Horrible customer service the employees were arguing while we were waiting on our food
Rae Stuart
My family used to order from this store at least 3-4 times a month. Over the last 6 months- they have managed to mess our simple order up each time! So we quit ordering from them. Fast forward to tonight-they wanted to order from Pizza Hut! And they messed the order up again! Better yet, I called and they refuse to give me a refund on the item I paid for and didn’t get! What a rip off! Where else can you go, place an order and only get part of your order and pay full price?! DO NOT ORDER from this store! They are horrible at getting orders correct, and refuse to make it right when they do leave something off! Zero stars! We will never order from this location again! Mario’s and Marco’s will get all our business from now on!
Atmosphere: 1
Food: 1
Service: 1
Jensen Hazelwood
pizza pizza.
Atmosphere: 5
Food: 5
Service: 5
Tiffany Deshotel
I ordered a pizza. Not only did it com late but when the driver showed up I handed him 2 $20 dollar bills. My bill was $27.04. He took the $40 and walked away. Didn’t ask if I needed change just walked off. I called him back to ask for change. And he stated he didn’t have it. He asked me if I could pay some on a card but I couldn’t. He proceeded to say he didn’t have change. After a while he finally said he’d go get change. He brought the change back but said I was supposed to tell the store I need change. Where does it say that?! My bill was $27.04 and he kept $28. TOLD me what he was going to do. I had 4 Pennie’s to give. I wanted to tip what I wanted. I am a single mother. And just taking my money without any say wasn’t right.
Atmosphere: 1
Food: 5
Service: 1
Lisa Smith
I like the pizza here better than other pizza places in our immediate area.
Food: 4
Service: 4
Joyful Nika
So upon arriving, there was no one waiting in the lobby and my food was ready, but because I know I ordered the family bucks. I know it's supposed to come in an overall box to hold all the contents but instead they literally had three individual pizza box just out and so when I asked about the outer box, it says if they thought they were surprised like I didn't know I deserved an actual covering for these items so then the lady goes back and then her manager who was I don't know 5 feet shorter than she was. The ball guy comes up with his little blue shirt and with his attitude says well if we're busy then sometimes we forget, but I know that they weren't busy because the lady just said she came in and the boxes were already out for me so they weren't even wrapped up so this location is slipping and I guess they feel they can just treat the customers any other way depending on how you look or how they feel as opposed to policy seeing as Zelle pizza, how does a franchise store they should be doing things how other franchisees are moving and not just making things up as they go. The good thing is, they never know who's coming in their store whether secret Shopper or not they should be treating all customers with respect and value their customers.
Atmosphere: 1
Food: 3
Service: 1
shortysniper737
Was waiting for 15 to 20 minutes asked for help multiple times never got helped the worst customer service I've ever seen walked out... the worst
Service: 1
Aydhee Vega
Our delivery driver was so sweet.
Atmosphere: 5
Food: 5
Service: 5
Justin Mowell
I got a pizza for delivery and they gave our pizza to the wrong people apparently I didn’t know for a hour or so later until I called they didn’t call me one time then when I went in to get it they acted like they did nothing wrong as well as still charged me for delivery fee manager was very rude as well as staff
Shelley Sikes
The hours on the door said opens at 10:00am. At 10:30 they waved me on said come back at 11:00. I went back at 11:05 and again waved me on gesturing to come back in 4 minutes she was putting money in register or something. No apologies at all.
I couldn’t figure out how to get a code to work and everyone was super nice and very helpful ♥️
Atmosphere: 5
Food: 5
Service: 5
Kelly D
Caitlin Rooney the delivery driver is always amazing. Also friendly and makes sure my food is always perfect
Atmosphere: 4
Food: 5
Service: 5
Pete Black
Well, that was lame! We ordered pizza on our way to the hotel to get some pizza for dinner. We showed up right at the time it was supposed to be done and guess what? They gave our pizza to another customer. So a customer before us paid for 1 pizza and walked out with 4 pizzas?
The manager was like, "Well, we can cancel the order and you will be reimbursed?" Dumfounded, we responded, we ordered pizza, why would we not want to leave with pizza? Can you remake our pizza?
They all acted like we were the most horrible people in the world to ask them to cook us the pizza we ordered. They obviously did not want to have to make a pizza. It was a pretty bad experience.
No offer on how they can make it better, no apologies, just made us feel bad.
Not very pleased with this experience and wanted whoever the manager is to know. Still rated the pizza a 4 because... Well... It's Pizza Hut pizza. Yummm...
Atmosphere: 1
Food: 4
Service: 1
Leslie Mayer
The pizza was overcooked. It tasted and had the texture of cardboard. It seemed like it was old. Not good at all.
Atmosphere: 3
Food: 1
Service: 5
Dana Vaughn
Yesterday I ordered a pizza for myself. When I called, the man who answered the phone was super helpful and I honestly felt as though he was trying to get me the best deal for what I was wanting. He was kind and had patience. I really felt like he cared and had awesome customer service skills. During our conversation, I told him the pizza was for my birthday. Well the pizza came quicker than expected which was awesome. I bring my pizza inside and as I'm going to grab a slice I noticed a sweet message! Thank you so much to the employees here for the birthday wishes! Small things like this can put a huge smile on someone's face!
Horrible customer service the employees were arguing while we were waiting on our food
My family used to order from this store at least 3-4 times a month. Over the last 6 months- they have managed to mess our simple order up each time! So we quit ordering from them. Fast forward to tonight-they wanted to order from Pizza Hut! And they messed the order up again! Better yet, I called and they refuse to give me a refund on the item I paid for and didn’t get! What a rip off! Where else can you go, place an order and only get part of your order and pay full price?! DO NOT ORDER from this store! They are horrible at getting orders correct, and refuse to make it right when they do leave something off! Zero stars! We will never order from this location again! Mario’s and Marco’s will get all our business from now on!
Atmosphere: 1
Food: 1
Service: 1
pizza pizza.
Atmosphere: 5
Food: 5
Service: 5
I ordered a pizza. Not only did it com late but when the driver showed up I handed him 2 $20 dollar bills. My bill was $27.04.
He took the $40 and walked away. Didn’t ask if I needed change just walked off. I called him back to ask for change. And he stated he didn’t have it. He asked me if I could pay some on a card but I couldn’t. He proceeded to say he didn’t have change. After a while he finally said he’d go get change. He brought the change back but said I was supposed to tell the store I need change. Where does it say that?! My bill was $27.04 and he kept $28. TOLD me what he was going to do. I had 4 Pennie’s to give. I wanted to tip what I wanted. I am a single mother. And just taking my money without any say wasn’t right.
Atmosphere: 1
Food: 5
Service: 1
I like the pizza here better than other pizza places in our immediate area.
Food: 4
Service: 4
So upon arriving, there was no one waiting in the lobby and my food was ready, but because I know I ordered the family bucks. I know it's supposed to come in an overall box to hold all the contents but instead they literally had three individual pizza box just out and so when I asked about the outer box, it says if they thought they were surprised like I didn't know I deserved an actual covering for these items so then the lady goes back and then her manager who was I don't know 5 feet shorter than she was. The ball guy comes up with his little blue shirt and with his attitude says well if we're busy then sometimes we forget, but I know that they weren't busy because the lady just said she came in and the boxes were already out for me so they weren't even wrapped up so this location is slipping and I guess they feel they can just treat the customers any other way depending on how you look or how they feel as opposed to policy seeing as Zelle pizza, how does a franchise store they should be doing things how other franchisees are moving and not just making things up as they go. The good thing is, they never know who's coming in their store whether secret Shopper or not they should be treating all customers with respect and value their customers.
Atmosphere: 1
Food: 3
Service: 1
Was waiting for 15 to 20 minutes asked for help multiple times never got helped the worst customer service I've ever seen walked out... the worst
Service: 1
Our delivery driver was so sweet.
Atmosphere: 5
Food: 5
Service: 5
I got a pizza for delivery and they gave our pizza to the wrong people apparently I didn’t know for a hour or so later until I called they didn’t call me one time then when I went in to get it they acted like they did nothing wrong as well as still charged me for delivery fee manager was very rude as well as staff
The hours on the door said opens at 10:00am. At 10:30 they waved me on said come back at 11:00. I went back at 11:05 and again waved me on gesturing to come back in 4 minutes she was putting money in register or something. No apologies at all.
Service: 1
Restaurantji Recommends
I couldn’t figure out how to get a code to work and everyone was super nice and very helpful ♥️
Atmosphere: 5
Food: 5
Service: 5
Caitlin Rooney the delivery driver is always amazing. Also friendly and makes sure my food is always perfect
Atmosphere: 4
Food: 5
Service: 5
Well, that was lame! We ordered pizza on our way to the hotel to get some pizza for dinner. We showed up right at the time it was supposed to be done and guess what? They gave our pizza to another customer. So a customer before us paid for 1 pizza and walked out with 4 pizzas?
The manager was like, "Well, we can cancel the order and you will be reimbursed?" Dumfounded, we responded, we ordered pizza, why would we not want to leave with pizza? Can you remake our pizza?
They all acted like we were the most horrible people in the world to ask them to cook us the pizza we ordered. They obviously did not want to have to make a pizza. It was a pretty bad experience.
No offer on how they can make it better, no apologies, just made us feel bad.
Not very pleased with this experience and wanted whoever the manager is to know. Still rated the pizza a 4 because... Well... It's Pizza Hut pizza. Yummm...
Atmosphere: 1
Food: 4
Service: 1
The pizza was overcooked. It tasted and had the texture of cardboard. It seemed like it was old. Not good at all.
Atmosphere: 3
Food: 1
Service: 5
Yesterday I ordered a pizza for myself. When I called, the man who answered the phone was super helpful and I honestly felt as though he was trying to get me the best deal for what I was wanting. He was kind and had patience. I really felt like he cared and had awesome customer service skills. During our conversation, I told him the pizza was for my birthday. Well the pizza came quicker than expected which was awesome. I bring my pizza inside and as I'm going to grab a slice I noticed a sweet message! Thank you so much to the employees here for the birthday wishes! Small things like this can put a huge smile on someone's face!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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