The hours on the door said opens at 10:00am. At 10:30 they waved me on said come back at 11:00. I went back at 11:05 and again waved me on gesturing to come back in 4 minutes she was putting money in register or something. No apologies at all.
Service: 1
Tiffany Durham
I couldn’t figure out how to get a code to work and everyone was super nice and very helpful ♥️
Atmosphere: 5
Food: 5
Service: 5
Kelly D
Caitlin Rooney the delivery driver is always amazing. Also friendly and makes sure my food is always perfect
Atmosphere: 4
Food: 5
Service: 5
Pete Black
Well, that was lame! We ordered pizza on our way to the hotel to get some pizza for dinner. We showed up right at the time it was supposed to be done and guess what? They gave our pizza to another customer. So a customer before us paid for 1 pizza and walked out with 4 pizzas?
The manager was like, "Well, we can cancel the order and you will be reimbursed?" Dumfounded, we responded, we ordered pizza, why would we not want to leave with pizza? Can you remake our pizza?
They all acted like we were the most horrible people in the world to ask them to cook us the pizza we ordered. They obviously did not want to have to make a pizza. It was a pretty bad experience.
No offer on how they can make it better, no apologies, just made us feel bad.
Not very pleased with this experience and wanted whoever the manager is to know. Still rated the pizza a 4 because... Well... It's Pizza Hut pizza. Yummm...
Atmosphere: 1
Food: 4
Service: 1
Leslie Mayer
The pizza was overcooked. It tasted and had the texture of cardboard. It seemed like it was old. Not good at all.
Atmosphere: 3
Food: 1
Service: 5
Dana Vaughn
Yesterday I ordered a pizza for myself. When I called, the man who answered the phone was super helpful and I honestly felt as though he was trying to get me the best deal for what I was wanting. He was kind and had patience. I really felt like he cared and had awesome customer service skills. During our conversation, I told him the pizza was for my birthday. Well the pizza came quicker than expected which was awesome. I bring my pizza inside and as I'm going to grab a slice I noticed a sweet message! Thank you so much to the employees here for the birthday wishes! Small things like this can put a huge smile on someone's face!
THANK YOU ERIC!!!! Completely forgot to change my app from "Carry Out" to "Delivery" BUT tipped the driver so I called the store and Erica was able to accommodate us. Erica, you are a lifesaver! Customer service at it's best.
Service: 5
Amy Pombo
I had a short but pleasant interaction with Erica, she was very polite and was smiling the entire time.
Atmosphere: 3
Food: 3
Service: 5
James Mckerchie
Since MOD Pizza I rarely eat pizza anywhere else..I’ve always loved PH and still do..The pizza definitely tasted different this time.. I love their pasta..
The staff is super awesome! You almost forget you're at a pizza hut and would think you're at a mom and pop restaurant because they treat you like family!
Joseph Winborne
Erica knocked it out of the park for us this evening. Helped us customize and create a wonderful pie. I've rarely experienced someone go the extra mile like this. You're entire staff treats us very well but tonight was met with extra care. The personal "Have a good night" written on the box was just the ultimate WoW factor for us. Bravo! Start handing out raises to these employees Pizza Hut. Yes!
Atmosphere: 5
Food: 5
Service: 5
Dbl Trucking
Need to cook a little
Atmosphere: 3
Food: 3
Service: 3
Sandiie Cvz
Is anybody else having trouble with ordering deals in the app or even in their website? I can’t even redeem my points. And this has been going on for a while now. So i know it’s not a website malfunction. I don’t know if it’s only in the Seabrook location, but It’s like they do it on purpose as to not getting anything that is a deal. Then, I switch to ordering from regular menu options and those seems to work just fine. Very suspish.
Food: 4
Service: 5
Amanda Krob
The worst pizza hut. No sauce on the pizza. Bad customer service. We won't be returning. The man working on Nov 21 at 11:15 needs a job outside of customer service. We also ordered fries and they were soggy from grease so we took them back. He tried to charge us for new fries after he tossed the ones we paid for.
The hours on the door said opens at 10:00am. At 10:30 they waved me on said come back at 11:00. I went back at 11:05 and again waved me on gesturing to come back in 4 minutes she was putting money in register or something. No apologies at all.
Service: 1
I couldn’t figure out how to get a code to work and everyone was super nice and very helpful ♥️
Atmosphere: 5
Food: 5
Service: 5
Caitlin Rooney the delivery driver is always amazing. Also friendly and makes sure my food is always perfect
Atmosphere: 4
Food: 5
Service: 5
Well, that was lame! We ordered pizza on our way to the hotel to get some pizza for dinner. We showed up right at the time it was supposed to be done and guess what? They gave our pizza to another customer. So a customer before us paid for 1 pizza and walked out with 4 pizzas?
The manager was like, "Well, we can cancel the order and you will be reimbursed?" Dumfounded, we responded, we ordered pizza, why would we not want to leave with pizza? Can you remake our pizza?
They all acted like we were the most horrible people in the world to ask them to cook us the pizza we ordered. They obviously did not want to have to make a pizza. It was a pretty bad experience.
No offer on how they can make it better, no apologies, just made us feel bad.
Not very pleased with this experience and wanted whoever the manager is to know. Still rated the pizza a 4 because... Well... It's Pizza Hut pizza. Yummm...
Atmosphere: 1
Food: 4
Service: 1
The pizza was overcooked. It tasted and had the texture of cardboard. It seemed like it was old. Not good at all.
Atmosphere: 3
Food: 1
Service: 5
Yesterday I ordered a pizza for myself. When I called, the man who answered the phone was super helpful and I honestly felt as though he was trying to get me the best deal for what I was wanting. He was kind and had patience. I really felt like he cared and had awesome customer service skills. During our conversation, I told him the pizza was for my birthday. Well the pizza came quicker than expected which was awesome. I bring my pizza inside and as I'm going to grab a slice I noticed a sweet message! Thank you so much to the employees here for the birthday wishes! Small things like this can put a huge smile on someone's face!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
As always great pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Chicken Pizza, Pepperoni Pizza, Veggie Lovers Pizza, Breadsticks, Pepperoni Lovers Pizza
THANK YOU ERIC!!!! Completely forgot to change my app from "Carry Out" to "Delivery" BUT tipped the driver so I called the store and Erica was able to accommodate us. Erica, you are a lifesaver! Customer service at it's best.
Service: 5
I had a short but pleasant interaction with Erica, she was very polite and was smiling the entire time.
Atmosphere: 3
Food: 3
Service: 5
Since MOD Pizza I rarely eat pizza anywhere else..I’ve always loved PH and still do..The pizza definitely tasted different this time.. I love their pasta..
Atmosphere: 4
Food: 3
Service: 5
Restaurantji Recommends
The staff is super awesome! You almost forget you're at a pizza hut and would think you're at a mom and pop restaurant because they treat you like family!
Erica knocked it out of the park for us this evening. Helped us customize and create a wonderful pie. I've rarely experienced someone go the extra mile like this. You're entire staff treats us very well but tonight was met with extra care. The personal "Have a good night" written on the box was just the ultimate WoW factor for us. Bravo! Start handing out raises to these employees Pizza Hut. Yes!
Atmosphere: 5
Food: 5
Service: 5
Need to cook a little
Atmosphere: 3
Food: 3
Service: 3
Is anybody else having trouble with ordering deals in the app or even in their website? I can’t even redeem my points. And this has been going on for a while now. So i know it’s not a website malfunction. I don’t know if it’s only in the Seabrook location, but It’s like they do it on purpose as to not getting anything that is a deal. Then, I switch to ordering from regular menu options and those seems to work just fine. Very suspish.
Food: 4
Service: 5
The worst pizza hut. No sauce on the pizza. Bad customer service. We won't be returning. The man working on Nov 21 at 11:15 needs a job outside of customer service. We also ordered fries and they were soggy from grease so we took them back. He tried to charge us for new fries after he tossed the ones we paid for.
Atmosphere: 1
Food: 1
Service: 1
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