I picked up my online order, went to the car, and checked it to ensure it was correct. The fries were COLD! Then I rechecked the chicken COLD! The container wasn’t even warm to the touch.
Atmosphere: 1
Food: 1
Service: 1
Sir Thaddigren Dentiata
I have never waited less than a half hour at this location, even with ordering in advance online. An hour is closer to normal, even when it's empty
Atmosphere: 1
Food: 2
Service: 1
Saul Salazar
I spend over 300 a week between feeding my family and my employees but this place has gone completely down hill. Waited a hour when they said 15 min and when I get home 5 minutes down the road all the food was cold and soggy and wings and Cajun corn with little to no seasoning. Called and talked to manager Chelsea and agreed to remake the order and only got 1/3 of my order remade and said that’s the best they can do. Will definitely not recommend this location at all
Atmosphere: 1
Food: 1
Service: 1
Alyssa Zurita
Placed an online order 7/6 for delivery received an order that was not mine and all hot meaning my kids couldn’t eat it. Was told I could go in to get my order defeating the whole purpose of why I got delivery or get a refund. Told them I wanted a refund. I have yet to receive that refund after calling 3 times asking about it and receiving no resolution I had to dispute the charge with my bank. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Tommie Apollo
Lol thats a strip next to some boneless wings.
They've also sent us burnt product before. Wingstop is too expensive to be serving food like this.
Atmosphere: 1
Food: 1
Service: 1
Nora Hernandez
Literally waited over 35 minutes, and the restaurant was partially empty when we ordered... My husband asked how much longer it would be and the girl had all kinds of attitude and responded.. I just got here... Nobody asked her when she got in... We asked her to check on our order.. the absolute worst customer service...
Atmosphere: 1
Food: 2
Service: 1
Clorox Bleach
this is literally my first time writing a bad review. the lady at the cash register said they were still working on our food. mind u we arrived 15 minutes after the app said our food was ready to give them time to get it set up bc i get that saturdays are busy. we waited there for like 1 hr and 30 minutes (almost 2 hrs basically) and we kept asking if it was ready bc ppl who just walked in were getting our food before us. we ask again for the last time and she asked for the name that we alrdy gave her the first time we asked. TURNS OUT THE FOOD WAS READY THE WHOLE TIME. it was so cold and soggy at this point. yall need to step it up bc that was crazy work lmaoo. 🤣 never going back again.
Atmosphere: 1
Food: 2
Service: 1
why is Gamora?
Small, but good service
Atmosphere: 5
Food: 5
Service: 5
Cheryl M
Ordered delivery and they forgot part of my order BUT when I called the GM was super helpful and was very responsive.
Atmosphere: 4
Food: 4
Service: 5
Ilin Carrillo
Your order is never ready, even if you accept it and drive 15 minutes to the store, you still have to wait an extra 25 minutes. One of the worst places to pick up app orders in San Marcos. It's a guarantee.
Bad service, I placed an order and they gave me a time to pick it up and when I arrived at the place they told me that the wait was two and a half hours so I told them to cancel my order and give me a refund but the money never arrived in my account and I'm still waiting after a month
Queen Jred
The customer service was poor. The skinny black cashier didn't know anything about the menu... I waited for a refill for over 10mins
Atmosphere: 5
Food: 5
Service: 3
Monica Acosta
There was hair in my booodoo fries
Atmosphere: 5
Food: 1
Service: 3
Natilee Saxon
Last night we ordered $85 worth of food and a $10 delivery and a $10 tip for the driver. We received our food after an hour and a half of waiting. We payed for 2 large ranch’s which are $5 each and received 4 of the small ranch’s. When we called to ask if someone could bring us what we paired for she said they couldn’t send another driver out and could not refund a partial refund for only the ranches. We then tried to call again last night before they closed and were on hold for 30 minutes. Then went into the store and the manager was extremely rude and didn’t give any compensation or gave an apology. Wings without ranch is not good. The managers behavior was unacceptable. Go to the location by target and save yourself the time of getting the wrong order and rude service.
Atmosphere: 2
Food: 3
Service: 1
K. Patrice
Worst wing stop I’ve ever been to, completely unorganized. Food was supposed to be ready about 30min ago, still haven’t received it. Most ppl that came in and order after me(ordered online) have received their food and gone.
I picked up my online order, went to the car, and checked it to ensure it was correct. The fries were COLD! Then I rechecked the chicken COLD! The container wasn’t even warm to the touch.
Atmosphere: 1
Food: 1
Service: 1
I have never waited less than a half hour at this location, even with ordering in advance online. An hour is closer to normal, even when it's empty
Atmosphere: 1
Food: 2
Service: 1
I spend over 300 a week between feeding my family and my employees but this place has gone completely down hill. Waited a hour when they said 15 min and when I get home 5 minutes down the road all the food was cold and soggy and wings and Cajun corn with little to no seasoning. Called and talked to manager Chelsea and agreed to remake the order and only got 1/3 of my order remade and said that’s the best they can do. Will definitely not recommend this location at all
Atmosphere: 1
Food: 1
Service: 1
Placed an online order 7/6 for delivery received an order that was not mine and all hot meaning my kids couldn’t eat it. Was told I could go in to get my order defeating the whole purpose of why I got delivery or get a refund. Told them I wanted a refund. I have yet to receive that refund after calling 3 times asking about it and receiving no resolution I had to dispute the charge with my bank. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Lol thats a strip next to some boneless wings.
They've also sent us burnt product before. Wingstop is too expensive to be serving food like this.
Atmosphere: 1
Food: 1
Service: 1
Literally waited over 35 minutes, and the restaurant was partially empty when we ordered... My husband asked how much longer it would be and the girl had all kinds of attitude and responded.. I just got here... Nobody asked her when she got in... We asked her to check on our order.. the absolute worst customer service...
Atmosphere: 1
Food: 2
Service: 1
this is literally my first time writing a bad review. the lady at the cash register said they were still working on our food. mind u we arrived 15 minutes after the app said our food was ready to give them time to get it set up bc i get that saturdays are busy. we waited there for like 1 hr and 30 minutes (almost 2 hrs basically) and we kept asking if it was ready bc ppl who just walked in were getting our food before us. we ask again for the last time and she asked for the name that we alrdy gave her the first time we asked. TURNS OUT THE FOOD WAS READY THE WHOLE TIME. it was so cold and soggy at this point. yall need to step it up bc that was crazy work lmaoo. 🤣 never going back again.
Atmosphere: 1
Food: 2
Service: 1
Small, but good service
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery and they forgot part of my order BUT when I called the GM was super helpful and was very responsive.
Atmosphere: 4
Food: 4
Service: 5
Your order is never ready, even if you accept it and drive 15 minutes to the store, you still have to wait an extra 25 minutes. One of the worst places to pick up app orders in San Marcos. It's a guarantee.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Bad service, I placed an order and they gave me a time to pick it up and when I arrived at the place they told me that the wait was two and a half hours so I told them to cancel my order and give me a refund but the money never arrived in my account and I'm still waiting after a month
The customer service was poor. The skinny black cashier didn't know anything about the menu... I waited for a refill for over 10mins
Atmosphere: 5
Food: 5
Service: 3
There was hair in my booodoo fries
Atmosphere: 5
Food: 1
Service: 3
Last night we ordered $85 worth of food and a $10 delivery and a $10 tip for the driver. We received our food after an hour and a half of waiting. We payed for 2 large ranch’s which are $5 each and received 4 of the small ranch’s. When we called to ask if someone could bring us what we paired for she said they couldn’t send another driver out and could not refund a partial refund for only the ranches. We then tried to call again last night before they closed and were on hold for 30 minutes. Then went into the store and the manager was extremely rude and didn’t give any compensation or gave an apology. Wings without ranch is not good. The managers behavior was unacceptable. Go to the location by target and save yourself the time of getting the wrong order and rude service.
Atmosphere: 2
Food: 3
Service: 1
Worst wing stop I’ve ever been to, completely unorganized. Food was supposed to be ready about 30min ago, still haven’t received it. Most ppl that came in and order after me(ordered online) have received their food and gone.
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