Ordered the breakfast on the bun meal. No cheese. They added cheese. Trough the meal in the trash
Atmosphere: 1
Food: 1
Service: 1
Lydia Tenorio
Horrible! Got our food and drove home only to be missing a sandwich. Called and said they would redo order...however, got there and received missing sandwich...offered to large the order and offered a shake or brownie...asked about compensating for hardship to drive back to pick up order and that was all they could offer...Good Customer Service should have either given the entire order or sandwich free! Come on...after looking at other reviews...looks like they miss out on orders often. This was our dinner and it surely shotchanged our time and took the enjoyment of looking forward to a Whataburger meal...you can do better with customer satisfaction!
Atmosphere: 1
Food: 1
Service: 1
Jimbo
I got off work too late to cook so I was tired and decided to bring home some fast food. I went thru drive thru. They were clear and knowledgeable and read my order back to me. However at the windows the food came out in a decent amount of time but the fries had been sitting under the heat lamp. It was around 6 or 7 pm so I didn't trip. Admittedly, I didnt check the food before I drove off. When I made it home my apple pie and and an order of French fries were missing. I called the store asked for a manager and gave the my ticket number and told them what was missing from my drive thru order and asked if they could refund my card for those two items. The manager told me that she couldn't break that out and would have to refund the whole ticket. She told me that I would have to come back up there so that she could give me those items. I was very agitated to have to spend my time and fuel to do something again that wasn't done properly the first time. So for the sake of my time and fuel I let them keep my fries and pie. I charged it to the game as we Gen Xers like to say. At the end of the day the manager was not a leader she came across to me to be flustered and out of her depth. She seem relieved that I was willing to get off the phone. I can't get away with that at my job and that is the hard earned money that I used to pay for items that I never received and that is Un-American.
Food: 2
Service: 1
Duaine Suarez
Friendly service!
Atmosphere: 5
Food: 5
Service: 5
andy Broderick
The burger was great, the fries were hot. Several employees roaming the restaurant asked if my food was okay. Much better than the Whataburger in Cibolo.
Atmosphere: 5
Food: 4
Service: 5
Vance Cole
$11 for just a burger and 2 Jalapeños is getting out of hand....
Patty Lucio
I ordered a bacon, egg and cheese meal thru the drive thru. I get to the window and am being handed something that I didn't order. The cashier takes my order again and asks me to move to the third window. After about 8 minutes she walks out and again tries handing me something I didn't order. Then a third person walks out and asks me for my order again. My order was brought out but the hash browns were old and hard. Definitely will not be ordering there again.
Great product and quality excellent service thank you 👍👍😁
Atmosphere: 5
Food: 5
Service: 5
Emilio Barrientos
This Whataburger always gets it right and when they don't, they still make it right.
Atmosphere: 5
Food: 5
Service: 5
Luis P. Carranza
My experience has always been that the hamburger meat is cool not even warm and fries are almost cold and limp. When I tell the employee they make a face and walk away.
Atmosphere: 3
Food: 3
Service: 3
B W
My favorite!
Roberta
Food has gone downhill. Used to be a good burger. Flavorless now
Ordered the breakfast on the bun meal. No cheese. They added cheese. Trough the meal in the trash
Atmosphere: 1
Food: 1
Service: 1
Horrible! Got our food and drove home only to be missing a sandwich. Called and said they would redo order...however, got there and received missing sandwich...offered to large the order and offered a shake or brownie...asked about compensating for hardship to drive back to pick up order and that was all they could offer...Good Customer Service should have either given the entire order or sandwich free! Come on...after looking at other reviews...looks like they miss out on orders often. This was our dinner and it surely shotchanged our time and took the enjoyment of looking forward to a Whataburger meal...you can do better with customer satisfaction!
Atmosphere: 1
Food: 1
Service: 1
I got off work too late to cook so I was tired and decided to bring home some fast food. I went thru drive thru. They were clear and knowledgeable and read my order back to me. However at the windows the food came out in a decent amount of time but the fries had been sitting under the heat lamp. It was around 6 or 7 pm so I didn't trip. Admittedly, I didnt check the food before I drove off. When I made it home my apple pie and and an order of French fries were missing. I called the store asked for a manager and gave the my ticket number and told them what was missing from my drive thru order and asked if they could refund my card for those two items. The manager told me that she couldn't break that out and would have to refund the whole ticket. She told me that I would have to come back up there so that she could give me those items. I was very agitated to have to spend my time and fuel to do something again that wasn't done properly the first time. So for the sake of my time and fuel I let them keep my fries and pie. I charged it to the game as we Gen Xers like to say. At the end of the day the manager was not a leader she came across to me to be flustered and out of her depth. She seem relieved that I was willing to get off the phone. I can't get away with that at my job and that is the hard earned money that I used to pay for items that I never received and that is Un-American.
Food: 2
Service: 1
Friendly service!
Atmosphere: 5
Food: 5
Service: 5
The burger was great, the fries were hot. Several employees roaming the restaurant asked if my food was okay. Much better than the Whataburger in Cibolo.
Atmosphere: 5
Food: 4
Service: 5
$11 for just a burger and 2 Jalapeños is getting out of hand....
I ordered a bacon, egg and cheese meal thru the drive thru. I get to the window and am being handed something that I didn't order. The cashier takes my order again and asks me to move to the third window. After about 8 minutes she walks out and again tries handing me something I didn't order. Then a third person walks out and asks me for my order again. My order was brought out but the hash browns were old and hard. Definitely will not be ordering there again.
Food: 3
Service: 3
Yummy as always!!
Atmosphere: 5
Food: 5
Service: 5
Fresh and delicious as always
Atmosphere: 5
Food: 5
Service: 5
The best!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great product and quality excellent service thank you 👍👍😁
Atmosphere: 5
Food: 5
Service: 5
This Whataburger always gets it right and when they don't, they still make it right.
Atmosphere: 5
Food: 5
Service: 5
My experience has always been that the hamburger meat is cool not even warm and fries are almost cold and limp. When I tell the employee they make a face and walk away.
Atmosphere: 3
Food: 3
Service: 3
My favorite!
Food has gone downhill. Used to be a good burger. Flavorless now
Food: 2
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