My friends and I went for the KTSW event tonight. Each time we went to the bar we were blatantly ignored by the two bartenders on duty. We were never rude or obnoxious, we were actively tipping, etc. they made eye contact with us and then walked away multiple times. Ordering for our group took more than 10 minutes because of them ignoring us. (We were some of the only people standing at the bar). When we finally flagged them down, they rolled their eyes and had attitudes with us. It was frustrating because all of us had been polite and had been tipping as I said before.
All in all, some of the worst service I’ve ever received.
Service: 1
Silas Alexander
Genuinely had a really good time here! Live music was nice and the crowd was really cool. My only complaint is I had my service dog with me- and no not just an emotional support animal, a trained service dog to assist with my disability. Since it was loud punk music playing we had already planned to sit on the patio hence why I didn’t correct the door man and didn’t wanna make it a big deal(plus it would’ve been hard for him to hear me over the music anyway), but I went out of my way to tell the doorman “Just so you know, he’s a service animal” and he had a vest clearly marked as such, I was letting him know in case we had to go into the bar to use the bathroom or anything. In response he said “Okay, but all dogs have to stay on the patio”. He wasn’t rude, it was just clear to me he wasn’t educated on the fact service dogs are by law considered medical equipment and have public access rights, including inside bars or food establishments so long as they are not behind the bar or in the kitchen.
Again not at all unhappy! And like I said we were planning on sitting outside anyway, but I felt as if I couldn’t go in and use the bathroom or anything in fear of being asked to leave. He was just doing his job and didn’t know, maybe the bar has had experiences before with fake service dogs and thats why he said that, but it would be nice if maybe the staff had a brief meeting educating on service dog public access, ADA laws, and etiquette :) overall the place had a very nice vibe and we had a good time!
Atmosphere: 5
Service: 4
Lajuan Harris
Love this place Maddie ava hangs out here very fun and cold beer live music by Maddie Ave and the deadnames
Atmosphere: 5
Food: 5
Service: 5
Miguel Alvarado
Great Atmosphere, great music and most of all great staff! Very kind, and fast to pour another drink! 5/5! oh and pool tables plus darts! cant beat this place!
Atmosphere: 5
Food: 5
Service: 5
Richard Forrest
Cool place for karaoke
Atmosphere: 4
Food: 4
Service: 5
SR Anon
My friend and I have been coming here for the last couple years and at first I liked the vibe and the service was okay at best. We have gone the last 2 Saturdays and both time were ignored by the male bar tender both times (Aaron I think is his name). When we FINALLY did get served the drinks were by far the worst drinks I've ever had. Tequila sunrise was just sugar in a cup and then we tried the long island iced tea from a different bar tender and it was even more sugary. They clearly don't know how to make drinks. It's consistently gone downhill over the last several months and we decided to just not go here anymore. It's sad but I'm not going to wait 20 minutes for a horribly made drink anymore. And no they weren't busy either time. We are in our 30s so we don't go out late.
Also... they will severely over charge at random times. Most of the time I pay about $5 for a domestic beer and the last time I got just ONE budlight I was told it was $10. I immediately went to another bar. I've seen other people have this issue so BEWARE they DO try to scam on prices.
They really need to do hospitality training on their bartenders.
Atmosphere: 2
Food: 2
Service: 1
Abbie R
Megan kicked out our friends because they were gay and showing affection :((( really sad when the only female working doesn’t even support wlw. And didn’t even say anything to them herself… she told the door guy to do it and then went and hid in the back. Really disappointing experience. It’s 2024
Service: 1
The Sanctuary
Like most other subpar clubs and bars who hold themselves out to be "exclusive" or where no one listens to what you're playing (this place falling in the latter category), the delight on their faces from unclear and arbitrary policies with one person going on a power trip and then actively refusing artists at the last minute is disturbingly visible. Making up rules on the spot and enjoying saying no because I mean, what else power does one have as a sad manager of a college town bar on a Tuesday night.
No wonder most of these establishments get nowhere. You're in a college town with no crowd. Get over your smug selves.
Saddie Anon
My friend and I have been coming here for the last couple years and at first I liked the vibe and the service was okay at best. We have gone the last 2 Saturdays and both time were ignored by the male bar tender both times (Aaron I think is his name). When we FINALLY did get served the drinks were by far the worst drinks I've ever had. Tequila sunrise was just sugar in a cup and then we tried the long island iced tea from a different bar tender and it was even more sugary. They clearly don't know how to make drinks. It's consistently gone downhill over the last several months and we decided to just not go here anymore. It's sad but I'm not going to wait 20 minutes for a horribly made drink anymore. And no they weren't busy either time. We are in our 30s so we don't go out late.Also... they will severely over charge at random times. Most of the time I pay about $5 for a domestic beer and the last time I got just ONE budlight I was told it was $10. I immediately went to another bar. I've seen other people have this issue so BEWARE they DO try to scam on prices.They really need to do hospitality training on their bartenders.
Bar is the "it" seen for live music, gotta check out their A list bartenders. Especially Carlos
Jeremy Evans
Most smiles for your buck, open Patio is a great spot
Ryan Loerch
My band played here, and they didn't pay us. I wouldn't have come all the way from Georgetown for a free gig. We were lied to. If you are a musician, avoid "The Porch" like the plague. They will play you like they played me. Austin is a much better city anyway. See you in hell.
Atmosphere: 1
Food: 1
Service: 1
Leech Rain
My band played here, and they didn't pay us. I wouldn't have come all the way from Georgetown for a free gig. We were lied to. If you are a musician, avoid "The Porch" like the plague. They will play you like they played me. Austin is a much better city anyway. See you in hell.
Bartender was great!! Cute as well!!
Atmosphere: 5
Service: 5
My friends and I went for the KTSW event tonight. Each time we went to the bar we were blatantly ignored by the two bartenders on duty. We were never rude or obnoxious, we were actively tipping, etc. they made eye contact with us and then walked away multiple times. Ordering for our group took more than 10 minutes because of them ignoring us. (We were some of the only people standing at the bar). When we finally flagged them down, they rolled their eyes and had attitudes with us. It was frustrating because all of us had been polite and had been tipping as I said before.
All in all, some of the worst service I’ve ever received.
Service: 1
Genuinely had a really good time here! Live music was nice and the crowd was really cool. My only complaint is I had my service dog with me- and no not just an emotional support animal, a trained service dog to assist with my disability. Since it was loud punk music playing we had already planned to sit on the patio hence why I didn’t correct the door man and didn’t wanna make it a big deal(plus it would’ve been hard for him to hear me over the music anyway), but I went out of my way to tell the doorman “Just so you know, he’s a service animal” and he had a vest clearly marked as such, I was letting him know in case we had to go into the bar to use the bathroom or anything. In response he said “Okay, but all dogs have to stay on the patio”. He wasn’t rude, it was just clear to me he wasn’t educated on the fact service dogs are by law considered medical equipment and have public access rights, including inside bars or food establishments so long as they are not behind the bar or in the kitchen.
Again not at all unhappy! And like I said we were planning on sitting outside anyway, but I felt as if I couldn’t go in and use the bathroom or anything in fear of being asked to leave. He was just doing his job and didn’t know, maybe the bar has had experiences before with fake service dogs and thats why he said that, but it would be nice if maybe the staff had a brief meeting educating on service dog public access, ADA laws, and etiquette :) overall the place had a very nice vibe and we had a good time!
Atmosphere: 5
Service: 4
Love this place Maddie ava hangs out here very fun and cold beer live music by Maddie Ave and the deadnames
Atmosphere: 5
Food: 5
Service: 5
Great Atmosphere, great music and most of all great staff! Very kind, and fast to pour another drink! 5/5! oh and pool tables plus darts! cant beat this place!
Atmosphere: 5
Food: 5
Service: 5
Cool place for karaoke
Atmosphere: 4
Food: 4
Service: 5
My friend and I have been coming here for the last couple years and at first I liked the vibe and the service was okay at best. We have gone the last 2 Saturdays and both time were ignored by the male bar tender both times (Aaron I think is his name). When we FINALLY did get served the drinks were by far the worst drinks I've ever had. Tequila sunrise was just sugar in a cup and then we tried the long island iced tea from a different bar tender and it was even more sugary. They clearly don't know how to make drinks. It's consistently gone downhill over the last several months and we decided to just not go here anymore. It's sad but I'm not going to wait 20 minutes for a horribly made drink anymore. And no they weren't busy either time. We are in our 30s so we don't go out late.
Also... they will severely over charge at random times. Most of the time I pay about $5 for a domestic beer and the last time I got just ONE budlight I was told it was $10. I immediately went to another bar. I've seen other people have this issue so BEWARE they DO try to scam on prices.
They really need to do hospitality training on their bartenders.
Atmosphere: 2
Food: 2
Service: 1
Megan kicked out our friends because they were gay and showing affection :((( really sad when the only female working doesn’t even support wlw. And didn’t even say anything to them herself… she told the door guy to do it and then went and hid in the back. Really disappointing experience. It’s 2024
Service: 1
Like most other subpar clubs and bars who hold themselves out to be "exclusive" or where no one listens to what you're playing (this place falling in the latter category), the delight on their faces from unclear and arbitrary policies with one person going on a power trip and then actively refusing artists at the last minute is disturbingly visible. Making up rules on the spot and enjoying saying no because I mean, what else power does one have as a sad manager of a college town bar on a Tuesday night.
No wonder most of these establishments get nowhere. You're in a college town with no crowd. Get over your smug selves.
My friend and I have been coming here for the last couple years and at first I liked the vibe and the service was okay at best. We have gone the last 2 Saturdays and both time were ignored by the male bar tender both times (Aaron I think is his name). When we FINALLY did get served the drinks were by far the worst drinks I've ever had. Tequila sunrise was just sugar in a cup and then we tried the long island iced tea from a different bar tender and it was even more sugary. They clearly don't know how to make drinks. It's consistently gone downhill over the last several months and we decided to just not go here anymore. It's sad but I'm not going to wait 20 minutes for a horribly made drink anymore. And no they weren't busy either time. We are in our 30s so we don't go out late.Also... they will severely over charge at random times. Most of the time I pay about $5 for a domestic beer and the last time I got just ONE budlight I was told it was $10. I immediately went to another bar. I've seen other people have this issue so BEWARE they DO try to scam on prices.They really need to do hospitality training on their bartenders.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Bar is the "it" seen for live music, gotta check out their A list bartenders. Especially Carlos
Most smiles for your buck, open Patio is a great spot
My band played here, and they didn't pay us. I wouldn't have come all the way from Georgetown for a free gig. We were lied to. If you are a musician, avoid "The Porch" like the plague. They will play you like they played me. Austin is a much better city anyway. See you in hell.
Atmosphere: 1
Food: 1
Service: 1
My band played here, and they didn't pay us. I wouldn't have come all the way from Georgetown for a free gig. We were lied to. If you are a musician, avoid "The Porch" like the plague. They will play you like they played me. Austin is a much better city anyway. See you in hell.
Atmosphere: 1
Food: 1
Service: 1
Favorite
Atmosphere: 5
Food: 5
Service: 5
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