Panda Express
215 Kimball Ave, Southlake
(817) 421-4963
Recent Reviews
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The people who collect the money make faces of disgust when collecting the money. They are not friendly. That is not right.
We ordered delivery through the Panda Express website. About 40 minutes later, we got a call from the delivery driver that he was trying to get our order but Panda Express would not give it to him because it was already picked up??? He said he suspected it was stolen and to call the restaurant. We called the restaurant and they said they already sent the food to be delivered. After an hour and a half without our food, we finally drove to the Panda Express location ourselves to get our food or to get refunded. Maria refused to give the food we ordered and Anna (the manager or assistant manager, she didn't seem to know her own position) would also not give us our food or refund us because "The company doesn't want to lose money" even though that's literally what happened to us. Do not visit this location, they will take your money and then refuse to serve you the food they ordered. Don't let yourself get robbed by a bunch of money-hungry dimwits.
Atmosphere: 1
Food: 1
Service: 1
Javier was terrible! Y’all need to retrain your staff members! Panda Express don’t pay you to talk trash about customers. He is terrible out the bunch.. he needs a reality check ASAP. Like if you are going to come in with an attitude then just stay at home…. 😂👎 and keep your disrespectful comments to yourself please and thank
Atmosphere: 1
Food: 1
Service: 1
As Hispanic male I think is HIGHLY disrespectful that the two staff members JAVIER and MARIA are speaking poorly on a wonderful staff member that works 10x harder than them. Liya is wonderful, she is always polite and attentive. Some of the staff members can be very unprofessional. Be wary of the Spanish speaking staff they love to talk about people in terrible ways.
Atmosphere: 1
Food: 5
Service: 2
Good food, very tasty.
Atmosphere: 4
Food: 4
Service: 4
Portion size is good for the price.quick takeout when you crave chinese food.staff was friendly
Atmosphere: 3
Food: 3
Service: 3
Ordered Large Rice /Large Broccoli, got Large Broccoli,medium Rice with a sticker of Large rice on it oder 16 & 26
Food: 2
Recommended dishes: Panda Express
Excellent service and friendliness
Atmosphere: 5
Food: 5
Service: 5
It is ok the food is less flavorful then other locations but nice staff and clean.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Chow Mein, Orange Chicken Fried Rice Kung Pao Chicken
I’ve had some frustrating experiences at this Panda Express location. Each time I visit, there are issues with poor proportions & not enough condiments as I specifically request, and it’s disappointing to have to point out the same problems repeatedly. As someone with a background in both retail supply chain management, I know how important details like these are to the overall customer experience.
Additionally, I’ve noticed some staff members have an unfortunate attitude that affects the customer experience. It’s disheartening to encounter the same issues during each visit. I hope management looks into these matters, as they are impacting the overall quality of service here. I’d like to see improvements in both order accuracy and customer service.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Prices went up and portion size went down . Cashier was extremely rude . No more business from my family
Atmosphere: 3
Food: 1
Service: 1
The restaurant was dirty and the portions were horrible they gave me so much chao main and no orange chicken
Atmosphere: 2
Food: 1
Service: 3
Great orange chicken
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Build Your Own Bigger Plate - 2 Half Sides, Orange Chicken Fried Rice Kung Pao Chicken
This is my go to Panada Express location. Always speedy yet courteous service great portion size. Chow Mein perfectly cooked not over liked with vegetables, the beef and broccoli actually served with beef.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beijing Beef, Plate, Black Pepper Chicken, Chow Mein
Food ?
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Plate, Orange Chicken Fried Rice Kung Pao Chicken
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