Jason was awesome love he picked our town to go to college and sandwich was amazing great customer service Will be back again
Atmosphere: 5
Food: 5
Service: 5
Yelizaveta Kalinina
Annoying bell each time everyone comes. On top of that, I had to wait for my sandwich for 15 minutes while there were only 3 people in front of me. That's because the new employees who don't know anything. Where's cheese, where's what ...
And the app locked me out of no reason so I had to go order in person. Crumbs on the floor near the legs of the tables and chairs.
They had some work going on with the drink fountain and had all the tools on one of the tables and so the fountain wasn't really accesible. I guess no one cares about the customers at this exact restaurant. Or Subway in the U.S. is crap.
Atmosphere: 1
Food: 2
Murphy
I asked for extra of the veggies I had, and my sandwich was as thin as my wrist :(
Came back today, the man who was working tonight was super rude and short with us. Super unprofessional. We asked how his day was and he just ignored us, and sighed whenever we asked for stuff on our sandwich. I also found a hair in my sandwich.
Atmosphere: 1
Service: 1
Edith Gutierrez
I received poor service from the store manager Sierra this is very unacceptable when I called to complain about my experience the outcome was worse over the phone.
What is going on with this Subway location?
Atmosphere: 1
Food: 1
Service: 1
Mark T.
Best Subway in San Marcos!! Great staff and food and it's always clean.
Atmosphere: 5
Food: 5
Service: 5
brea' rauhl
I do not wish to get anyone in trouble and I am not bashing the young man. However, I came to the establishment and left without even ordering; the gentleman making the sandwiches had very cool style but unfortunately his bracelets were dangling into the sandwiches numerous times. As someone who works in the food industry and practices food safety this is a red flag. Everything else is great and the guy genuinely looks cool however I think dangling jewelry INTO public food is unsanitary.
Atmosphere: 3
Food: 5
Service: 3
Victor Santaolaya Martinez
Came in and told the employee, didn’t get her name but she was a white older woman, that I needed 4 sandwiches… she looked at me ugly and said what kind of sandwiches do you want… I repeated the bread that I asked her for and she just rolled her eyes. Decided not to order anymore. Sam, other employee, a younger girl who was working, was absolutely amazing, she made the rest of my families sandwiches and apologized for her orher coworkers behavior.
Atmosphere: 1
Food: 1
Service: 1
Moon
I hadn't dined here but the guy who brought a ice glove for my mother who fell outside not too far at the uptown cheapskate place, hes a wonderful guy for providing the ice it may not have been much but i appreciated it more than anything! Nice guy!
Service: 5
Lailah
RUDE white lady who claimed she was the “manager” (Ciera) saying we couldn’t use the restroom unless we were gonna purchase something , we were still deciding. She said she doesn’t need us messing up the restroom. And was saying a lot of stuff under her breath.
Micheal Garcia
Saw lady being horrendously rude to other customers, didn't catch the name but she did tell them she was the manager. Quickly left that was horrible customer service!
this location is ALWAYS busy super busy and they are always busting butt to stay ahead typically with only two people to a shift begging the managers to let them have a third person at least these guys are working HARD
Atmosphere: 5
Food: 5
Service: 5
Seth Vydrzal
yeah no they ignore u if u mobile order. sat inside for an hour while they made like 10 other orders. just go to other san mo location
Atmosphere: 1
Food: 1
Service: 1
Jaycee Varela
I come often and they are out of things! Today my family came is and asked for the meal of the day. They didnt have enough chicken. We asked for a substitute but they said that management (ciara) doesn’t allow them to give substitutions. I thinks its ridiculous! We asked for other things(several things) and they were out of those items as well. Don’t advertise on tv about certain products if your store doesn’t have them(or the manager doesn’t order them) Personally the staff was GREAT but this company needs to hire a new manager ASAP! Its not the staffs fault for trying to please customers! Get rid of ciara now! The music was good 👍
Atmosphere: 4
Food: 5
Service: 5
Miss Sailor
We went around 7 so two hours before close and all they had to offer was turkey and ham and their vegetables were frozen to the side of the bins.
Atmosphere: 1
Food: 1
Service: 1
jaden cooks
I placed an online order at 3:15. My food was expected to be ready by 3:40, I showed up at 3:50 only to be told by the manager working that he had not started any online orders. I did not get my food until 4:15, after the manager stormed out the building and two nice guys made my food. The manager was very rude and had no urgency to complete any of the orders for the other customers who were also waiting in the lobby for their online orders. Multiple families were complaining about being in the store for an extended amount of time waiting for their food.
Jason was awesome love he picked our town to go to college and sandwich was amazing great customer service Will be back again
Atmosphere: 5
Food: 5
Service: 5
Annoying bell each time everyone comes. On top of that, I had to wait for my sandwich for 15 minutes while there were only 3 people in front of me. That's because the new employees who don't know anything. Where's cheese, where's what ...
And the app locked me out of no reason so I had to go order in person. Crumbs on the floor near the legs of the tables and chairs.
They had some work going on with the drink fountain and had all the tools on one of the tables and so the fountain wasn't really accesible. I guess no one cares about the customers at this exact restaurant. Or Subway in the U.S. is crap.
Atmosphere: 1
Food: 2
I asked for extra of the veggies I had, and my sandwich was as thin as my wrist :(
Came back today, the man who was working tonight was super rude and short with us. Super unprofessional. We asked how his day was and he just ignored us, and sighed whenever we asked for stuff on our sandwich. I also found a hair in my sandwich.
Atmosphere: 1
Service: 1
I received poor service from the store manager Sierra this is very unacceptable when I called to complain about my experience the outcome was worse over the phone.
What is going on with this Subway location?
Atmosphere: 1
Food: 1
Service: 1
Best Subway in San Marcos!! Great staff and food and it's always clean.
Atmosphere: 5
Food: 5
Service: 5
I do not wish to get anyone in trouble and I am not bashing the young man. However, I came to the establishment and left without even ordering; the gentleman making the sandwiches had very cool style but unfortunately his bracelets were dangling into the sandwiches numerous times. As someone who works in the food industry and practices food safety this is a red flag. Everything else is great and the guy genuinely looks cool however I think dangling jewelry INTO public food is unsanitary.
Atmosphere: 3
Food: 5
Service: 3
Came in and told the employee, didn’t get her name but she was a white older woman, that I needed 4 sandwiches… she looked at me ugly and said what kind of sandwiches do you want… I repeated the bread that I asked her for and she just rolled her eyes. Decided not to order anymore. Sam, other employee, a younger girl who was working, was absolutely amazing, she made the rest of my families sandwiches and apologized for her orher coworkers behavior.
Atmosphere: 1
Food: 1
Service: 1
I hadn't dined here but the guy who brought a ice glove for my mother who fell outside not too far at the uptown cheapskate place, hes a wonderful guy for providing the ice it may not have been much but i appreciated it more than anything! Nice guy!
Service: 5
RUDE white lady who claimed she was the “manager” (Ciera) saying we couldn’t use the restroom unless we were gonna purchase something , we were still deciding. She said she doesn’t need us messing up the restroom. And was saying a lot of stuff under her breath.
Saw lady being horrendously rude to other customers, didn't catch the name but she did tell them she was the manager. Quickly left that was horrible customer service!
Atmosphere: 1
Service: 1
Restaurantji Recommends
this location is ALWAYS busy super busy and they are always busting butt to stay ahead typically with only two people to a shift begging the managers to let them have a third person at least these guys are working HARD
Atmosphere: 5
Food: 5
Service: 5
yeah no they ignore u if u mobile order. sat inside for an hour while they made like 10 other orders. just go to other san mo location
Atmosphere: 1
Food: 1
Service: 1
I come often and they are out of things! Today my family came is and asked for the meal of the day. They didnt have enough chicken. We asked for a substitute but they said that management (ciara) doesn’t allow them to give substitutions. I thinks its ridiculous! We asked for other things(several things) and they were out of those items as well. Don’t advertise on tv about certain products if your store doesn’t have them(or the manager doesn’t order them) Personally the staff was GREAT but this company needs to hire a new manager ASAP! Its not the staffs fault for trying to please customers! Get rid of ciara now! The music was good 👍
Atmosphere: 4
Food: 5
Service: 5
We went around 7 so two hours before close and all they had to offer was turkey and ham and their vegetables were frozen to the side of the bins.
Atmosphere: 1
Food: 1
Service: 1
I placed an online order at 3:15. My food was expected to be ready by 3:40, I showed up at 3:50 only to be told by the manager working that he had not started any online orders. I did not get my food until 4:15, after the manager stormed out the building and two nice guys made my food. The manager was very rude and had no urgency to complete any of the orders for the other customers who were also waiting in the lobby for their online orders. Multiple families were complaining about being in the store for an extended amount of time waiting for their food.
Atmosphere: 1
Food: 3
Service: 1
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