The worst experience of my life with cold food. I usually order Cub Food, and it's the first time they've served me such a small portion. I went to talk to the manager to tell him that I thought they had served less than what was appropriate, and he said that was fine. They literally served me half the portion. I worked at Panda for a long time, and I know that wasn't the right portion. I think customer service is terrible, as they don't try to solve the problem, but rather do the opposite.
Atmosphere: 3
Food: 3
Service: 1
Miranda Brown
This location is terrible!!! I just ordered lunch on Uber Eats from this Panda Express location the orange chicken I ordered was hard and crunchy you couldn’t even bite through half of it and the rice I got was burnt and hard literally black pieces of rice I received. Ridiculous save your money and go to a different location.
Food: 1
Shanon Jestis
I had the most amazing dinner. The sweetest lady helped me. I could tell the team members all got along. There’s something about support place where everyone is happy. The food was amazing, fresh, came out fast, and was served with a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Walnut Shrimp
Stephanie
Came to this location yesterday during lunch and Elisa G was taking care of the entire front! from serving great portions to being the cashier she made sure everyone got taken care of on a timely manner! she was so nice and kept a positive attitude through the lunch rush!
Atmosphere: 5
Food: 5
Service: 5
jermarcus Smith
I walked into Panda Express and received no greeting, but that’s expected these days—customer service often feels like “eat here or don’t.”
As I looked around, I noticed a female worker sweeping, another employee stirring food at the counter, and two cooks working at the stove and fryer. The worker stirring the food was wearing a headset. He saw me approaching but immediately walked away to the drive-thru station. Meanwhile, I heard the broom being attached to the dustpan, and the female worker walked over to take my order.
Before ordering, I asked her to wash her hands since she had just been sweeping. Even with her mask on, I could tell she was irritated. Instead of responding to my request, she simply repeated, “What can I get for you?” I then asked for the manager if she wasn’t willing to wash her hands. Without a word, she turned and walked toward the drive-thru area, disappearing behind a wall. About ten seconds later, she reappeared, clearly annoyed, and took my order with an attitude.
As she rang up my order, her tone remained dismissive, and it became clear that she was upset over a simple request for proper hygiene. At that point, I had no interest in continuing the transaction. I left and reported the incident to the manager, who assured me that he would address the issue.
Like I mentioned in the beginning, this is the state of customer service today—take it or leave it.
Atmosphere: 2
Food: 2
Service: 1
JOSEPHINE MAXEY
Lady at the drive thru was rude and rushing!!!!
Atmosphere: 1
Food: 3
Service: 1
Isaac Alexander
Adrian and his serving team have very bad costumer service !! You can’t stand on line and think what you want or look at the food because he will yell at you what else!!!!
Atmosphere: 1
Food: 2
Service: 1
Benney Harper
I ordered a chicken egg roll, they gave me a dried burnt egg roll.
Food: 1
Recommended dishes: Orange Chicken
Laura Mason
Hardly any beef in the beef n broccolli. Teryaki chicken was dry n over cooked. The egg rolls were burnt an tasted awful. The chomping noodles were gross. My husband tossed out over half his food. PLEASE find people that can actually cook! The fried rice was a little dry but ok. Jan 15, 2025
Atmosphere: 5
Food: 2
Service: 5
Dee Johnson
Had to wait 15 minutes in drive thru to order food and then was told it would be additional 5 minutes for what I ordered. Then my food was cold when I got it. There was on 6 cars in front of me in drive thru
Out of the 3 plates of food they got everything single one of the them wrong The first plate was honey sesame chicken and orange chicken with fried rice got orange chicken with fried rice 2nd plate Beijing beef and orange chicken with chow main got orange chicken and chow main 3rd plate Beijing beef and kung po chicken with fried rice got orange chicken and fried rice We only got 1 thing right which was spring rolls Live 45 minutes away and when we got home we realized that we got a completely wrong order Poor quality called 12 times no one answered shows their appreciation to their customers
Atmosphere: 3
Food: 1
Service: 1
Ashley Ingram
Severe food poisoning! I love panda but not this location. The Denison location is not far north so yall go to that one instead.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Orange Chicken, Walnut Shrimp
Tony Richards
Great food at Great prices !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Plate - 2 Half Sides
MaryGrace
Great Job, Panda!!! Nothing better than a double Honey Walnut Shrimp!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Walnut Shrimp
runningwithtroy Instagram
The food is good, but there is an uncharge for premium meats and shrimp. I think it's just an extra way to make more money, but who am I to judge. It's good fast food.
The worst experience of my life with cold food. I usually order Cub Food, and it's the first time they've served me such a small portion. I went to talk to the manager to tell him that I thought they had served less than what was appropriate, and he said that was fine. They literally served me half the portion. I worked at Panda for a long time, and I know that wasn't the right portion. I think customer service is terrible, as they don't try to solve the problem, but rather do the opposite.
Atmosphere: 3
Food: 3
Service: 1
This location is terrible!!! I just ordered lunch on Uber Eats from this Panda Express location the orange chicken I ordered was hard and crunchy you couldn’t even bite through half of it and the rice I got was burnt and hard literally black pieces of rice I received. Ridiculous save your money and go to a different location.
Food: 1
I had the most amazing dinner. The sweetest lady helped me. I could tell the team members all got along. There’s something about support place where everyone is happy. The food was amazing, fresh, came out fast, and was served with a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Walnut Shrimp
Came to this location yesterday during lunch and Elisa G was taking care of the entire front! from serving great portions to being the cashier she made sure everyone got taken care of on a timely manner! she was so nice and kept a positive attitude through the lunch rush!
Atmosphere: 5
Food: 5
Service: 5
I walked into Panda Express and received no greeting, but that’s expected these days—customer service often feels like “eat here or don’t.”
As I looked around, I noticed a female worker sweeping, another employee stirring food at the counter, and two cooks working at the stove and fryer. The worker stirring the food was wearing a headset. He saw me approaching but immediately walked away to the drive-thru station. Meanwhile, I heard the broom being attached to the dustpan, and the female worker walked over to take my order.
Before ordering, I asked her to wash her hands since she had just been sweeping. Even with her mask on, I could tell she was irritated. Instead of responding to my request, she simply repeated, “What can I get for you?” I then asked for the manager if she wasn’t willing to wash her hands. Without a word, she turned and walked toward the drive-thru area, disappearing behind a wall. About ten seconds later, she reappeared, clearly annoyed, and took my order with an attitude.
As she rang up my order, her tone remained dismissive, and it became clear that she was upset over a simple request for proper hygiene. At that point, I had no interest in continuing the transaction. I left and reported the incident to the manager, who assured me that he would address the issue.
Like I mentioned in the beginning, this is the state of customer service today—take it or leave it.
Atmosphere: 2
Food: 2
Service: 1
Lady at the drive thru was rude and rushing!!!!
Atmosphere: 1
Food: 3
Service: 1
Adrian and his serving team have very bad costumer service !! You can’t stand on line and think what you want or look at the food because he will yell at you what else!!!!
Atmosphere: 1
Food: 2
Service: 1
I ordered a chicken egg roll, they gave me a dried burnt egg roll.
Food: 1
Recommended dishes: Orange Chicken
Hardly any beef in the beef n broccolli. Teryaki chicken was dry n over cooked. The egg rolls were burnt an tasted awful. The chomping noodles were gross. My husband tossed out over half his food. PLEASE find people that can actually cook! The fried rice was a little dry but ok. Jan 15, 2025
Atmosphere: 5
Food: 2
Service: 5
Had to wait 15 minutes in drive thru to order food and then was told it would be additional 5 minutes for what I ordered. Then my food was cold when I got it.
There was on 6 cars in front of me in drive thru
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Out of the 3 plates of food they got everything single one of the them wrong
The first plate was honey sesame chicken and orange chicken with fried rice got orange chicken with fried rice
2nd plate Beijing beef and orange chicken with chow main got orange chicken and chow main
3rd plate Beijing beef and kung po chicken with fried rice got orange chicken and fried rice
We only got 1 thing right which was spring rolls
Live 45 minutes away and when we got home we realized that we got a completely wrong order
Poor quality called 12 times no one answered shows their appreciation to their customers
Atmosphere: 3
Food: 1
Service: 1
Severe food poisoning! I love panda but not this location. The Denison location is not far north so yall go to that one instead.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Orange Chicken, Walnut Shrimp
Great food at Great prices !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Plate - 2 Half Sides
Great Job, Panda!!! Nothing better than a double Honey Walnut Shrimp!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Walnut Shrimp
The food is good, but there is an uncharge for premium meats and shrimp. I think it's just an extra way to make more money, but who am I to judge. It's good fast food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Orange Chicken, Walnut Shrimp
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