This place is clean. Has best customer service. Ice, catchup, and napkins are filled up and available. No need to ask anyone for them. When you say dining in, they put foods on a clean tray for you. Not in to go bag. Foods are as good as other places. In this area of fast food restaurants bad services, this place is worth going to.
Delilah
Alessa is literally the best person!!!! She’s been so nice to me! But I do NOT like charlotte she should be fired because of her threats and the way she treats her workers.
Atmosphere: 5
Food: 5
Service: 5
Jordyn Webb
Easily the slowest and worst burger king there is….
Atmosphere: 1
Food: 1
Service: 1
Alaina Deleon
I am extremely upset with my experience at this Burger King location. I waited over 45 minutes for my order, and eventually had to walk up to the front counter to check on it because I noticed they were handing out food to customers who ordered after me. That’s when I realized they had completely skipped my order to push out other people’s meals faster, and ultimately forgot about mine.
It’s frustrating how management has created a system that focuses so much on “speed” that families like mine get overlooked especially when our order is a little bigger. Two adult meals and two kids meals shouldn’t be a reason to ignore us or put us last.
What made it worse is that I was still willing to pay full price for the SpongeBob meals even though some of the items were sold out, and they still handled my order carelessly. This was honestly one of the most disappointing fast-food experiences I’ve had, and something needs to change with how they treat customers and manage orders.
Food: 1
Jerry New
Always freshly cooked and friendly folks everytime I've been .
Atmosphere: 5
Food: 5
Service: 5
Charles Rhett
This morning at 9:00 am on November 18 the young woman taking orders had the nastiest attitude for someone greeting customers.
I ultimately got a refund a quickly left
I guess I can understand the 3.3 rating this location has given my experience
Service: 1
David Melendez
BK lounge is for professionals. I love living in Texas as the double Whopper is forever the delicious Texas Whopper!
Francisco J. Vargas
Take forever to cook 3 spicy chicken sandwiches
Atmosphere: 1
Food: 2
Service: 1
Matt B
Amazing service, best BK visit ever.
Mr.Edwin was very wonderful and kind, I really appreciate this man and how awesome he is, outstanding service and genuine wholesome customer service. 10/10 a big thank you to Edwin and his employee they are simply amazing.
If you are a Wal mart+ member, use the bk app and combine the trio/double menu items with your 25% discount for serious savings. I can feed 7 for like $25. Service has improved at this location.
Food: 5
Service: 5
Kevin Chavez
This place and the service is amazing.
I just want to share my experience today Saturday Oct 10 at this location.
We went there this morning at 10:50 AM, my wife and my 2 Kids, I know that it was past breakfast, but I just want to take the shot and ask if they still have some. I ask the Manager Mr Edwin and for my surprise He said that the breakfast end at 10:30 AM but...He will be more than happy to help us, he said that the only products that it was not available was the egg and biscuit, that was perfect because my Kids and wife wants French Toast and hashbrows and I just want a coffee. Wow we were very surprise about his courtesy and service, he even make the coffee fresh for us. The order came fast, fresh and excellent, the Manager even give Crowns to my Kids and a sample of the cotton candy frozen drink. What surprise us most was, that this Manager was very profesional, helpfull and went the extra mile to make us happy. Him and the employee in the kitchen were amazing, they took the food to my table. Restaurant was clean, food was excellent, employees like them is what we need to run a sucessfull business.
Thank you Mr Edwin, to make our morning to start positive
Atmosphere: 5
Food: 5
Service: 5
Alexander McNiel
Decent food, but definitely understaffed. They get weird busy periods, and clearly the staff gets overwhelmed. They consistently forget food, napkins, etc regardless of how busy they are. I'm missing stuff at least 50% of the time, and I don't go often. Very annoying, especially when you've worked a long day and just want something quick.
Atmosphere: 3
Food: 4
Service: 1
Eric A
The service and food have gotten a lot better here. We ate our food in the restaurant and they were very friendly, the tables were clean and the food came out in a couple of minutes. Food was good as well.
This is a stark contrast from about a year ago when the manager working did not really seem to care, and the food took a very long time to come out.
All around a good experience.
Atmosphere: 4
Food: 4
Service: 4
This place is clean. Has best customer service. Ice, catchup, and napkins are filled up and available. No need to ask anyone for them. When you say dining in, they put foods on a clean tray for you. Not in to go bag. Foods are as good as other places. In this area of fast food restaurants bad services, this place is worth going to.
Alessa is literally the best person!!!! She’s been so nice to me! But I do NOT like charlotte she should be fired because of her threats and the way she treats her workers.
Atmosphere: 5
Food: 5
Service: 5
Easily the slowest and worst burger king there is….
Atmosphere: 1
Food: 1
Service: 1
I am extremely upset with my experience at this Burger King location. I waited over 45 minutes for my order, and eventually had to walk up to the front counter to check on it because I noticed they were handing out food to customers who ordered after me. That’s when I realized they had completely skipped my order to push out other people’s meals faster, and ultimately forgot about mine.
It’s frustrating how management has created a system that focuses so much on “speed” that families like mine get overlooked especially when our order is a little bigger. Two adult meals and two kids meals shouldn’t be a reason to ignore us or put us last.
What made it worse is that I was still willing to pay full price for the SpongeBob meals even though some of the items were sold out, and they still handled my order carelessly. This was honestly one of the most disappointing fast-food experiences I’ve had, and something needs to change with how they treat customers and manage orders.
Food: 1
Always freshly cooked and friendly folks everytime I've been .
Atmosphere: 5
Food: 5
Service: 5
This morning at 9:00 am on November 18 the young woman taking orders had the nastiest attitude for someone greeting customers.
I ultimately got a refund a quickly left
I guess I can understand the 3.3 rating this location has given my experience
Service: 1
BK lounge is for professionals. I love living in Texas as the double Whopper is forever the delicious Texas Whopper!
Take forever to cook 3 spicy chicken sandwiches
Atmosphere: 1
Food: 2
Service: 1
Amazing service, best BK visit ever.
Mr.Edwin was very wonderful and kind, I really appreciate this man and how awesome he is, outstanding service and genuine wholesome customer service. 10/10 a big thank you to Edwin and his employee they are simply amazing.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
If you are a Wal mart+ member, use the bk app and combine the trio/double menu items with your 25% discount for serious savings. I can feed 7 for like $25. Service has improved at this location.
Food: 5
Service: 5
This place and the service is amazing.
I just want to share my experience today Saturday Oct 10 at this location.
We went there this morning at 10:50 AM, my wife and my 2 Kids, I know that it was past breakfast, but I just want to take the shot and ask if they still have some. I ask the Manager Mr Edwin and for my surprise He said that the breakfast end at 10:30 AM but...He will be more than happy to help us, he said that the only products that it was not available was the egg and biscuit, that was perfect because my Kids and wife wants French Toast and hashbrows and I just want a coffee. Wow we were very surprise about his courtesy and service, he even make the coffee fresh for us. The order came fast, fresh and excellent, the Manager even give Crowns to my Kids and a sample of the cotton candy frozen drink. What surprise us most was, that this Manager was very profesional, helpfull and went the extra mile to make us happy. Him and the employee in the kitchen were amazing, they took the food to my table. Restaurant was clean, food was excellent, employees like them is what we need to run a sucessfull business.
Thank you Mr Edwin, to make our morning to start positive
Atmosphere: 5
Food: 5
Service: 5
Decent food, but definitely understaffed. They get weird busy periods, and clearly the staff gets overwhelmed.
They consistently forget food, napkins, etc regardless of how busy they are. I'm missing stuff at least 50% of the time, and I don't go often. Very annoying, especially when you've worked a long day and just want something quick.
Atmosphere: 3
Food: 4
Service: 1
The service and food have gotten a lot better here. We ate our food in the restaurant and they were very friendly, the tables were clean and the food came out in a couple of minutes. Food was good as well.
This is a stark contrast from about a year ago when the manager working did not really seem to care, and the food took a very long time to come out.
Atmosphere: 5
Food: 5
Service: 5
Ok, use to be horrible and has slightly improved.
Atmosphere: 3
Food: 3
Service: 2
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