Ordered Greek Salad with Chicken for pick up. Picked up the salad at the requested time which was great. Get home and there is no chicken on the salad. Called the location and Joe, the manager said it was his last day, and did not care my order was not compete and hung up. Called back and asked for Joe and they hung up again! Horrible customer service!
Food: 1
Service: 1
Jules
I order a 1/2 salad changed me more than price on outside menu and I only got one slice of avocado really. Drive thru always does that so when you get home guess what surprise.$ 9.10 for lettuce and a few PCs of chicken .
Food: 1
Service: 3
Jessica Carbajal
Slowest service EVER and they were out of about half the menu. Never coming back here!!
Elibeth Sanchez
I used to come here when I could and it was good. Recently I’ve noticed a MAJOR drop in customer service and food quality. When ordering the cashier spoke 3 words and upon waiting 20 mins, our food came out wrong. I could see in the kitchen they were low on stock, including drinks and ice. Not a great experience as it once was, I’m very disappointed
Atmosphere: 1
Food: 3
Service: 1
Blain Bodensteiner
Do not waste your money or time here!!!all the employees have terrible attitudes and your food will likely come out wrong. It seems they are always out of something and never mention that that are out of said product until your order arrives and it is not what you ordered.
Atmosphere: 2
Service: 1
Ashley Castro Veliz
Awful service. Drive thru wait time is always 20min plus! And not to mentioned, my order is always wrong or incomplete. The incompetence that goes on in there is beyond me. I felt like I had to leave a review today because of 30 plus min wait time with only one car in front. I called the store to see what was going on and I was advised by Jeff or Joshua (manager) that they are short staffed and they are waiting for “bacon” to come out to give the car in front to their order. He then says , “your order is ready, you can come inside to pick it up”. My thoughts are why not have the car in front park in the front of the store and hand them their food when it’s ready rather than holding up this nightmare line, that now has 5-6 cars behind me. I went drive thru for a reason ??♀️. Awful staff and management. Won’t be going to that Panera anymore. Save yourselves the misery.
Gary D (buckey)
I just completed a trip to my fourth Panera in the last couple of weeks. I wanted to see if the decline in service in my local Panera was just local or if it was systemic. Service (correctness of order, speed, friendliness etc. we're equally poor in all locations). Not sure what is going on but easy to ser how once good chains go out of business.
Atmosphere: 3
Food: 3
Service: 1
Rita & Richard Gazader
If you want to wait an eternity for your food go to this location.
Atmosphere: 1
Food: 4
Service: 1
Google Customer
Waited 15 minutes for a single cup of soup AFTER driving 15 minutes to the store bc the status showed ready. Orders that came in after from people who physically came in were filled but not mine. I canceled and left. No explanation was given as to why other to go orders were filled but not this one. Lots of staff doing literally nothing.
M Terrell
Waiting 10 minutes for a sandwich only to be told at minute 11 they were out of the bread for the sandwich is unacceptable and a regular occurrence here. I’ve given up on this location.
The bacon avocado sandwich had a pathetic little piece of avocado and very little bacon. The soup was great. The kids running it were attentive, but kids basically.
Atmosphere: 5
Food: 1
Service: 4
D Barnes
I would give this Panera bread a 0 but it won’t let me post without a star.I went in today for lunch with my 94 year old mother and my disabled sister.There was no one at the counter but then the lady walked by and said I’ll be right with you it’s really busy. Mind you there was no one else at the counter and the restaurant was about 25% full. We placed our order and went to sit down. My mom went to get her coffee and there was no dark roast. She then tried the light roast and it was lukewarm. She then told the lady behind the counter and she said oh I’ll make some fresh. After 5 minutes I went to check and she said oh I am brewing it now and will bring it out when it’s ready. She did bring out fresh hot coffee for my mom. We wondered out loud why we didn’t get a number as they normally bring the food to your table. After another 10 minutes had gone by I walked up to the counter and saw our trays sitting there. I asked if this was my order and the man said yes for (my name) I took two of the trays to the table and checked out the soup which was barely lukewarm. I brought them back to the counter and told the man the soup was not hot. He replied in a smart-mouthed tone, “well I called your name 3 times”. I told him I never heard anyone call my name and you usually bring the food to the table. He said “ we don’t do that anymore”. Then I stuck my finger in my mothers soup to check the temperature that I had left on the counter since I can’t carry three trays at a time. I then told him this one is not hot either. His reply “ now you stuck your finger in it” I’ll have to give you a new one. What??? I then asked to speak to the manager and he says I am the manager. I said is this how you treat your paying customers? His reply was ya! I said I will take this up with corporate and he said go ahead. At this time a guy standing there on my side of the counter says “ I guess you just want to be mean to the employees today”. I was shocked and asked him what business of this is yours and you need to stay out of it. He kept on mouthing off at me and I said oh you must be his friend and I then got our hot soups and took them to our table.After being in the restaurant for about and hour and a half we got up to leave and saw the same man (customer) sitting at the tables in the back corner with a group of people some of which were the employees of the store including the manager. Before leaving I asked for the managers name and they said it was David Garcia. I confirmed that this was the same man I was dealing with and they said yes. Hopefully you have cameras on the premises so you can confirm all of this.I am completely shocked by the way I was treated and have vowed to never step foot in there ever again.Also the restaurant is very run down in appearance. There were also no towels in the restroom so how are the employees washing and drying their hands. I came home and read the reviews for this location and they are not good at all. I don’t know if this is a corporate, district manager or a store manager problem but something needs to change if you care to stay in business. I will be sending this to customer service as well. I look forward to hearing from someone in corporate regarding this situation.
Food: 1
Clints89
The bagels are good if they have the ones you want or the cream cheese. Also the drive thru takes significantly longer than it should.
Atmosphere: 1
Food: 3
Service: 1
Greenbean1911
Drive-thru was very slow. Waited 15 minutes to get food. Caesar salad had soggy black lettuce.
Ordered Greek Salad with Chicken for pick up. Picked up the salad at the requested time which was great. Get home and there is no chicken on the salad. Called the location and Joe, the manager said it was his last day, and did not care my order was not compete and hung up. Called back and asked for Joe and they hung up again! Horrible customer service!
Food: 1
Service: 1
I order a 1/2 salad changed me more than price on outside menu and I only got one slice of avocado really. Drive thru always does that so when you get home guess what surprise.$ 9.10 for lettuce and a few PCs of chicken .
Food: 1
Service: 3
Slowest service EVER and they were out of about half the menu. Never coming back here!!
I used to come here when I could and it was good. Recently I’ve noticed a MAJOR drop in customer service and food quality. When ordering the cashier spoke 3 words and upon waiting 20 mins, our food came out wrong. I could see in the kitchen they were low on stock, including drinks and ice. Not a great experience as it once was, I’m very disappointed
Atmosphere: 1
Food: 3
Service: 1
Do not waste your money or time here!!!all the employees have terrible attitudes and your food will likely come out wrong. It seems they are always out of something and never mention that that are out of said product until your order arrives and it is not what you ordered.
Atmosphere: 2
Service: 1
Awful service. Drive thru wait time is always 20min plus! And not to mentioned, my order is always wrong or incomplete. The incompetence that goes on in there is beyond me. I felt like I had to leave a review today because of 30 plus min wait time with only one car in front. I called the store to see what was going on and I was advised by Jeff or Joshua (manager) that they are short staffed and they are waiting for “bacon” to come out to give the car in front to their order. He then says , “your order is ready, you can come inside to pick it up”. My thoughts are why not have the car in front park in the front of the store and hand them their food when it’s ready rather than holding up this nightmare line, that now has 5-6 cars behind me. I went drive thru for a reason ??♀️. Awful staff and management. Won’t be going to that Panera anymore. Save yourselves the misery.
I just completed a trip to my fourth Panera in the last couple of weeks. I wanted to see if the decline in service in my local Panera was just local or if it was systemic. Service (correctness of order, speed, friendliness etc. we're equally poor in all locations). Not sure what is going on but easy to ser how once good chains go out of business.
Atmosphere: 3
Food: 3
Service: 1
If you want to wait an eternity for your food go to this location.
Atmosphere: 1
Food: 4
Service: 1
Waited 15 minutes for a single cup of soup AFTER driving 15 minutes to the store bc the status showed ready. Orders that came in after from people who physically came in were filled but not mine. I canceled and left. No explanation was given as to why other to go orders were filled but not this one. Lots of staff doing literally nothing.
Waiting 10 minutes for a sandwich only to be told at minute 11 they were out of the bread for the sandwich is unacceptable and a regular occurrence here. I’ve given up on this location.
Service: 1
Restaurantji Recommends
The bacon avocado sandwich had a pathetic little piece of avocado and very little bacon. The soup was great. The kids running it were attentive, but kids basically.
Atmosphere: 5
Food: 1
Service: 4
I would give this Panera bread a 0 but it won’t let me post without a star.I went in today for lunch with my 94 year old mother and my disabled sister.There was no one at the counter but then the lady walked by and said I’ll be right with you it’s really busy. Mind you there was no one else at the counter and the restaurant was about 25% full. We placed our order and went to sit down. My mom went to get her coffee and there was no dark roast. She then tried the light roast and it was lukewarm. She then told the lady behind the counter and she said oh I’ll make some fresh. After 5 minutes I went to check and she said oh I am brewing it now and will bring it out when it’s ready. She did bring out fresh hot coffee for my mom. We wondered out loud why we didn’t get a number as they normally bring the food to your table. After another 10 minutes had gone by I walked up to the counter and saw our trays sitting there. I asked if this was my order and the man said yes for (my name) I took two of the trays to the table and checked out the soup which was barely lukewarm. I brought them back to the counter and told the man the soup was not hot. He replied in a smart-mouthed tone, “well I called your name 3 times”. I told him I never heard anyone call my name and you usually bring the food to the table. He said “ we don’t do that anymore”. Then I stuck my finger in my mothers soup to check the temperature that I had left on the counter since I can’t carry three trays at a time. I then told him this one is not hot either. His reply “ now you stuck your finger in it” I’ll have to give you a new one. What??? I then asked to speak to the manager and he says I am the manager. I said is this how you treat your paying customers? His reply was ya! I said I will take this up with corporate and he said go ahead. At this time a guy standing there on my side of the counter says “ I guess you just want to be mean to the employees today”. I was shocked and asked him what business of this is yours and you need to stay out of it. He kept on mouthing off at me and I said oh you must be his friend and I then got our hot soups and took them to our table.After being in the restaurant for about and hour and a half we got up to leave and saw the same man (customer) sitting at the tables in the back corner with a group of people some of which were the employees of the store including the manager. Before leaving I asked for the managers name and they said it was David Garcia. I confirmed that this was the same man I was dealing with and they said yes. Hopefully you have cameras on the premises so you can confirm all of this.I am completely shocked by the way I was treated and have vowed to never step foot in there ever again.Also the restaurant is very run down in appearance. There were also no towels in the restroom so how are the employees washing and drying their hands. I came home and read the reviews for this location and they are not good at all. I don’t know if this is a corporate, district manager or a store manager problem but something needs to change if you care to stay in business. I will be sending this to customer service as well. I look forward to hearing from someone in corporate regarding this situation.
Food: 1
The bagels are good if they have the ones you want or the cream cheese. Also the drive thru takes significantly longer than it should.
Atmosphere: 1
Food: 3
Service: 1
Drive-thru was very slow. Waited 15 minutes to get food. Caesar salad had soggy black lettuce.
Food: 1
Service: 2
Very good service.
Atmosphere: 4
Food: 5
Service: 4