I usually go to the one on Rayford always on my way from my drs appointments I now have a new commute in the mornings that allows me to pass by this location which I was excited for I was the first customer in this morning and was greeted with poor customer service. The lady was rude from the speaker box all the way to the drive through window. Was rude about me not having 3 digit code for my rewards I told her I’ve never done that instead of directing me to it she just got frustrated that she had to type in my number. Not good to be that snappy so early to your morning customers.
Food: 5
Service: 1
Sergio Del Aguila
I wish I didn't make this lady work so hard by asking her to give a separate box for my 10 cinnamon rolls. She wanted to stake on top of each other. She said that they only use boxes for 12 or more items. I even offer I will pay for the extra boxs. She said I don't have a way to charge a box.
Atmosphere: 3
Food: 5
Service: 3
Ashley Lane
$4 for one and they give you the wrong item this has now happened to me for the 4th time and today they gave me the wrong item twice. I can not keep driving back and when I called to tell them they had no concern. I work hard for my money they need to do better!
Service: 1
Pat H
Ordered to take out. Did not receive the food that I ordered
Atmosphere: 5
Food: 2
Service: 5
Van
Tired of going here. They never have kolaches available. Not even the staples like ham and cheese or jalapeno sausage and cheese. You have to pick from left overs items that no ones else wants. Saw a couple people leave like me. Losing customers.
Jay S.
Well stocked. Good food. Everyone is courteous. Inside is clean and great atmosphere. I have made this my go to Kolache Factory. Just suggestion have more variety of cold drinks. Not just cokes. Maybe some ice teas. Etc.
Atmosphere: 5
Food: 5
Service: 5
Gloria Marquez
Employees are not consistent with communication . i asked for something and he never put it on my order and didnt tell me they didnt have any , instead he ignored me
Service: 1
Jana Chambers
Just wished they have this in Florida.
Atmosphere: 5
Food: 5
Service: 5
Dan McLain
The brisket kolachies are the bomb 💣
Atmosphere: 5
Food: 5
Service: 5
Dustin Dreyer
Always loved kolache factory growing up. I'm glad there is one near me that's really good
Recommended dishes: Kolaches, Cream Spinach, Korean Beef Croissant
Sandra Campos
I bought 10 kolaches and lady refused to give me a box because box is only for a dozen kolaches?. After insisting, she gave me a box and charged me for it. Never coming to this location again. Kolaches were also a fail. Product I received looked more like biscuits; very little to nothing filling.
Terrance Williams
If you're looking for a quick fulfilling meal the kolache factory is the best place to go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kolaches
Phillip Lang
A staple of Houston and surrounding areas. I've been eating at various locations for well over a decade now my breakfast must have at least 6 times or more a month!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kolaches, Bar-B-Q Brisket, Kolache of the Month, Sausage Jalapeño & Cheese, Pepperoni Pizza, Korean Beef Croissant, Jalapeño Popper
A J
This is my go to location since two in my area that were closer closed their doors. This location is good I just wish the customer service was a bit better. Make me feel like you appreciate my business because from working in the service industry If we don't have customers we don't have jobs. Anyhow as a company they have a good product. I just wish when creating new limited time Kolaches they come up with more vegan options and Kolaches without bacon for those who want something different that don't eat meat or pork products. I would like to try the millennial but. it has bacon and I am curious how warming up a kolache with avocado is going to work or how they are going to keep the avocado from turning brown before it is served.
I usually go to the one on Rayford always on my way from my drs appointments I now have a new commute in the mornings that allows me to pass by this location which I was excited for I was the first customer in this morning and was greeted with poor customer service. The lady was rude from the speaker box all the way to the drive through window. Was rude about me not having 3 digit code for my rewards I told her I’ve never done that instead of directing me to it she just got frustrated that she had to type in my number. Not good to be that snappy so early to your morning customers.
Food: 5
Service: 1
I wish I didn't make this lady work so hard by asking her to give a separate box for my 10 cinnamon rolls. She wanted to stake on top of each other. She said that they only use boxes for 12 or more items. I even offer I will pay for the extra boxs. She said I don't have a way to charge a box.
Atmosphere: 3
Food: 5
Service: 3
$4 for one and they give you the wrong item this has now happened to me for the 4th time and today they gave me the wrong item twice. I can not keep driving back and when I called to tell them they had no concern. I work hard for my money they need to do better!
Service: 1
Ordered to take out. Did not receive the food that I ordered
Atmosphere: 5
Food: 2
Service: 5
Tired of going here. They never have kolaches available. Not even the staples like ham and cheese or jalapeno sausage and cheese. You have to pick from left overs items that no ones else wants. Saw a couple people leave like me. Losing customers.
Well stocked. Good food. Everyone is courteous. Inside is clean and great atmosphere. I have made this my go to Kolache Factory. Just suggestion have more variety of cold drinks. Not just cokes. Maybe some ice teas. Etc.
Atmosphere: 5
Food: 5
Service: 5
Employees are not consistent with communication . i asked for something and he never put it on my order and didnt tell me they didnt have any , instead he ignored me
Service: 1
Just wished they have this in Florida.
Atmosphere: 5
Food: 5
Service: 5
The brisket kolachies are the bomb 💣
Atmosphere: 5
Food: 5
Service: 5
Always loved kolache factory growing up. I'm glad there is one near me that's really good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kolaches
Restaurantji Recommends
The food is fresh and very tasty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kolaches, Cream Spinach, Korean Beef Croissant
I bought 10 kolaches and lady refused to give me a box because box is only for a dozen kolaches?. After insisting, she gave me a box and charged me for it. Never coming to this location again. Kolaches were also a fail. Product I received looked more like biscuits; very little to nothing filling.
If you're looking for a quick fulfilling meal the kolache factory is the best place to go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kolaches
A staple of Houston and surrounding areas. I've been eating at various locations for well over a decade now my breakfast must have at least 6 times or more a month!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kolaches, Bar-B-Q Brisket, Kolache of the Month, Sausage Jalapeño & Cheese, Pepperoni Pizza, Korean Beef Croissant, Jalapeño Popper
This is my go to location since two in my area that were closer closed their doors. This location is good I just wish the customer service was a bit better. Make me feel like you appreciate my business because from working in the service industry If we don't have customers we don't have jobs. Anyhow as a company they have a good product.
I just wish when creating new limited time Kolaches they come up with more vegan options and Kolaches without bacon for those who want something different that don't eat meat or pork products. I would like to try the millennial but. it has bacon and I am curious how warming up a kolache with avocado is going to work or how they are going to keep the avocado from turning brown before it is served.
Atmosphere: 4
Food: 4
Service: 3
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