Server pulled out a short piece of bread. I said that bread looks a little short. Can you just add an extra scoop of tuna to make up for it. He said I will have to charge you extra. In life it’s important to get what you pay for and my wife has been shorted on her sub before. That’s why I’m leaving this review.
Atmosphere: 2
Food: 3
Service: 1
Michael Miles
Ordered online came to pick up and the employees tell me they don't have my order after I waited for half an hour. Zero communication after, only to find out they had placed the ticket to the side and hadn't started the order after an hour of it being there. Will not be coming back to this terrible location.
Atmosphere: 1
Food: 3
Service: 1
GUY
Terrible customer service didn’t seem like they want to be here but the first guy he was ok at best but the second guy terrible plus had headphones in there ears
Atmosphere: 1
Service: 2
Chene Twitty
At our time of visit there was a solo worker. He acknowledged us, didn't fuss when my littles were indecisive in what they wanted. Let him know that the Pepsi was out and got it changed right before a crowd of people came in. He was awesome in our visit to this location for a 1st time.
Atmosphere: 4
Food: 4
Service: 5
Dave M
Super bad attitude from the employee working there. Seemed like he didn’t want to be there going through the motions, on his phone between orders. Haven’t been to a subway in years but received gift cards back in December we hadn’t used yet. Hard reminder today of why my family doesn’t eat here. Literally throwing the other gift cards in the trash.
Atmosphere: 1
Food: 3
Service: 1
DAlbert Esch
I ordered a Spicy Nacho SANDWICH. I got a footlong of just nachos. Tried calling, and got nothing.
Catherine and Gary were busting their asses and handling a surprise rush when my partner and I walked in. Our food was great and well handled! Not only that but both manager and sandwich artist were hard at work the entire time we were here, working in tandem to give the best service possible.
It's hard to find a reliable Subway (or fast food in general) these days and even though it's a bit of a drive, we will keep coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Cookies
Santosh Kadam
3 times wrong order packed! This is totally scrap !!
The service quality needs improvement as there have been instances of incorrect orders. It would be helpful if the staff ensured accuracy and professionalism in handling customer requests.
Photo is good but not service 🙈
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Rotisserie-Style Chicken
Mark Cabello
Audrey is very excellent and did a wonderful job on completing my order, I had 4 lrg orders and she did an exceptional job while answering phones and dealing with 3 other customers while waiting for Help. She needs to be recognized as a Super Employee. I've been to other locations where they could not compere to her level and they had help.... Great Job Audrey!
I ordered online for pickup and when I got there my order was not showing on the screen. (Already paid online) They suggested I order in person and pay again after showing them it went through … still waiting for my refund to come back will be going up there to get my money back .
Atmosphere: 1
Food: 1
Service: 1
Penny E Smith
I will never order online from Subway again. I was at work & I placed the order an hour in advance & gave a specific pickup time, I actually arrived 10 minutes early. They must have made it right when I ordered it because the roast beef sandwich was cold, bread & veggies were soggy & there was no cheese. Obviously it had been sitting there a while. And I even gave a TIP online!!
Atmosphere: 3
Byron Campbell
Never got my order
Atmosphere: 3
Service: 2
A Torres
The gentleman who assisted us was very nice and polite, the place was very clean and the sandwich was great.
Atmosphere: 5
Food: 5
Service: 5
XD SATX
Walked in to a empty store only to wait for the 2 employees to make 4 hot sandwiches before taking my order. Only to give me to rawest doughiest bread roll I've ever had. 0/10 stars definitely not coming back will go to the on of 1103 and man street in Cibolo from now on
Server pulled out a short piece of bread. I said that bread looks a little short. Can you just add an extra scoop of tuna to make up for it. He said I will have to charge you extra. In life it’s important to get what you pay for and my wife has been shorted on her sub before. That’s why I’m leaving this review.
Atmosphere: 2
Food: 3
Service: 1
Ordered online came to pick up and the employees tell me they don't have my order after I waited for half an hour. Zero communication after, only to find out they had placed the ticket to the side and hadn't started the order after an hour of it being there. Will not be coming back to this terrible location.
Atmosphere: 1
Food: 3
Service: 1
Terrible customer service didn’t seem like they want to be here but the first guy he was ok at best but the second guy terrible plus had headphones in there ears
Atmosphere: 1
Service: 2
At our time of visit there was a solo worker. He acknowledged us, didn't fuss when my littles were indecisive in what they wanted. Let him know that the Pepsi was out and got it changed right before a crowd of people came in. He was awesome in our visit to this location for a 1st time.
Atmosphere: 4
Food: 4
Service: 5
Super bad attitude from the employee working there. Seemed like he didn’t want to be there going through the motions, on his phone between orders. Haven’t been to a subway in years but received gift cards back in December we hadn’t used yet. Hard reminder today of why my family doesn’t eat here. Literally throwing the other gift cards in the trash.
Atmosphere: 1
Food: 3
Service: 1
I ordered a Spicy Nacho SANDWICH. I got a footlong of just nachos. Tried calling, and got nothing.
Atmosphere: 1
Food: 4
Service: 1
Clean and very nice staff :>
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Rotisserie-Style Chicken
Catherine and Gary were busting their asses and handling a surprise rush when my partner and I walked in. Our food was great and well handled! Not only that but both manager and sandwich artist were hard at work the entire time we were here, working in tandem to give the best service possible.
It's hard to find a reliable Subway (or fast food in general) these days and even though it's a bit of a drive, we will keep coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Cookies
3 times wrong order packed! This is totally scrap !!
The service quality needs improvement as there have been instances of incorrect orders. It would be helpful if the staff ensured accuracy and professionalism in handling customer requests.
Photo is good but not service 🙈
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Rotisserie-Style Chicken
Audrey is very excellent and did a wonderful job on completing my order, I had 4 lrg orders and she did an exceptional job while answering phones and dealing with 3 other customers while waiting for Help. She needs to be recognized as a Super Employee. I've been to other locations where they could not compere to her level and they had help.... Great Job Audrey!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Sandwich
Restaurantji Recommends
I ordered online for pickup and when I got there my order was not showing on the screen. (Already paid online) They suggested I order in person and pay again after showing them it went through … still waiting for my refund to come back will be going up there to get my money back .
Atmosphere: 1
Food: 1
Service: 1
I will never order online from Subway again. I was at work & I placed the order an hour in advance & gave a specific pickup time, I actually arrived 10 minutes early. They must have made it right when I ordered it because the roast beef sandwich was cold, bread & veggies were soggy & there was no cheese. Obviously it had been sitting there a while. And I even gave a TIP online!!
Atmosphere: 3
Never got my order
Atmosphere: 3
Service: 2
The gentleman who assisted us was very nice and polite, the place was very clean and the sandwich was great.
Atmosphere: 5
Food: 5
Service: 5
Walked in to a empty store only to wait for the 2 employees to make 4 hot sandwiches before taking my order. Only to give me to rawest doughiest bread roll I've ever had. 0/10 stars definitely not coming back will go to the on of 1103 and man street in Cibolo from now on
Atmosphere: 3
Food: 1
Service: 1
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