I wasn't planning to write a review, but when I kept thinking about my experience, I felt it was really wrong and I should point it out. So, we went into this place, all good, waitress was nice, we ordered pizza and brownie. Waitress asked if we wanted drinks, we did not prefer soda drinks, so I just asked for water. She came back with 4 water cups ice in it. After we were all done, she gave us a receipt which had only pizza and brownie. I handed over the credit card to her, she went to counter and came back asking me to sign. When I noticed the receipt was different than originally given to me and this new receipt had added 4 medium iced tea. I went back to her asked we did not order iced tea, and she mentioned water was charged here and she was sorry she did not inform. Here's my biggest concern, if water was chargeable and you made a mistake, you should clearly inform the customer and take consent to charge. It is very dishonest practice to give one receipt to customer and change it when you had the customer credit card in your hand. I hope the store manager takes note of this review and does some trainings to his staff. If this kind of dishonest practice continues, I am sure you will lose customers trust. And finally, if you really charge for water, print water in the receipt, and not iced tea.
Atmosphere: 3
Food: 4
Service: 1
Sterling Carter
Was not open for lunch
Atmosphere: 1
Service: 1
Hazael Vega
A seat in Pizza Hut! I visited with my friends during lunch hour for the novelty of a seat in Pizza Hut. The salad bar wasn’t open, but the lunch specials were great. Turns out Pizza Hut is excellent when you can eat it fresh of the oven. The service was also great, our waiter was better than some I’ve had at fancy restaurants. I’d definitely recommend coming for some good value.
Atmosphere: 4
Food: 5
Service: 5
Robert Alford
Good food.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
James Murray
Everything was great. Especially the service. We decided to go old school and eat in the dining room. The person who helped us was friendly and very attentive. Diningroom was clean.
Atmosphere: 5
Food: 5
Service: 5
C “fatboyslim” Z
Food is usually good. I tried something new with a melt cbr, and it was made with fatty seemingly uncooked pieces of bacon. The taste was good, but the bacon made it difficult to eat. Wings were good as usual though.
Atmosphere: 3
Food: 3
Service: 3
Chris C
That's place really went down hill.last night I got pizza from them n it wasn't done still raw doe.now my stomach hurt n I feel nauseous I'm think I got food poisoning STAY AWAY FROM HERE.
Atmosphere: 1
Food: 1
Service: 1
Viktor Lara
Placed order for pick at the Texoma Pkwy location online, came to pick order at pick up time. Staff member said they had an order mixed up and gave our pizza away.
They made us wait another additional 30 minutes due to the mishap. When the order came out, it was the wrong pizza. We waited in total for nearly 45 minutes, we just took the pizza at that point.
Just horrible service experience.
Atmosphere: 1
Food: 2
Service: 1
keith fletcher
Why is my pizza always raw.Not just 1 time but every time.Im just going to quit spending money and time going to this location
Atmosphere: 1
Food: 1
Service: 1
Derek Hamm
They made a massive mistake, gave my $180 order to the wrong person. However, they did their best to make up for it. That's why I gave them 4 starts
Ordered online and live 20 minutes away. Start making food when I get there. Tell me to park. Never bring me my food, had to do in to get it.
Atmosphere: 1
Food: 3
Service: 1
Angela JonesMalone
Not only did Sherman Pizza Hut mess my order up TWICE but then hung up on me on purpose 4 times and refused to deal with THEIR mistakes.
Atmosphere: 1
Food: 1
Service: 1
David Busick
Doesn't deliver to a house in the same town less than a 10 minute drive away
Atmosphere: 1
Food: 1
Service: 1
Alexis Godwin
Customer service is terrible. When I called to order because the App was not working correctly, the lady who answered was rude and very unhelpful. When I asked for a manager to see if they would be able to help with the issue, she said "they stepped out" and offered no other assistance.
I wasn't planning to write a review, but when I kept thinking about my experience, I felt it was really wrong and I should point it out. So, we went into this place, all good, waitress was nice, we ordered pizza and brownie. Waitress asked if we wanted drinks, we did not prefer soda drinks, so I just asked for water. She came back with 4 water cups ice in it. After we were all done, she gave us a receipt which had only pizza and brownie. I handed over the credit card to her, she went to counter and came back asking me to sign. When I noticed the receipt was different than originally given to me and this new receipt had added 4 medium iced tea. I went back to her asked we did not order iced tea, and she mentioned water was charged here and she was sorry she did not inform. Here's my biggest concern, if water was chargeable and you made a mistake, you should clearly inform the customer and take consent to charge. It is very dishonest practice to give one receipt to customer and change it when you had the customer credit card in your hand. I hope the store manager takes note of this review and does some trainings to his staff. If this kind of dishonest practice continues, I am sure you will lose customers trust. And finally, if you really charge for water, print water in the receipt, and not iced tea.
Atmosphere: 3
Food: 4
Service: 1
Was not open for lunch
Atmosphere: 1
Service: 1
A seat in Pizza Hut!
I visited with my friends during lunch hour for the novelty of a seat in Pizza Hut.
The salad bar wasn’t open, but the lunch specials were great.
Turns out Pizza Hut is excellent when you can eat it fresh of the oven.
The service was also great, our waiter was better than some I’ve had at fancy restaurants.
I’d definitely recommend coming for some good value.
Atmosphere: 4
Food: 5
Service: 5
Good food.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
Everything was great. Especially the service. We decided to go old school and eat in the dining room. The person who helped us was friendly and very attentive. Diningroom was clean.
Atmosphere: 5
Food: 5
Service: 5
Food is usually good. I tried something new with a melt cbr, and it was made with fatty seemingly uncooked pieces of bacon. The taste was good, but the bacon made it difficult to eat. Wings were good as usual though.
Atmosphere: 3
Food: 3
Service: 3
That's place really went down hill.last night I got pizza from them n it wasn't done still raw doe.now my stomach hurt n I feel nauseous I'm think I got food poisoning STAY AWAY FROM HERE.
Atmosphere: 1
Food: 1
Service: 1
Placed order for pick at the Texoma Pkwy location online, came to pick order at pick up time. Staff member said they had an order mixed up and gave our pizza away.
They made us wait another additional 30 minutes due to the mishap. When the order came out, it was the wrong pizza. We waited in total for nearly 45 minutes, we just took the pizza at that point.
Just horrible service experience.
Atmosphere: 1
Food: 2
Service: 1
Why is my pizza always raw.Not just 1 time but every time.Im just going to quit spending money and time going to this location
Atmosphere: 1
Food: 1
Service: 1
They made a massive mistake, gave my $180 order to the wrong person. However, they did their best to make up for it. That's why I gave them 4 starts
Restaurantji Recommends
The New manager Eric is awesome. Great service and great food and friendly atmosphere. Keep up the great work!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Meat Pizza, Breadsticks, Cheese Pizza, Cheese Sticks
Ordered online and live 20 minutes away. Start making food when I get there. Tell me to park. Never bring me my food, had to do in to get it.
Atmosphere: 1
Food: 3
Service: 1
Not only did Sherman Pizza Hut mess my order up TWICE but then hung up on me on purpose 4 times and refused to deal with THEIR mistakes.
Atmosphere: 1
Food: 1
Service: 1
Doesn't deliver to a house in the same town less than a 10 minute drive away
Atmosphere: 1
Food: 1
Service: 1
Customer service is terrible. When I called to order because the App was not working correctly, the lady who answered was rude and very unhelpful. When I asked for a manager to see if they would be able to help with the issue, she said "they stepped out" and offered no other assistance.
Service: 1
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