This place It's the worse customer service. Corporate needs to train them to have a better service !!!!!
Atmosphere: 1
Food: 1
Service: 1
Alejandro Gomez
Night crew 🌙 didn't answer in the drive thru windows they were inside but no response. No munchies for me 😢. It's still jack though they got good food
Atmosphere: 3
Food: 4
Service: 2
Houston Explorer
Food was prepared as ordered. Hot and fresh with friendly service.
Atmosphere: 5
Food: 5
Service: 5
DestinyTalk with T
I rarely eat out. On my way home from church a quick stop before preparing dinner. I should have followed my first mind. I will continue to eat at home. Nasty always look at your food if eating out. *****MOLD***** if you don’t see if they may have removed it don’t trust it.
jordan vines
They were swamped but handled the situation beautifully. Our order came out perfect and made the night. Great place!
Atmosphere: 5
Food: 5
Service: 5
Narziso Alfaro
Good breakfast place loved it 😋 👌
Atmosphere: 5
Food: 5
Service: 5
Trey young
Was visiting from Florida and never tried it. Burger was massive and for a fast food place… actually pretty darn good. Went the day before I left to try a different burger.
Atmosphere: 3
Food: 5
Service: 5
Lupe Delarosa
DANIEL J WAS THE MOST POLITE EMPLOYEE/ASSOCIATE I'VE EVER MET. HE WAS VERY PROFESSIONAL AND GOT MY ORDER CORRECT. HE DESERVES A RAISE. HE HAD A SMILE WHEN I WALKED IN AND KEPT IT UP WHEN ANOTHER CUSTOMER TOOK A WHILE TO PAY. HE MADE MY EXPERIENCE VERY PLEASANT. DANIEL J. THANKS YOU'RE GREAT!!! YOU NEED MORE EMPLOYEES LIKE HIM!!!!
Atmosphere: 5
Food: 5
Service: 5
Keithon Cooper
June 28th 2025 the night manager needs to be replaced by corporate IMMEDIATELY . Sold me two jr bacon cheese burgers and egg rolls NO BEEF ON MY BURGERS …. NO BEEF THE AUDACITY THEN I CANT GET A RIDE TO GET MY REFUND I PAID IN CASH and they didn’t give a receipt.
Standard Jack in the Box Consistent food and service.
Atmosphere: 4
Food: 4
Service: 4
Jonathan Gonzalez
Tacs always hit after a night of drinking
Atmosphere: 2
Food: 4
Service: 3
Wynn
Food is good but I waited a long time for my orders
Atmosphere: 4
Food: 5
Service: 2
535urbanc
I had a taste for a sourdough jack sandwich so I went to this Jack in the Box location while out shopping. The sandwich is very good. I also had fries which were ok but nothing special. The soft drink dispenser was a multifunction type with one dispenser for a variety of drinks available. It did not work so good as the mix ratio was off and tasted more like carbonated water even after trying two different soft drinks. The restaurant was very clean and the counter servers were very friendly. I'd recommend this Jack in the Box just have iced tea instead of a soft drink.
Kurt Taylor
My friends and I always spend a lot of money at Jack in the box. But never again at this location. Or at least until the lady with the shaved head works there. Terrible customer service. Which makes it bad for business. The lady with a shaved head is extremely rude, along with the other co-worker, a young guy who was scheduled with her. They looked like they were arguing when we pulled up to the window. Maybe that threw off the order? About 1:45 a.m. on January 25, 2025. My order was correct on the screen but came out wrong. I had to drive around the line after getting the wrong items again just to get denied and made the rest of my order cold. The young guy gave me no receipt and no refund, yet I gave the incorrect order back without a refund. They said to come in the morning. Im like, you think im not hungry right now? All I asked was for my food to be correct. That's simple. Besides, how many negative reviews does your company need on the same employee that's potentially hurting your business and customers go elsewhere. Honestly, I would not give them a star at all.
Excellent experience
Atmosphere: 5
Food: 5
Service: 5
This place It's the worse customer service.
Corporate needs to train them to have a better service !!!!!
Atmosphere: 1
Food: 1
Service: 1
Night crew 🌙 didn't answer in the drive thru windows they were inside but no response. No munchies for me 😢. It's still jack though they got good food
Atmosphere: 3
Food: 4
Service: 2
Food was prepared as ordered. Hot and fresh with friendly service.
Atmosphere: 5
Food: 5
Service: 5
I rarely eat out. On my way home from church a quick stop before preparing dinner. I should have followed my first mind. I will continue to eat at home. Nasty always look at your food if eating out. *****MOLD***** if you don’t see if they may have removed it don’t trust it.
They were swamped but handled the situation beautifully. Our order came out perfect and made the night. Great place!
Atmosphere: 5
Food: 5
Service: 5
Good breakfast place loved it 😋 👌
Atmosphere: 5
Food: 5
Service: 5
Was visiting from Florida and never tried it. Burger was massive and for a fast food place… actually pretty darn good. Went the day before I left to try a different burger.
Atmosphere: 3
Food: 5
Service: 5
DANIEL J WAS THE MOST POLITE EMPLOYEE/ASSOCIATE I'VE EVER MET. HE WAS VERY PROFESSIONAL AND GOT MY ORDER CORRECT. HE DESERVES A RAISE. HE HAD A SMILE WHEN I WALKED IN AND KEPT IT UP WHEN ANOTHER CUSTOMER TOOK A WHILE TO PAY. HE MADE MY EXPERIENCE VERY PLEASANT.
DANIEL J. THANKS YOU'RE GREAT!!! YOU NEED MORE EMPLOYEES LIKE HIM!!!!
Atmosphere: 5
Food: 5
Service: 5
June 28th 2025 the night manager needs to be replaced by corporate IMMEDIATELY . Sold me two jr bacon cheese burgers and egg rolls NO BEEF ON MY BURGERS …. NO BEEF THE AUDACITY THEN I CANT GET A RIDE TO GET MY REFUND I PAID IN CASH and they didn’t give a receipt.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Standard Jack in the Box Consistent food and service.
Atmosphere: 4
Food: 4
Service: 4
Tacs always hit after a night of drinking
Atmosphere: 2
Food: 4
Service: 3
Food is good but I waited a long time for my orders
Atmosphere: 4
Food: 5
Service: 2
I had a taste for a sourdough jack sandwich so I went to this Jack in the Box location while out shopping. The sandwich is very good. I also had fries which were ok but nothing special. The soft drink dispenser was a multifunction type with one dispenser for a variety of drinks available. It did not work so good as the mix ratio was off and tasted more like carbonated water even after trying two different soft drinks. The restaurant was very clean and the counter servers were very friendly. I'd recommend this Jack in the Box just have iced tea instead of a soft drink.
My friends and I always spend a lot of money at Jack in the box. But never again at this location. Or at least until the lady with the shaved head works there. Terrible customer service. Which makes it bad for business. The lady with a shaved head is extremely rude, along with the other co-worker, a young guy who was scheduled with her. They looked like they were arguing when we pulled up to the window. Maybe that threw off the order? About 1:45 a.m. on January 25, 2025. My order was correct on the screen but came out wrong. I had to drive around the line after getting the wrong items again just to get denied and made the rest of my order cold. The young guy gave me no receipt and no refund, yet I gave the incorrect order back without a refund. They said to come in the morning. Im like, you think im not hungry right now? All I asked was for my food to be correct. That's simple. Besides, how many negative reviews does your company need on the same employee that's potentially hurting your business and customers go elsewhere. Honestly, I would not give them a star at all.
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