This location is always consistently good. We go out of our way to go to this location. Recommended. Today, Anna, took our order and she was very friendly and quick. Excellent job
Atmosphere: 5
Food: 5
Service: 5
Tela Lovingshimer
This place was great!
Atmosphere: 5
Food: 5
Service: 5
Craig Sellers
Music so loud it was uncomfortable. There's no need for it. 7/16/25 Things seemed to change for a while but today I came here and they had loud pounding music playing. I couldn't relax or concentrate on reading the news. Placed on the no go list.
Atmosphere: 1
Food: 4
Service: 4
Kevin Head
Haven't eaten here in a long time and decided to try it again today. I wanted it bad too. Got inside and this weird short girl tried taking my order. Most annoying acting person ever in a restaurant. She acted just like a robot and I do not deal with robots. They always seem kinda snobbish. Anyway, I eventually just told it to cancel the whole order and called her a robot chicken as I left the restaurant. I won't try coming back as long as she/its is still there. She's not real.
Atmosphere: 2
Food: 4
Service: 1
Jessica Wall
60 bucks worth of food and y'all burn the mfin rolls .. real ball drop today guys
Wayne Lowry
We have several fans of Chicken Express in our party. The food is flavorful (I love the spicy seasoning) and where else can you get gizzards on demand! Not easy to sit with large groups, but perfect for a party of four.
Atmosphere: 5
Food: 5
Service: 5
The DarkAngel
I have been here multiple times and have never had a problem. Today went through the drive through and ordered 2, 7 tender meals and when I got home only found 4 tenders in one and 5 in the other. The fries were also somewhat cold.
Atmosphere: 2
Food: 1
Service: 3
Victoria Hilzer
I’ve never had a bad experience at any location until today. I ordered a #2 spicy and before I could add anything else I was told my total. I asked if I could add on a side of mashed potatoes and all she said was yeah. I get home and realize that I got normal tenders and it would be sort of fine except that they’re mushy and the breading is coming off and they don’t look appetizing at all. It’s extremely disappointing. I was looking forward to this after craving it all day yesterday during a 12.5 hour shift on Mother’s Day. This was my treat to myself and my 1 year old for lunch today. It’s going to be along time before going back to this location.
Atmosphere: 1
Food: 1
Service: 1
Brian Hallman
I don't know why I continue to give this place a try I guess it's so I don't have to drive all the way to plano to get some fried chicken. This place is awful. The tenders are so dry, overcooked, and mostly breading. It also doesn't help they pre make hundreds of tenders that just sit under a heat lamp all day. I'd rather wait 20 minutes for fresh food especially for the cost. If I'm spending 40 bucks on chicken it better be damn good. But for some reason managers in denison/sherman are the laziest people I've ever met. How can the same company in another city be that much better but it's like night and day. The plano chicken express is absolutely incredible. So fresh, customer service is top notch, bathrooms and inside the restaurant are super clean. For some reason out here where I live these adults stuck working minimum wage jobs put minimum effort into the service and quality and it really shows. I'm shocked they have been able to stay open because I read the reviews and I'm not the only one who thinks the exact same thing. Shame on you Sherman chicken express.
Atmosphere: 1
Food: 1
Service: 1
Keevan Walker
Great food, staff was borderline rude but still provided the necessary service.
The food was good but the customer service was awful and made the whole experience bad. I ordered in the drive through and all that was said by the woman who took my order was “chicken express” no how can i help you or anything. Then I went to the drive through, with a car in front of me and a car behind. For some reason, the same girl, charged the car behind me and waited until I was at the window to charge my order. Then when I got up there, she had my food, placed it on the window seal and walked away, letting my food be MOVED from the window shutting. My food almost fell.
The food was good, but the service was so poor.
Atmosphere: 1
Food: 3
Service: 1
Carma G
Put boxes in open and side ways the bag was so full that you couldn't even tie it and my food went everywhere
Food: 2
Service: 1
Alyssa Reyna
Unfriendly pretty often and the food is a hit or miss
Atmosphere: 3
Food: 1
Service: 1
Dovie Angel
Like, oh, my freaking gosh, the food I got at this establishment. Look and tasted so old The tea was nice and kudos to the crushed ice. But however, don't use the bathroom rather be men's or women's. You'll get a surprise call. A needle and track marks in the tissue paper. Like, who wants to carry a disease from someone who's a druggie? Chicken express, please clean up your bathroom properly. Please and thank you
This location is always consistently good. We go out of our way to go to this location. Recommended. Today, Anna, took our order and she was very friendly and quick. Excellent job
Atmosphere: 5
Food: 5
Service: 5
This place was great!
Atmosphere: 5
Food: 5
Service: 5
Music so loud it was uncomfortable. There's no need for it. 7/16/25 Things seemed to change for a while but today I came here and they had loud pounding music playing. I couldn't relax or concentrate on reading the news. Placed on the no go list.
Atmosphere: 1
Food: 4
Service: 4
Haven't eaten here in a long time and decided to try it again today. I wanted it bad too. Got inside and this weird short girl tried taking my order. Most annoying acting person ever in a restaurant. She acted just like a robot and I do not deal with robots. They always seem kinda snobbish. Anyway, I eventually just told it to cancel the whole order and called her a robot chicken as I left the restaurant. I won't try coming back as long as she/its is still there. She's not real.
Atmosphere: 2
Food: 4
Service: 1
60 bucks worth of food and y'all burn the mfin rolls .. real ball drop today guys
We have several fans of Chicken Express in our party. The food is flavorful (I love the spicy seasoning) and where else can you get gizzards on demand! Not easy to sit with large groups, but perfect for a party of four.
Atmosphere: 5
Food: 5
Service: 5
I have been here multiple times and have never had a problem. Today went through the drive through and ordered 2, 7 tender meals and when I got home only found 4 tenders in one and 5 in the other. The fries were also somewhat cold.
Atmosphere: 2
Food: 1
Service: 3
I’ve never had a bad experience at any location until today. I ordered a #2 spicy and before I could add anything else I was told my total. I asked if I could add on a side of mashed potatoes and all she said was yeah. I get home and realize that I got normal tenders and it would be sort of fine except that they’re mushy and the breading is coming off and they don’t look appetizing at all. It’s extremely disappointing. I was looking forward to this after craving it all day yesterday during a 12.5 hour shift on Mother’s Day. This was my treat to myself and my 1 year old for lunch today. It’s going to be along time before going back to this location.
Atmosphere: 1
Food: 1
Service: 1
I don't know why I continue to give this place a try I guess it's so I don't have to drive all the way to plano to get some fried chicken. This place is awful. The tenders are so dry, overcooked, and mostly breading. It also doesn't help they pre make hundreds of tenders that just sit under a heat lamp all day. I'd rather wait 20 minutes for fresh food especially for the cost. If I'm spending 40 bucks on chicken it better be damn good. But for some reason managers in denison/sherman are the laziest people I've ever met. How can the same company in another city be that much better but it's like night and day. The plano chicken express is absolutely incredible. So fresh, customer service is top notch, bathrooms and inside the restaurant are super clean. For some reason out here where I live these adults stuck working minimum wage jobs put minimum effort into the service and quality and it really shows. I'm shocked they have been able to stay open because I read the reviews and I'm not the only one who thinks the exact same thing. Shame on you Sherman chicken express.
Atmosphere: 1
Food: 1
Service: 1
Great food, staff was borderline rude but still provided the necessary service.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
It was really bad
The food was good but the customer service was awful and made the whole experience bad. I ordered in the drive through and all that was said by the woman who took my order was “chicken express” no how can i help you or anything. Then I went to the drive through, with a car in front of me and a car behind. For some reason, the same girl, charged the car behind me and waited until I was at the window to charge my order. Then when I got up there, she had my food, placed it on the window seal and walked away, letting my food be MOVED from the window shutting. My food almost fell.
The food was good, but the service was so poor.
Atmosphere: 1
Food: 3
Service: 1
Put boxes in open and side ways the bag was so full that you couldn't even tie it and my food went everywhere
Food: 2
Service: 1
Unfriendly pretty often and the food is a hit or miss
Atmosphere: 3
Food: 1
Service: 1
Like, oh, my freaking gosh, the food I got at this establishment. Look and tasted so old The tea was nice and kudos to the crushed ice. But however, don't use the bathroom rather be men's or women's. You'll get a surprise call. A needle and track marks in the tissue paper. Like, who wants to carry a disease from someone who's a druggie? Chicken express, please clean up your bathroom properly. Please and thank you
Atmosphere: 2
Food: 1
Service: 2
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