This Wingstop used to be top notch. Past three times we have ordered from here the order was not correct and employees refused to correct it. First time we asked for all drums, extra extra extra wet, and fries well done. Did not get all drums. Wings were extremely dry (not even normal wetness) and fries were not cooked well. Typically we would get a couple of containers of the sauce to make them as wet as we wanted but not this time. We had to purchase the containers so our wings would be wet. The same exact thing happened the next two weeks in a row. I have attempted to get management to return call or email my feedback responses to no avail. The food costs are skyrocketing and the service and quality of food is rapidly declining! We do not mind paying for quality food and good service, however, this Wingstop currently has neither. Maybe in the future. Another local restaurant has lost our business at least for the time being.
Atmosphere: 1
Food: 1
Service: 1
Susan MacDonald
We stopped in last night after 9pm. No other customers in sight as it looked closed when we pulled up. We walk in and the girl at the register is on her phone and barely greets us. We order and sit down. One of the cooks was in the bathroom for over 10 mins so I am guessing this is why it took over 20 minutes to get our food. When I came up to ask if our food was going to be ready soon the girl at the front was once again on her phone & the cook came up asking me what I needed and then said it would be a minute as the food was in the fryer. It took another 5 minutes before the food was ready and I asked for it to go as it had taken too long. I asked if there were napkins in the to go bag and the girl at the front looked at me like I had 3 eyes and then pointed to the back and said “they are back there”. Literally horrible customer service and the fact that we were the only people in there and there was no apology for the wait and then being on phones - seems some training and rules should be implemented. Not impressed
Atmosphere: 1
Food: 3
Service: 1
Carolene Tsukifuji
Ordered online address was messed up and tip was messed up from what I entered. Left the tip and called the store to correct address. Was told I would have to cancel. Said I would call the driver. Driver took care of everything. Driver gets to store and they tell her I told them to cancel it and they never made it. Still showed being made online. I never said that. They said it would take awhile. Finally got the food. Unprofessional and unnecessary.
Service: 1
Bruce Bailey
Service is fast, food is pretty good, staff is OK. You order, pay and get your food.. lol. I mean it's wings and wings. Not rocket science. The place is busy. Go by and try them out.
Atmosphere: 3
Food: 4
Service: 5
JH
Served us raw chicken. We literally ordered at 7:13pm and the order wasn’t ready until 8:34pm. We sat in the restaurant for an entire hour waiting all for the chicken to be raw. We called and spoke to a manager and he legit told us to “take it to corporate” and “this restaurant has gone through staffing issues. Sorry but supposed staffing issues is not an excuse for raw chicken. We are taking this to the DSHS. This place is straight up terrible. Unless you want to get sick, choose somewhere else.
Atmosphere: 1
Food: 1
Service: 1
XII Volt
It is with great disappointment that I announce the passing of what could have been a promising Wingstop location in Spring Branch, Texas. Once full of potential, it ultimately succumbed to a long battle with poor service, lack of cleanliness, and managerial apathy.
Its final days were marked by imbalance and frustration out of a 16-piece order, only two flats made it into the box, leaving hopes for a fair wing distribution dashed. The dining room, sadly, spent its last hours in disarray. Tables were left uncleared, a trash can was nowhere in sight, and guests were left wandering for working drink options, as both the soda fountain and iced tea were out of commission.
The environment offered no comfort in its final moments. The sun blazed relentlessly through the front windows, making the already uncomfortable space to bright and unbearable. A peek into the kitchen revealed dirty windows a symbol of a place that had stopped caring.
Wait times stretched on past the 15-minute mark, with no word, no apology just silence. And that silence said everything.
Wingstop Spring Branch is survived by better managed locations elsewhere. May they learn from its mistakes.
In lieu of flowers, I suggest a visit to a location that remembers what customer service looks like.
Atmosphere: 2
Food: 4
Service: 2
Todd Fields
Placed my order for delivery @ 6:45 at ten til 8 I called manager was working on it. Called back at 8:30 nothing had been done. Worst service and then wanted me to come pick it up. Terrible service.
Ruben Longoria
Arrived at 12:05 to an empty pre rush dinner. A table of two was finishing up and I ordered a 6 peice combo and a 8 peice combo bone in. After me came a single male and then three construction workers. I finally got my order at 12:37 (32 minutes) later and after the other two tables finished their meals I finally got our order. Wings were good fries were like they get when they've traveled. Never had such experience at a Wingstop before. Oh by the way the rush never came. No customers other than those two tables after me. I could the casual slow working and chatty employees (3) in the kitchen. No wonder they already have a 2.5 star review. I hope I don't get some sort of apology to pacify the Google algorithm with their response . It is truly a shame.
Atmosphere: 2
Food: 2
Service: 1
Javier Amaya Sanchez
Absolute terrible service after waiting for an hour. To just be told that they gave my order to someone else and they would just begin to make it.
Atmosphere: 1
Food: 1
Service: 1
Kyle Phaneuf
Slower than any other location. Order took 1 hour and wasn’t even busy. Staff are rude and unapologetic without valid reasons for being so slow. They’re on their phones a lot of you watch while waiting.
We ordered take out twice at the Spring Branch location and the wings were the worst we have ever ate at any Wing Stop restaurant. The wings taste plain with barely any seasoning and the skin was white with no crispy texture. I had to airfry my food after sending over $28 for dinner. This will be the last time I waste my money at this Location.
Ron Fredericks
Great wings and fries ....... very good!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: 10 Wings
Patricia Caddell
Food was good. Employees friendly and helpful.
Atmosphere: 4
Food: 4
Service: 5
Andrea Gorelik
Why is this location always closed even though website says it's open? I've shown up multiple times during business hours to find doors locked. Sometimes employees are in there cleaning, but motion to me to leave.
Atmosphere: 1
Food: 4
Service: 1
James Strover
I'm not gone lie, have you ever accidentally swallowed ocean water? That's how the 7pc tenders tasted like. Chill out on the 🧂 🧂 🧂 🧂 Good lord
This Wingstop used to be top notch. Past three times we have ordered from here the order was not correct and employees refused to correct it. First time we asked for all drums, extra extra extra wet, and fries well done. Did not get all drums. Wings were extremely dry (not even normal wetness) and fries were not cooked well. Typically we would get a couple of containers of the sauce to make them as wet as we wanted but not this time. We had to purchase the containers so our wings would be wet. The same exact thing happened the next two weeks in a row. I have attempted to get management to return call or email my feedback responses to no avail. The food costs are skyrocketing and the service and quality of food is rapidly declining! We do not mind paying for quality food and good service, however, this Wingstop currently has neither. Maybe in the future. Another local restaurant has lost our business at least for the time being.
Atmosphere: 1
Food: 1
Service: 1
We stopped in last night after 9pm. No other customers in sight as it looked closed when we pulled up. We walk in and the girl at the register is on her phone and barely greets us. We order and sit down. One of the cooks was in the bathroom for over 10 mins so I am guessing this is why it took over 20 minutes to get our food. When I came up to ask if our food was going to be ready soon the girl at the front was once again on her phone & the cook came up asking me what I needed and then said it would be a minute as the food was in the fryer. It took another 5 minutes before the food was ready and I asked for it to go as it had taken too long. I asked if there were napkins in the to go bag and the girl at the front looked at me like I had 3 eyes and then pointed to the back and said “they are back there”. Literally horrible customer service and the fact that we were the only people in there and there was no apology for the wait and then being on phones - seems some training and rules should be implemented. Not impressed
Atmosphere: 1
Food: 3
Service: 1
Ordered online address was messed up and tip was messed up from what I entered. Left the tip and called the store to correct address. Was told I would have to cancel. Said I would call the driver. Driver took care of everything. Driver gets to store and they tell her I told them to cancel it and they never made it. Still showed being made online. I never said that. They said it would take awhile. Finally got the food. Unprofessional and unnecessary.
Service: 1
Service is fast, food is pretty good, staff is OK. You order, pay and get your food.. lol. I mean it's wings and wings. Not rocket science. The place is busy. Go by and try them out.
Atmosphere: 3
Food: 4
Service: 5
Served us raw chicken. We literally ordered at 7:13pm and the order wasn’t ready until 8:34pm. We sat in the restaurant for an entire hour waiting all for the chicken to be raw. We called and spoke to a manager and he legit told us to “take it to corporate” and “this restaurant has gone through staffing issues. Sorry but supposed staffing issues is not an excuse for raw chicken. We are taking this to the DSHS. This place is straight up terrible. Unless you want to get sick, choose somewhere else.
Atmosphere: 1
Food: 1
Service: 1
It is with great disappointment that I announce the passing of what could have been a promising Wingstop location in Spring Branch, Texas. Once full of potential, it ultimately succumbed to a long battle with poor service, lack of cleanliness, and managerial apathy.
Its final days were marked by imbalance and frustration out of a 16-piece order, only two flats made it into the box, leaving hopes for a fair wing distribution dashed. The dining room, sadly, spent its last hours in disarray. Tables were left uncleared, a trash can was nowhere in sight, and guests were left wandering for working drink options, as both the soda fountain and iced tea were out of commission.
The environment offered no comfort in its final moments. The sun blazed relentlessly through the front windows, making the already uncomfortable space to bright and unbearable. A peek into the kitchen revealed dirty windows a symbol of a place that had stopped caring.
Wait times stretched on past the 15-minute mark, with no word, no apology just silence. And that silence said everything.
Wingstop Spring Branch is survived by better managed locations elsewhere. May they learn from its mistakes.
In lieu of flowers, I suggest a visit to a location that remembers what customer service looks like.
Atmosphere: 2
Food: 4
Service: 2
Placed my order for delivery @ 6:45 at ten til 8 I called manager was working on it. Called back at 8:30 nothing had been done. Worst service and then wanted me to come pick it up. Terrible service.
Arrived at 12:05 to an empty pre rush dinner. A table of two was finishing up and I ordered a 6 peice combo and a 8 peice combo bone in. After me came a single male and then three construction workers. I finally got my order at 12:37 (32 minutes) later and after the other two tables finished their meals I finally got our order. Wings were good fries were like they get when they've traveled. Never had such experience at a Wingstop before. Oh by the way the rush never came. No customers other than those two tables after me. I could the casual slow working and chatty employees (3) in the kitchen. No wonder they already have a 2.5 star review. I hope I don't get some sort of apology to pacify the Google algorithm with their response . It is truly a shame.
Atmosphere: 2
Food: 2
Service: 1
Absolute terrible service after waiting for an hour. To just be told that they gave my order to someone else and they would just begin to make it.
Atmosphere: 1
Food: 1
Service: 1
Slower than any other location. Order took 1 hour and wasn’t even busy. Staff are rude and unapologetic without valid reasons for being so slow. They’re on their phones a lot of you watch while waiting.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We ordered take out twice at the Spring Branch location and the wings were the worst we have ever ate at any Wing Stop restaurant. The wings taste plain with barely any seasoning and the skin was white with no crispy texture. I had to airfry my food after sending over $28 for dinner. This will be the last time I waste my money at this Location.
Great wings and fries ....... very good!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: 10 Wings
Food was good. Employees friendly and helpful.
Atmosphere: 4
Food: 4
Service: 5
Why is this location always closed even though website says it's open? I've shown up multiple times during business hours to find doors locked. Sometimes employees are in there cleaning, but motion to me to leave.
Atmosphere: 1
Food: 4
Service: 1
I'm not gone lie, have you ever accidentally swallowed ocean water? That's how the 7pc tenders tasted like. Chill out on the 🧂 🧂 🧂 🧂 Good lord
Atmosphere: 3
Food: 1
Service: 4
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