Chipotle Mexican Grill

875 N Creek Dr, Sherman
(903) 892-3150

Recent Reviews

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Kenneth Kienle

I got chipotle on 4/6/25 roughly 12:45pm and when I got to the toppings section I said like I usually do “just a small scoop of the hot” and the person wasn’t listening and just heard hot, got a full scoop, I then said “just a little bit” and proceeded to get the full scoop poured on. Made me very sad

Atmosphere: 2

Food: 3

Service: 1

Michael Russo

Worst chipotle ever. And it’s a management problem. I go in on Friday they’re out of chicken and steak. Go in Saturday they’re out of large drinks so I buy a medium and then they’re out of Diet Coke.

Atmosphere: 2

Food: 1

Service: 4

Hailey Creasman

The staff and presentation were great! The food was not that appetizing. Beans of any kind they offer taste like dirt, with no flavoring at all. And I would hope to be able to jazz it up with meats, but also bland. It was edible with a nice beverage, but not going to make my top 10 list. Sadly, this isn't just this location, I've tried Chipotle in numerous locations and it always hits the same, trying different things and other's recommendations.

Atmosphere: 5

Food: 2

Service: 5

Joey Teel

Not very impressed slow service

Atmosphere: 1

Food: 5

Service: 1

VIJAY VISWAS

Rice is not cooked well but you treated us nicely

Atmosphere: 4

Food: 2

Service: 3

Kalyn McDonald

Line going to the door and they have one person working the line on a Sunday afternoon. 2 employees on the grill and the 2 on the drive-thru. But one person serving 15+ people in the dining room. Absurd management.

Service: 1

Morgan Henderson

Gross location. The food was as expected but we stood at the register for a solid 10 minutes before someone came to take my money. No one apologized for the wait or seemed to care at all. The trash was stacked up on top of the trash area and there were dirty dishes piled up 5-7 pans deep all along the counter behind the service line. We went at 3 PM. There were only 2 people ahead of us and one behind. One other couple were in there eating so, they weren’t too slammed to clean up.

Atmosphere: 1

Food: 3

Service: 1

Grace-Ann Friscia

Don’t get food from here unless you actually go in and watch them make it because they have messed up my orders every single time. Almost seems deliberate too because whenever I ask for extra of anything they put significantly less. I also got sour cream on the side and it was filled with random chunks of food and looked really gross. Edit: Just looked through other reviews and I really regret ever eating here after seeing all those pictures. 🤢 Making a mental note to never come to this location again.

John Clift

This location has bad management. They do not keep enough staff on duty. They cannot keep the interior clean. Trash is built up. The people on staff think it is a vacation and take their time just trying to do a job.

Atmosphere: 1

Food: 3

Service: 1

Gohan CR

Place was a mess
Staff was rude..

Atmosphere: 1

Food: 1

Service: 1

Sharmaine Glover

We went about 7:30pm and they were busy. The staff was still very professional despite being out of some food items that customers wanted. They made sure to tell everyone that white rice was going to be about 30 minutes before ready if you were willing to wait. The staff was great about substituting items that were not available.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Guacamole, Chips, Quesadilla

Sophie Gonzales

My food is BARELY even WARM and the chips are bland AND STALE. I LOVE chipotle but they messed really up my order and have messed it up the last few times I went here. I’m severely disappointed, they need a new team. I can’t even enjoy the food I spend 25 bucks on.

Atmosphere: 3

Food: 1

Service: 3

Lyssah Designs

We ordered the food to be delivered . The chicken bowl with rice , beans. The rice was undercooked our chips and queso weren't included. This is the worst experience. The rice was raw. This is such a disappointment a waste of time and money.

Food: 1

Jorge Gispanski

I love chipotle, this location needs a new team! ASAP!
The last couple visits I’ve made to this specific location was very dissatisfying and disappointing and very unsanitary. We did mention to the staff that the place was very unsanitary and was ignored that’s fine, wasn’t trying to make a scene.

The food didn’t taste great. Out of rice and was told it would be 30 min wait. I settled with brown rice.

The attitude of the staff was very rude on one visit. To me It felt like we can’t ask questions.

I hope this place gets new management and staff that wants to serve the community and the people that eat chipotle everyday!

See photo of how unsanitary and disgusting this place looked. I also want to add that this was a weekday and nobody was there except for 3-4 people. That’s not normal for chipotle. Especially on lunch hour.

I’ve tried contacting the “owner” and apparently they want a receipt from a month ago… from the last time I came here. Listen I don’t have your receipt. Nor the disgusting food you guys are serving. Clean this place up and hire better staff that actually want to work at chipotle. Not these young people that can’t even cook at home. I just heard this exact place JUST HAD FOOD POISENING!!!

DO NOT COME TO THIS CHIPOTLE WITH YOUR KIDS OR DATES?!

Atmosphere: 1

Food: 1

Service: 1

Diane Morales

Arrived around 5:30pm with hardly no customers at the time and they have no brown rice so I got white rice which was not cooked right. I asked for half smoked brisket and half barbacoa and there was hardly any of that meat. The young guy serving tried scooping as much but basically gave me more juice than meat . The portion didn’t even look like a full serving . The young man serving was not very friendly at all. We witnessed at least two other couples complain about the rice as well. The trash cans were overflowing and no napkins were available at all. This used to be one of my favorite places to eat and has continuously gone down hill. People work too hard for their money to get service like this. Chipotle check your stores and educate your managers and employees on what good service is. I will say that it was mentioned they were short staffed however good preparation is needed regardless.

Atmosphere: 1

Food: 2

Service: 1

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