We always get great fresh food. Staff is very friendly.
Atmosphere: 3
Food: 5
Service: 5
Dawna Hendrix
Ashly and her crew are the best!
Atmosphere: 5
Food: 5
Service: 5
Tamauyla Preston
So this was the 1st and most definitely last time I will go to this restaurant! I am a manager so I deal with customer service related issues, and I would have rated their c.s. skills at half a star if I could! We ordered a sandwich combo, nachos, and cookie/brownie. The cashier was a young white or Hispanic female who started out great with taking our order! The issue came when we noticed our total was $35+. Before placing the order my husband asked what sides came with the sandwich if he got a combo. Her response was pointing to the sides menu and clearly saying the listed sides were free with any sandwich combo! Not the 1st 3 we’re free and the others were extra! She never said the side salad was an upgrade! Cuz if that was the case we most definitely wouldn’t have gotten it! Her explanation after taking our $$ was “Oh the salad is an upgrade so that’s why you were charged!” Even tho that wasn’t what she said before we placed the order! She could have explained that to us to begin with! Then when my husband asked about the salad she caught an attitude like, she was mad that we were asking why we were charged! So then she proceeds to get I guess the manager or whoever she was! Who was ruder then the cashier! Coming out with an attitude! I even tried to calmly explain where my husband’s frustrations came from only for her to say “What do you want me to do about it!” Which didn’t help any at all! As I said I am a manager and deal with customers and attitudes all day! Not once did she offer any positive customer service. It was all attitudes and smirks! She offered no solutions to her cashiers mistake other than “It’s an upgrade! And a nasty attitude! Then the sandwich was bland with no flavor and they mixed all the cold toppings for the nachos with the hot! The only thing that I would give 3 stars for would be the cookie brownie! I will never go there again!! Horrible customer service, nasty attitudes, not explaining full details of the menu, and overly priced items.
Atmosphere: 1
Food: 1
Service: 1
Vanessa Blackshear
It felt more like being at social hours than people trying to help me and take my order and get my food, correct. My potato was hard, and it barely had any each other on it.
Atmosphere: 1
Food: 1
Service: 1
Roy Williams
I came around 2pm wasn’t very busy at the time. One place their order before me and someone was waiting. Once I placed my order I had a seat but before I ordered I noticed how tired the cashier appeared. She was constantly yawning and complaining how sleepy she was during the whole time. I can sympathize if maybe she was sick and pushing through the day but clearly she was hung over or stayed up far too late. At least three to four people ordered after me got their food first. Once I finally got my order food it was wrong. When they finally fixed my order the people who dined in had finished eating and left.
Atmosphere: 1
Food: 3
Service: 1
Shanie ThePoet
Pick 2Jalopeno and turkeyWith chicken pecan berry salad ? perfect!
Atmosphere: 3
Food: 5
Service: 3
James Davis
Out of romaine lettuce
Holly Colotta
Good sandwiches, baked potatoes, great potato soup!
The food was delicious as always and the service was exceptional. The manager greeted us and took care of refilling our drinks for us while the rest of the staff was wonderful as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Salad, The McAlister's Club
Leonis J.
They ALWAYS forget my cookie to the point DoorDash questioned was I lying. So I decide to place order for pick up only for them to forget my cookie again and when I notified there was a delay , attendant claimed it wast on receipt while staring at the receipt
Mark Bernard
Paid over 20 dollars per person for a cup of soup, a 4 inch sandwich, a 6inch sandwich and a bag of chips way over priced and will never order from again.
Food: 1
Nelda Shorten
Wonderful service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
GodChasersHTX
When I tell you that the customer service at this location is superb. The managers went above and beyond to ensure we were taken care of.
We always get great fresh food. Staff is very friendly.
Atmosphere: 3
Food: 5
Service: 5
Ashly and her crew are the best!
Atmosphere: 5
Food: 5
Service: 5
So this was the 1st and most definitely last time I will go to this restaurant! I am a manager so I deal with customer service related issues, and I would have rated their c.s. skills at half a star if I could! We ordered a sandwich combo, nachos, and cookie/brownie. The cashier was a young white or Hispanic female who started out great with taking our order! The issue came when we noticed our total was $35+. Before placing the order my husband asked what sides came with the sandwich if he got a combo. Her response was pointing to the sides menu and clearly saying the listed sides were free with any sandwich combo! Not the 1st 3 we’re free and the others were extra! She never said the side salad was an upgrade! Cuz if that was the case we most definitely wouldn’t have gotten it! Her explanation after taking our $$ was “Oh the salad is an upgrade so that’s why you were charged!” Even tho that wasn’t what she said before we placed the order! She could have explained that to us to begin with! Then when my husband asked about the salad she caught an attitude like, she was mad that we were asking why we were charged! So then she proceeds to get I guess the manager or whoever she was! Who was ruder then the cashier! Coming out with an attitude! I even tried to calmly explain where my husband’s frustrations came from only for her to say “What do you want me to do about it!” Which didn’t help any at all! As I said I am a manager and deal with customers and attitudes all day! Not once did she offer any positive customer service. It was all attitudes and smirks! She offered no solutions to her cashiers mistake other than “It’s an upgrade! And a nasty attitude! Then the sandwich was bland with no flavor and they mixed all the cold toppings for the nachos with the hot! The only thing that I would give 3 stars for would be the cookie brownie! I will never go there again!! Horrible customer service, nasty attitudes, not explaining full details of the menu, and overly priced items.
Atmosphere: 1
Food: 1
Service: 1
It felt more like being at social hours than people trying to help me and take my order and get my food, correct. My potato was hard, and it barely had any each other on it.
Atmosphere: 1
Food: 1
Service: 1
I came around 2pm wasn’t very busy at the time. One place their order before me and someone was waiting. Once I placed my order I had a seat but before I ordered I noticed how tired the cashier appeared. She was constantly yawning and complaining how sleepy she was during the whole time. I can sympathize if maybe she was sick and pushing through the day but clearly she was hung over or stayed up far too late. At least three to four people ordered after me got their food first. Once I finally got my order food it was wrong. When they finally fixed my order the people who dined in had finished eating and left.
Atmosphere: 1
Food: 3
Service: 1
Pick 2Jalopeno and turkeyWith chicken pecan berry salad ? perfect!
Atmosphere: 3
Food: 5
Service: 3
Out of romaine lettuce
Good sandwiches, baked potatoes, great potato soup!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwiches, Potato Salad, Baked Potato
The French dip is awesome when paired with the potato salad. Very quiet restaurant that you can enjoy your meal with your spouse or date.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
Great neighborhood chain sandwich shop with a large menu. Known for their sweet tea.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwiches, Salad
Restaurantji Recommends
The food was delicious as always and the service was exceptional. The manager greeted us and took care of refilling our drinks for us while the rest of the staff was wonderful as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Salad, The McAlister's Club
They ALWAYS forget my cookie to the point DoorDash questioned was I lying. So I decide to place order for pick up only for them to forget my cookie again and when I notified there was a delay , attendant claimed it wast on receipt while staring at the receipt
Paid over 20 dollars per person for a cup of soup, a 4 inch sandwich, a 6inch sandwich and a bag of chips way over priced and will never order from again.
Food: 1
Wonderful service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
When I tell you that the customer service at this location is superb. The managers went above and beyond to ensure we were taken care of.
Atmosphere: 5
Food: 5
Service: 5