mouth just kept talking and cussing. I had two of my kids with me and had to restrain myself from talking to him. We moved as far as we could from the counter area and ate our ice cream treats and could still hear the loudmouth. I glad I dont live near that store.
Atmosphere: 2
Food: 4
Service: 1
If Dairy Queen wanted to open a comedy show instead of an ice cream shop, this San Marcos location nailed the audition. The girl at the drive-thru looked like she had just rolled out of a drug recovered nap she didn’t finish barely able to mumble words, barely able to hand anything out the window, everything in slow motion like a bad TikTok filter. Our Blizzards? Melted ice cream soup with zero sign of the “extra chocolate, pecans, or cookie dough” we paid for. They couldn’t even manage the signature upside-down test probably because the cup would’ve spilled everywhere.
When I spoke to the manager, instead of fixing the problem, she chose to argue. Her big solution? Hold up a spoon to demonstrate how “small the scoops are.” Translation: “we didn’t give you any, but here’s a prop.” That’s not customer service that’s laziness dressed up as policy. If that’s the level of leadership here, then maybe management training should start with a reminder that customers don’t come for excuses, they come for ice cream.
This DQ used to be a solid stop. Now it’s just a lesson in how to run a business into the ground: unprofessional staff, melted product, and management with more excuses than solutions. Save yourself the disappointment this location clearly doesn’t care anymore.
If I wanted melted ice cream and an argument, I would’ve stayed home and opened my freezer. But instead I will never get this time back, and WILL NEVER GO TO THIS LOCATION AGAIN. If you’re reading this neither should you…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Ice Cream
I order 2 #1's and they brought the food out to me in record time. I knew something wasn't right. Sure enough, the patty was cold and the cheese wasn't even close to being melted. I ask the cashier if they make the burgers fresh and she stated that they make a bunch of patties when they open. Unbelievable!! Never coming here again.
Atmosphere: 4
Food: 1
Service: 4
Serving old hamburger and fries at the drive thru
Atmosphere: 2
Food: 1
Service: 2
I used to love coming here but the service is horrendous. First I waited in the lobby for 15 min before someone finally came out to help me and she was rude. Then the next few times (including just now) I used the drive through and the wait was even longer. I just ordered a single shake and had two cars in front of me. 20 mins down the drain. Used to be a TX staple but now I'm just going to go elsewhere. Just down the road you can get a much better burger for a fraction of the wait. Get your act together DQ.
Atmosphere: 3
Food: 4
Service: 1
I have literally been in the drive through for 30 min. I don’t know what their deal is but this is the slowest service from a fast food restaurant I have seen in awhile.
Service: 1
I don’t know why the drive thru line is loooong! I came inside instead to order two small blizzards and there was enough staff but everyone was playing around and moving super slow! And my two blizzards were sitting on the counter just waiting for someone to give it to me. And they were already melting!
Atmosphere: 3
Food: 5
Service: 1
Kaprice Rogers kept my debit card went through drive tru and thought my card was given back with my receipt and food bags she kept it , when i called to get it back it was in her back pocket , she gave me hers when i picked up mine , think she wanted keep mine for making purchases
Dear owner. You have been getting bad reviews for months. Here's another. Came in and ordered a hot fudge and a blizzard. Half an hour later we are still waiting and the place is not busy. You need new help!
Atmosphere: 3
Food: 2
Service: 1
30 minutes plus for a hamburger. 3 people inside. One guy waited 20 minutes for an ice cream cone. 4 groups of people have walked out discussed. Horrible place
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Wow terrible service!!! I literally just called and the guy who answered goes “yeah” I had no idea where I was calling. I mean I did, but I thought I was calling the wrong place. I asked for a manager and he’s like yeah I’m one that’s crazy that you have somebody like that as a manager didn’t care about my concerns or the service I got.
Service: 1
CJ was great! He greeted us when we came in, provided amazing customer service at the counter, and had a great attitude. Thank you CJ!
Atmosphere: 5
Food: 5
Service: 5
Just went in for ice cream. Young man at the counter gave me some good suggestions and had very good blizzards
Atmosphere: 5
Food: 5
Service: 5
DQ always has great ice-cream. This place was hopping! Weekend, hot, but the crew was on top of it.
Atmosphere: 4
Food: 4
Service: 5
The seats are a little torn up. But the service is very fast the staff was friendly and attentive.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger, Steak Fingers, Banana Split
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