The place is good but I walked a long way to get here today and it was closed at 1230pm even though it said it was open until 5. It’s so easy to update store hours. Very frustrating
Ashley Bolibol
The customer service here is extremely disappointing. I originally ordered a plain bagel and politely asked if I could exchange it for another flavor. The employee told me it wasn’t possible to exchange or refund it—which I could accept if it had been handled respectfully.
However, before even getting that answer, I stood at the counter for about two minutes while the older lady at the front completely ignored me. She was prepping items directly in front of me, clearly saw I was waiting, yet avoided eye contact. When she finally walked past, I said “excuse me,” and instead of acknowledging me properly, she looked away and bluntly replied, “Yes, ma’am?”
After that, I sat down to wait for the rest of my order, which included fruit. My receipt shows I ordered at 8:40am. I patiently waited 35–40 minutes, understanding mornings can be busy, but I noticed there was still no fruit on the cold shelf. When I asked about it, the same lady told me, “We’re out, I’ll refund your order for the fruit.”
My concern is this: why wasn’t I told immediately when I placed my order that the fruit was unavailable? Why is it still an option on the menu if it isn’t being served? It feels like I would have walked away with no explanation if I hadn’t followed up. I am still waiting for my refund
Atmosphere: 1
Food: 3
Service: 1
podbaydor
Wanted to eat there on the weekend. They exist only for corporations
Miller barston
Takes over one hour to get food ….
Atmosphere: 1
Food: 2
Service: 1
Nathan S
Good place for a bite
Atmosphere: 5
Food: 5
Service: 5
mia orellana
i love it it was so good i recommend the farmhouse
Atmosphere: 5
Food: 5
Service: 5
Natalia Iturralde
Awful
Atmosphere: 1
Food: 4
Service: 1
John McGowan
Finally a bagel shop in Kyle, TX. Fast service and a huge selection. Get the app and order for pickup.
RAVENLOFT DARKLORD
This is located on the Southwest Texas campus unavailable to all but faculty and students. I have no idea why they wouldn't be in an area everyone could enjoy. I thought the Einstein Brothers would have been a little smarter.
The place is good but I walked a long way to get here today and it was closed at 1230pm even though it said it was open until 5. It’s so easy to update store hours. Very frustrating
The customer service here is extremely disappointing. I originally ordered a plain bagel and politely asked if I could exchange it for another flavor. The employee told me it wasn’t possible to exchange or refund it—which I could accept if it had been handled respectfully.
However, before even getting that answer, I stood at the counter for about two minutes while the older lady at the front completely ignored me. She was prepping items directly in front of me, clearly saw I was waiting, yet avoided eye contact. When she finally walked past, I said “excuse me,” and instead of acknowledging me properly, she looked away and bluntly replied, “Yes, ma’am?”
After that, I sat down to wait for the rest of my order, which included fruit. My receipt shows I ordered at 8:40am. I patiently waited 35–40 minutes, understanding mornings can be busy, but I noticed there was still no fruit on the cold shelf. When I asked about it, the same lady told me, “We’re out, I’ll refund your order for the fruit.”
My concern is this: why wasn’t I told immediately when I placed my order that the fruit was unavailable? Why is it still an option on the menu if it isn’t being served? It feels like I would have walked away with no explanation if I hadn’t followed up. I am still waiting for my refund
Atmosphere: 1
Food: 3
Service: 1
Wanted to eat there on the weekend. They exist only for corporations
Takes over one hour to get food ….
Atmosphere: 1
Food: 2
Service: 1
Good place for a bite
Atmosphere: 5
Food: 5
Service: 5
i love it it was so good i recommend the farmhouse
Atmosphere: 5
Food: 5
Service: 5
Awful
Atmosphere: 1
Food: 4
Service: 1
Finally a bagel shop in Kyle, TX. Fast service and a huge selection. Get the app and order for pickup.
This is located on the Southwest Texas campus unavailable to all but faculty and students. I have no idea why they wouldn't be in an area everyone could enjoy. I thought the Einstein Brothers would have been a little smarter.
It's probably going to be great...once it opens.
Restaurantji Recommends
they will usually have the bagel you want and the food gets out to you quickly
Great bagels. Very popular.
Recommend the veggie melt!!!!!
Great bagels. Very popular.
Loved it
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