The guy running the window needs a lot more training unprofessional. Very easy to run a drive through guys.
Airdistributor Company
Rude and Nasty. My wife went there at 8:30 PM on 8/17/25 to get me a double burger and baked potato. The person working there was rude and nasty to my wife. She brings a Dave's Double home which I couldn't eat because it was so dry and burnt. This place should shut down. The people working there are the nastiest people I come across. I would avoid at all costs!
Atmosphere: 1
Food: 1
Service: 1
Diablo Rage
Food was cold, and tasted like yesterday's cooked food reheated.
Atmosphere: 3
Food: 1
Service: 3
Cassie Faria
Food was stale. I had a gnat crawling at the bottom of my nuggets container. Don't eat here!
Trevor Hopper
The food was cold immediately after pulling out of the drive thru.
Atmosphere: 2
Food: 2
Service: 4
kerstin yates
I’ve given this Wendy’s in Southlake way too many chances, and every time it’s the same story: the order is wrong, the food is cold, and the service is just shockingly bad. I don’t expect five-star treatment at a fast-food spot, but basic accuracy and a little bit of courtesy shouldn’t be too much to ask.
There’s one employee—a white guy at the counter—who never speaks, never acknowledges customers, and makes the whole experience feel uncomfortable. The rest of the team isn’t much better. They seem completely disinterested in being there, let alone providing even halfway decent customer service.
If you’re hoping for a hot meal made correctly or any kind of professionalism, I suggest you skip this location altogether. Really disappointing, especially for a place in Southlake.
Atmosphere: 2
Food: 2
Service: 1
aimee
2 words RUDE STAFF...
Atmosphere: 1
Service: 1
Stefany Cambra
I get that when you’re less than an hour from closing you don’t want to deal with customers. I was ready to accept cold fries and nuggets or whatever you had. You still had more than 30 minutes before you closed so I figured I’d go for it. But man don’t make people wait in the drive thru ignoring them until they give up and go away. At least tell them you ran out of food or closed early because it was slow and you already cleaned up a bunch of stuff. If it was closing time, I’d get it. But hiding away from the drive thru console and the windows (which doesn’t really work when like 70% of your store is windows) when your store still has another 30+ minutes on the clock is on the same level as ghosting.
Atmosphere: 1
Food: 1
Service: 1
Caroline smith
Drive through on a Saturday. Person running drive through was extremely rude. Wendy's pay wasn't working, and he said he wouldn't wait for us to pay. RUDE.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Jr Cheeseburger
Scott Hair
I thought Wendy's cooks the meat fresh but this location obviously doesn't. I got two junior Baconators to go because I had an appointment to get to (usually always dine in) and it was obvious once I started eating them in the way that the meat was definitely not fresh.
Waited at the front counter and they just stared at me and wouldn’t take my order extremely unprofessional :(
Madison Lewis
Never had issues until today. It's always been a quick drive through, but there was somebody new manning the line and they seemed to be confusing everybody working as parts of meals were coming left and right. I ordered a 4 for 4 and a cookie- this took nearly 10 minutes and a line built behind me. When I got it, I realized too late they forgot the cookie, so a third of the value of the whole meal just not there. I tried calling the store, but nobody answered, so here's a review.
Atmosphere: 1
Food: 3
Service: 1
P1B1
Arrived at the drive thru about 8:25 on Sunday. Ordered a sausage biscuit, diet coke and sausage and egg biscuit. He gave us the diet coke which tasted horrible. He came back to the window after five or so minutes and said it was going to be a while. We asked how long. He said I don’t know, all my people were late today. Probably about 3 minutes, the biscuits are cooking. Waited another 5 to 10 minutes. Asked how much longer. Don’t know, the sausage isn’t ready. We’re told could be 15 minutes. Got our money back and went through the McDonalds drive through with no delay. That store has issues.
Atmosphere: 1
Food: 1
Service: 2
Jasmyn Kelley
None of the workers are EVER wearing gloves and it’s flu & covid season so that’s very unacceptable.
Atmosphere: 2
Food: 2
Service: 1
Selwyn Sims
This place has gone downhill. Please leave Southlake.
The guy running the window needs a lot more training unprofessional. Very easy to run a drive through guys.
Rude and Nasty. My wife went there at 8:30 PM on 8/17/25 to get me a double burger and baked potato. The person working there was rude and nasty to my wife. She brings a Dave's Double home which I couldn't eat because it was so dry and burnt. This place should shut down. The people working there are the nastiest people I come across. I would avoid at all costs!
Atmosphere: 1
Food: 1
Service: 1
Food was cold, and tasted like yesterday's cooked food reheated.
Atmosphere: 3
Food: 1
Service: 3
Food was stale. I had a gnat crawling at the bottom of my nuggets container. Don't eat here!
The food was cold immediately after pulling out of the drive thru.
Atmosphere: 2
Food: 2
Service: 4
I’ve given this Wendy’s in Southlake way too many chances, and every time it’s the same story: the order is wrong, the food is cold, and the service is just shockingly bad. I don’t expect five-star treatment at a fast-food spot, but basic accuracy and a little bit of courtesy shouldn’t be too much to ask.
There’s one employee—a white guy at the counter—who never speaks, never acknowledges customers, and makes the whole experience feel uncomfortable. The rest of the team isn’t much better. They seem completely disinterested in being there, let alone providing even halfway decent customer service.
If you’re hoping for a hot meal made correctly or any kind of professionalism, I suggest you skip this location altogether. Really disappointing, especially for a place in Southlake.
Atmosphere: 2
Food: 2
Service: 1
2 words RUDE STAFF...
Atmosphere: 1
Service: 1
I get that when you’re less than an hour from closing you don’t want to deal with customers. I was ready to accept cold fries and nuggets or whatever you had. You still had more than 30 minutes before you closed so I figured I’d go for it. But man don’t make people wait in the drive thru ignoring them until they give up and go away. At least tell them you ran out of food or closed early because it was slow and you already cleaned up a bunch of stuff. If it was closing time, I’d get it. But hiding away from the drive thru console and the windows (which doesn’t really work when like 70% of your store is windows) when your store still has another 30+ minutes on the clock is on the same level as ghosting.
Atmosphere: 1
Food: 1
Service: 1
Drive through on a Saturday. Person running drive through was extremely rude. Wendy's pay wasn't working, and he said he wouldn't wait for us to pay. RUDE.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Jr Cheeseburger
I thought Wendy's cooks the meat fresh but this location obviously doesn't. I got two junior Baconators to go because I had an appointment to get to (usually always dine in) and it was obvious once I started eating them in the way that the meat was definitely not fresh.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Spicy Chicken Sandwich, Dave's Double
Restaurantji Recommends
Waited at the front counter and they just stared at me and wouldn’t take my order extremely unprofessional :(
Never had issues until today. It's always been a quick drive through, but there was somebody new manning the line and they seemed to be confusing everybody working as parts of meals were coming left and right. I ordered a 4 for 4 and a cookie- this took nearly 10 minutes and a line built behind me. When I got it, I realized too late they forgot the cookie, so a third of the value of the whole meal just not there. I tried calling the store, but nobody answered, so here's a review.
Atmosphere: 1
Food: 3
Service: 1
Arrived at the drive thru about 8:25 on Sunday. Ordered a sausage biscuit, diet coke and sausage and egg biscuit. He gave us the diet coke which tasted horrible. He came back to the window after five or so minutes and said it was going to be a while. We asked how long. He said I don’t know, all my people were late today. Probably about 3 minutes, the biscuits are cooking. Waited another 5 to 10 minutes. Asked how much longer. Don’t know, the sausage isn’t ready. We’re told could be 15 minutes. Got our money back and went through the McDonalds drive through with no delay. That store has issues.
Atmosphere: 1
Food: 1
Service: 2
None of the workers are EVER wearing gloves and it’s flu & covid season so that’s very unacceptable.
Atmosphere: 2
Food: 2
Service: 1
This place has gone downhill. Please leave Southlake.
Atmosphere: 1
Food: 1
Service: 1
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