My husband went to this location at west bellfort, to get some sandwiches, the ladies that worked there, at west bellfort location were VERY VERY RUDE!!! they don't understand English, and the sandwiches WERE HORRIBLE, HORRIBLE, HORRIBLE !!!, little pieces of chicken and little amount of vegetables, it was more bread than anything... never ever coming back to this place!!! PLEASE IF YOU WANT A BETTER EXPERIENCE OF SUBWAY DON'T GO TO THIS LOCATION!!!! I wish I will be reading the reviews before my husband went there, PLEASE MANAGER!!! are you reading the reviews? Because it looks like you don't worry or care about the customer service at all!!! and IF Y'ALL WANT TO HAVE A BETTER EXPERIENCE FROM SUBWAYS SANDWICH, GO TO STAFFORD LOCATION!!! My husband was thinking that it will be the same...BUT IS NOTHING TO COMPARE!!!
Atmosphere: 1
Food: 1
Jordan Robinson
I’m a regular customer but recently you guys hired new people they aren’t friendly they have attitudes and take forever to even come see what you want to order. EVEN WITH NO ONE IN THE STORE. Lately when I come in I ask for certain items and they always tel me they don’t have it right now. They ran out. Today I walked in to get a wrap I asked if they had any the woman who took forever to get to me when it was only one other customer in the store pointed to the bread machine behind her like I actually know what all is in there I then proceed to try to get the wrap and they discussing amongst themselves in Spanish like I’m not standing right there on how to make the wrap I’m requesting I basically just wanted to chicken on the wrap with the hot honey sauce I was willing to pay extra for the sauce I always come in and pay extra for meat and or other items on top of tipping. I just told them never mind and left cause the lady already had a attitude and then talking to each other didn’t make me feel any more at peace , too add insult to injury the website says y’all close at 10 nope last 3 times I went in between the hours of 7:30-9:00 they have told me they were closed and weren’t taking orders. Do not come here the food might be good but the service absolutely stinks. There are other subways in Houston and I will not be spending my money or coming to this location anymore .
Service: 1
Josselyn Beltran
THE MANAGER HERE IS SO DISRESPECTFUL SO MEAN ! ME AND MY COWORKERS WORK IN THE NERBY SHOPS AND EVERYSINGLE TIME SHE IS THERE ITS ALWAYS AND ATTITUDE AND VERY BAD TRAETMENT!!! I LOVE SUBWAY BUT I LITERALLY HATE HER ATTITUDE! PLEASE CHANGE HER!!!!!
Parking: PLEASE CHANGE YOUR RUDE STAFF!!!!!
Recommended dishes: Grilled Chicken
maryogu 1725
they made my sandwich wrong and acted as if they couldn’t remake it. shitty service. don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Crystal Aguilera
Every single time I order on line the sandwich has only like 3 pieces of chicken barely any veggies it’s like I’m eating bread. That’s it. Not sure what’s going on but it’s the closest one to me so I can’t really go outta my way. Can it please get better? I order a little more than that and I get tiny pieces I don’t get it. & My husband waited an additional 15 mins bc it said it was ready and when he got there his sandwhich hadn’t even been made yet. This happened around 5ish pm.
Atmosphere: 1
Food: 1
Service: 1
Star N (Unknown)
Tried to call and cancel an online order and nobody would answer the phone we get there. They’re not busy at all. There’s nobody in the restaurant and the lady said oh we were busy we couldn’t answer like you were busy 10 minutes ago and couldn’t answer the phone where is the manager she’s not here? When will she be here? I don’t know what’s her name I don’t know..
Service: 1
Kimberly Vanegas
Manager that was serving me and my sister was very rude and was not listening to our order, instead when we asked for something she acted like she was mad we asked.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Rotisserie-Style Chicken
Lourdes Vane
Horrible customer service, the manager was very rude and gave very little portions when asked for extra, was not listening to what i wanted on my sandwich, won’t ever go here again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Rotisserie-Style Chicken
Theresa Montalbo
This subway is awesome. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Gaylon Payne
My food was not good today. I have spent quite a bit of money at this store. Not sure what the young ladies working had going on, but nothing I asked for was on my sandwich. This was really disappointing! Also, with it being a business, the phone should be answered, not saying," the mailbox is full". This made it impossible for me to speak to someone about my order. I was home and was not going back, they need a better phone service . I will definitely going tomorrow! Train the young people better or get people who want to work!
My food was not good today. I have spent quite a bit of money at this store. Not sure what the young ladies working had going on, but nothing I asked for was on my sandwich. This was really disappointing! Also, with it being a business, the phone should be answered, not saying," the mailbox is full". This made it impossible for me to speak to someone about my order. I was home and was not going back, they need a better phone service . I will definitely going tomorrow! Train the young people better or get people who want to work!
Atmosphere: 2
Food: 2
Service: 2
Gina Globe
Typical subway, got the chicken salad wrap. It was delicious.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Wrap
Patrick Menzies
I came to Subway with a friend to eat and visit. Conversation was long, almost no one in the store. Twice, the employee asked if we were going to eat and both times we responded that yes I would be eating but that is be ordering once finished.Employee was very rude and evidently racist.He claimed that we cannot be in the store more than 20 minutes if we weren't going to eat.We are dressed properly, my friend dressed casually (clean cut) and I'm dressed the way I preach at local churches. Problem is evidently= were both "black." My friend Cuban and I'm Central American, both speaking Spanish.The worker basically kicked us out the store, although we were the only ones in the store.He claimed at 9:24pm that they were closing in 20 minutes. We left without eating because of the attitude of the worker.It's currently 9:56pm and they're still open.The staff at this store is obviously racist.I DO NOT RECOMMEND THIS RESTAURANT. WITH THE ATTITUDE OF THESE 2 WORKERS, WHO KNOWS WHAT TYPE OF NEGATIVE ENERGY WILL BE TRANSFERRED TO THE FOOD THEY ARE PREPARING!
Atmosphere: 1
Service: 1
Mir S
If i could give them a zero i would. I came in and asked for their most recent health rating and the manager told me they didn’t have one. There were three Hispanic ladies workingShe proceeded to give me an attitude and after checking out. I had items in my hand and my drink fell on the floor. I was told , i need to clean up the mess.This is not the experience i expected as i stopped by quickly to pick up lunch in between clients.I decided to put the paper towels on the floor and a wet floor sign as a common courtesy, but i should not have been told to clean something especially when it was an accident and i myself was covered in tea.
Atmosphere: 1
Food: 1
Service: 1
Luis Espinoza
I ordered online, 20 minutes before my lunch break, I arrived and it turns out my order wasn't even in their system but yet the transaction went through, i am done ordering here!!! This happened to me
My husband went to this location at west bellfort, to get some sandwiches, the ladies that worked there, at west bellfort location were VERY VERY RUDE!!! they don't understand English, and the sandwiches WERE HORRIBLE, HORRIBLE, HORRIBLE !!!, little pieces of chicken and little amount of vegetables, it was more bread than anything... never ever coming back to this place!!!
PLEASE IF YOU WANT A BETTER EXPERIENCE OF SUBWAY DON'T GO TO THIS LOCATION!!!!
I wish I will be reading the reviews before my husband went there, PLEASE MANAGER!!! are you reading the reviews? Because it looks like you don't worry or care about the customer service at all!!! and IF Y'ALL WANT TO HAVE A BETTER EXPERIENCE FROM SUBWAYS SANDWICH, GO TO STAFFORD LOCATION!!! My husband was thinking that it will be the same...BUT IS NOTHING TO COMPARE!!!
Atmosphere: 1
Food: 1
I’m a regular customer but recently you guys hired new people they aren’t friendly they have attitudes and take forever to even come see what you want to order. EVEN WITH NO ONE IN THE STORE. Lately when I come in I ask for certain items and they always tel me they don’t have it right now. They ran out. Today I walked in to get a wrap I asked if they had any the woman who took forever to get to me when it was only one other customer in the store pointed to the bread machine behind her like I actually know what all is in there I then proceed to try to get the wrap and they discussing amongst themselves in Spanish like I’m not standing right there on how to make the wrap I’m requesting I basically just wanted to chicken on the wrap with the hot honey sauce I was willing to pay extra for the sauce I always come in and pay extra for meat and or other items on top of tipping. I just told them never mind and left cause the lady already had a attitude and then talking to each other didn’t make me feel any more at peace , too add insult to injury the website says y’all close at 10 nope last 3 times I went in between the hours of 7:30-9:00 they have told me they were closed and weren’t taking orders. Do not come here the food might be good but the service absolutely stinks. There are other subways in Houston and I will not be spending my money or coming to this location anymore .
Service: 1
THE MANAGER HERE IS SO DISRESPECTFUL SO MEAN ! ME AND MY COWORKERS WORK IN THE NERBY SHOPS AND EVERYSINGLE TIME SHE IS THERE ITS ALWAYS AND ATTITUDE AND VERY BAD TRAETMENT!!! I LOVE SUBWAY BUT I LITERALLY HATE HER ATTITUDE! PLEASE CHANGE HER!!!!!
Parking: PLEASE CHANGE YOUR RUDE STAFF!!!!!
Recommended dishes: Grilled Chicken
they made my sandwich wrong and acted as if they couldn’t remake it. shitty service. don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Every single time I order on line the sandwich has only like 3 pieces of chicken barely any veggies it’s like I’m eating bread. That’s it. Not sure what’s going on but it’s the closest one to me so I can’t really go outta my way. Can it please get better? I order a little more than that and I get tiny pieces I don’t get it. & My husband waited an additional 15 mins bc it said it was ready and when he got there his sandwhich hadn’t even been made yet. This happened around 5ish pm.
Atmosphere: 1
Food: 1
Service: 1
Tried to call and cancel an online order and nobody would answer the phone we get there. They’re not busy at all. There’s nobody in the restaurant and the lady said oh we were busy we couldn’t answer like you were busy 10 minutes ago and couldn’t answer the phone where is the manager she’s not here? When will she be here? I don’t know what’s her name I don’t know..
Service: 1
Manager that was serving me and my sister was very rude and was not listening to our order, instead when we asked for something she acted like she was mad we asked.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Rotisserie-Style Chicken
Horrible customer service, the manager was very rude and gave very little portions when asked for extra, was not listening to what i wanted on my sandwich, won’t ever go here again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Rotisserie-Style Chicken
This subway is awesome. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
My food was not good today. I have spent quite a bit of money at this store. Not sure what the young ladies working had going on, but nothing I asked for was on my sandwich. This was really disappointing!
Also, with it being a business, the phone should be answered, not saying," the mailbox is full".
This made it impossible for me to speak to someone about my order. I was home and was not going back, they need a better phone service . I will definitely going tomorrow! Train the young people better or get people who want to work!
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
My food was not good today. I have spent quite a bit of money at this store. Not sure what the young ladies working had going on, but nothing I asked for was on my sandwich. This was really disappointing!
Also, with it being a business, the phone should be answered, not saying," the mailbox is full".
This made it impossible for me to speak to someone about my order. I was home and was not going back, they need a better phone service . I will definitely going tomorrow! Train the young people better or get people who want to work!
Atmosphere: 2
Food: 2
Service: 2
Typical subway, got the chicken salad wrap. It was delicious.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Wrap
I came to Subway with a friend to eat and visit. Conversation was long, almost no one in the store. Twice, the employee asked if we were going to eat and both times we responded that yes I would be eating but that is be ordering once finished.Employee was very rude and evidently racist.He claimed that we cannot be in the store more than 20 minutes if we weren't going to eat.We are dressed properly, my friend dressed casually (clean cut) and I'm dressed the way I preach at local churches. Problem is evidently= were both "black." My friend Cuban and I'm Central American, both speaking Spanish.The worker basically kicked us out the store, although we were the only ones in the store.He claimed at 9:24pm that they were closing in 20 minutes. We left without eating because of the attitude of the worker.It's currently 9:56pm and they're still open.The staff at this store is obviously racist.I DO NOT RECOMMEND THIS RESTAURANT. WITH THE ATTITUDE OF THESE 2 WORKERS, WHO KNOWS WHAT TYPE OF NEGATIVE ENERGY WILL BE TRANSFERRED TO THE FOOD THEY ARE PREPARING!
Atmosphere: 1
Service: 1
If i could give them a zero i would. I came in and asked for their most recent health rating and the manager told me they didn’t have one. There were three Hispanic ladies workingShe proceeded to give me an attitude and after checking out. I had items in my hand and my drink fell on the floor. I was told , i need to clean up the mess.This is not the experience i expected as i stopped by quickly to pick up lunch in between clients.I decided to put the paper towels on the floor and a wet floor sign as a common courtesy, but i should not have been told to clean something especially when it was an accident and i myself was covered in tea.
Atmosphere: 1
Food: 1
Service: 1
I ordered online, 20 minutes before my lunch break, I arrived and it turns out my order wasn't even in their system but yet the transaction went through, i am done ordering here!!! This happened to me
Atmosphere: 1
Food: 1
Service: 1
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