Horrible customer service. Employees cant wrap burritos. When I asked them to re wrap mine because of a giant hole they made a big deal out of it. Everyone spoke spanish and didnt think I understood them but when I left the called me a name I cant post in this comment. Idk what's going on with chipolte lately bur the customer service and worker quality is lacking.
Updating this review because I went back today. This is what this place has given me as a burrito. Picture posted is as of 1/14/2026. This is crazy that a place that specializes in burritos would call this ok.
Atmosphere: 2
Food: 1
Service: 1
Jakendra Morgan
This location is going down hill. They barely give you portions, very rude when you ask for more! Chicken cold, hard, burnt, and old with no flavor! This location used to be the best one not anymore guacamole was so horrible omg just a waste of money! The queso also is being made to thick now
Atmosphere: 1
Food: 1
Service: 1
Private Private
Found a roach in my chipotle. Restaurant already closed and customer service refused refund until they conduct an “investigation”. Investigation into what??
Atmosphere: 1
Food: 1
Service: 1
Emily H
I won’t be coming back to this location anytime soon. The cashier was very rude and needs better training . I asked for a 20 oz drink and her response is “I don’t know which cup that is. Small or large”. Decided to let that comment go. As I was looking for my card to pay she says “are you paying with card”. I was very clearly looking for my card in my wallet. Considering there was no one else in line behind me, I am not sure why she was trying to rush me out.
Service: 1
nairxx m
From the very beginning of our interaction, the Chipotle worker was unprofessional and rude toward both me and my cousin. When my cousin politely asked for extra meat, the worker responded with an attitude and acted as if the request was a burden. When it was my turn, she treated me the same way — short, irritated responses and a clearly dismissive tone. Even worse, when I asked for extra meat and paid for it, she gave me the tiniest scoops possible, nowhere near the portion that “extra” is supposed to be. It felt intentional and spiteful, not just careless. What made the situation completely unacceptable was what she chose to say next. Thinking we wouldn’t understand her, she started talking about us in Spanish. I heard her clearly say, “Siempre son los negros siendo difíciles,” meaning, “It’s always the Black people being difficult.” This was openly discriminatory, offensive, and absolutely not something any customer should ever hear from an employee. When I looked at her and said, “¿Qué tú dijiste?” asking “What did she say” she immediately went silent, realizing I understood everything she said and that she had been caught. This wasn’t just poor service it was targeted disrespect, racial bias, and a complete lack of professionalism. No customer should be treated this way, especially when they are paying for their food and simply asking to receive what they paid for.
Atmosphere: 1
Food: 1
Service: 1
SWAMPKING Productions
I came to this location Halloween night ($6 bowl or burrito). Despite the sheer volume of people they were polite and swift, and the ingredients were fresh. I was thoroughly impressed.
Joseph Bosco
I have not once had a good experience at this location to the point I have been going to a location about 12 minutes away and have a wonderful experience
They never give a good amount of food and take forever to refill ingredients to the point that the food gets stale
last night they put about 2 ounces of pork on my burrito and when I asked for more they looked me straight in the eyes and asked if I wanted double meat when I told them no I want a reasonable portion of food which I was then reluctantly given and I had to get a Mexican coke since this locations soda machine is never properly calibrated so the soda is massively watered down which has always been an issue and finally once I finally sat down to eat the rice was dry and some parts even clumped up and couldn’t even be bit into so I had to take it out of my mouth and set aside
Overall terrible location that I’ve delayed making a review for in the hopes that it will eventually get better
Chipotle Corporate needs to investigate this location and retrain everyone involved including managers and the owner
Atmosphere: 3
Food: 1
Service: 1
Paul Sahagun
This place is ran absolutely horribly. If I put my order in 20 min prior to arriving and still have to wait 30 min for my food what is the point of online ordering. This locations staff is absolute trash. Get employees that work not stand around.
Atmosphere: 1
Food: 1
Service: 1
LaToya Rainwater
Friendly staff and no wait time! The food portions were just fine. A great, quick experience overall.
Atmosphere: 5
Food: 5
Service: 5
Carrie K
This place is pitiful! Ordered double meat and only received half of the portions I paid for. My 2nd bowl they didnt even put the chicken in that was ordered and my burrito was cold! Very disappointed as I've always like Chipotle but not so much anymore.
My order was completely wrong and extremely cold never again
Food: 1
Rhondy Dickey
It was ok
Atmosphere: 4
Food: 4
Service: 4
Paris Bennette
Went to take a bite and had a bug in my food 🤢🤢🤢 never eating chipotle again
Atmosphere: 1
Food: 1
Service: 1
Randy N.
My food was good. Nice place to sit and have a lunch or dinner.
Atmosphere: 4
Food: 4
Service: 4
Isaac Guzman
My first time here today.. came in alone didnt know anything about the prices or how the food order goes, mr Josue who was making the bowls - he helped me out on how everything goes and went up and beyond to serve me. My first time here today but definitely coming back, Thank you.
Horrible customer service. Employees cant wrap burritos. When I asked them to re wrap mine because of a giant hole they made a big deal out of it. Everyone spoke spanish and didnt think I understood them but when I left the called me a name I cant post in this comment. Idk what's going on with chipolte lately bur the customer service and worker quality is lacking.
Updating this review because I went back today. This is what this place has given me as a burrito. Picture posted is as of 1/14/2026. This is crazy that a place that specializes in burritos would call this ok.
Atmosphere: 2
Food: 1
Service: 1
This location is going down hill. They barely give you portions, very rude when you ask for more! Chicken cold, hard, burnt, and old with no flavor! This location used to be the best one not anymore guacamole was so horrible omg just a waste of money! The queso also is being made to thick now
Atmosphere: 1
Food: 1
Service: 1
Found a roach in my chipotle. Restaurant already closed and customer service refused refund until they conduct an “investigation”. Investigation into what??
Atmosphere: 1
Food: 1
Service: 1
I won’t be coming back to this location anytime soon. The cashier was very rude and needs better training . I asked for a 20 oz drink and her response is “I don’t know which cup that is. Small or large”. Decided to let that comment go. As I was looking for my card to pay she says “are you paying with card”. I was very clearly looking for my card in my wallet. Considering there was no one else in line behind me, I am not sure why she was trying to rush me out.
Service: 1
From the very beginning of our interaction, the Chipotle worker was unprofessional and rude toward both me and my cousin. When my cousin politely asked for extra meat, the worker responded with an attitude and acted as if the request was a burden. When it was my turn, she treated me the same way — short, irritated responses and a clearly dismissive tone. Even worse, when I asked for extra meat and paid for it, she gave me the tiniest scoops possible, nowhere near the portion that “extra” is supposed to be. It felt intentional and spiteful, not just careless. What made the situation completely unacceptable was what she chose to say next. Thinking we wouldn’t understand her, she started talking about us in Spanish. I heard her clearly say, “Siempre son los negros siendo difíciles,” meaning, “It’s always the Black people being difficult.” This was openly discriminatory, offensive, and absolutely not something any customer should ever hear from an employee. When I looked at her and said, “¿Qué tú dijiste?” asking “What did she say” she immediately went silent, realizing I understood everything she said and that she had been caught. This wasn’t just poor service it was targeted disrespect, racial bias, and a complete lack of professionalism. No customer should be treated this way, especially when they are paying for their food and simply asking to receive what they paid for.
Atmosphere: 1
Food: 1
Service: 1
I came to this location Halloween night ($6 bowl or burrito). Despite the sheer volume of people they were polite and swift, and the ingredients were fresh. I was thoroughly impressed.
I have not once had a good experience at this location to the point I have been going to a location about 12 minutes away and have a wonderful experience
They never give a good amount of food and take forever to refill ingredients to the point that the food gets stale
last night they put about 2 ounces of pork on my burrito and when I asked for more they looked me straight in the eyes and asked if I wanted double meat when I told them no I want a reasonable portion of food which I was then reluctantly given and I had to get a Mexican coke since this locations soda machine is never properly calibrated so the soda is massively watered down which has always been an issue and finally once I finally sat down to eat the rice was dry and some parts even clumped up and couldn’t even be bit into so I had to take it out of my mouth and set aside
Overall terrible location that I’ve delayed making a review for in the hopes that it will eventually get better
Chipotle Corporate needs to investigate this location and retrain everyone involved including managers and the owner
Atmosphere: 3
Food: 1
Service: 1
This place is ran absolutely horribly. If I put my order in 20 min prior to arriving and still have to wait 30 min for my food what is the point of online ordering. This locations staff is absolute trash. Get employees that work not stand around.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff and no wait time! The food portions were just fine. A great, quick experience overall.
Atmosphere: 5
Food: 5
Service: 5
This place is pitiful! Ordered double meat and only received half of the portions I paid for. My 2nd bowl they didnt even put the chicken in that was ordered and my burrito was cold! Very disappointed as I've always like Chipotle but not so much anymore.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My order was completely wrong and extremely cold never again
Food: 1
It was ok
Atmosphere: 4
Food: 4
Service: 4
Went to take a bite and had a bug in my food 🤢🤢🤢 never eating chipotle again
Atmosphere: 1
Food: 1
Service: 1
My food was good. Nice place to sit and have a lunch or dinner.
Atmosphere: 4
Food: 4
Service: 4
My first time here today.. came in alone didnt know anything about the prices or how the food order goes, mr Josue who was making the bowls - he helped me out on how everything goes and went up and beyond to serve me. My first time here today but definitely coming back, Thank you.
Atmosphere: 5
Food: 5
Service: 5
Loading...