Made a mobile (non-DoorDash) order through the KFC app and went inside to pick it up. They kept calling for a DoorDash and getting pissy when nobody responded. Went up to the counter, told them my name, "oh sorry yeah, that's yours, I never read anything."
Unreal. Purposeful ineptitude and attitude from front-counter staff in an empty restaurant. Will not be back. On-site menu also doesn't match the app.
Atmosphere: 3
Food: 3
Service: 1
Yaya
The girl at the drive through would not allow me to add mashed potatoes to m order. Chicken was overcooked and dry.
Food: 1
Service: 1
Marlin Daniel
My experience is the same as everyone who has left a review in the last year. Cold, over cooked food. Bad service. Long wait for a small order. No utensils in the bag. I don’t know what changed in the last year but KFC the brand either needs to change management or shut this place down and sell the land to someone who actually wants to run a business.
Atmosphere: 1
Food: 1
Service: 1
Tania
Point system on the app doesn't work
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: KFC Sauce, Fried Chicken
Eli Barfield
Tbh this is just a horribly ran location with a lot of potential. Sadly half of the staff are teenagers and have absolutely no drive to get a simple job “making chicken” done. Overall embarrassing for any employee who says they “work” here
Rene Reyes
I have come to this location several times and will not ever come here again. Time of close should be changed from 10:30pm to 9:45pm. They have 3 tenders and have turned off the stove for it. No side items left and there is no sorry at all. Just all bluntly answered and no food. We left and went to the competitor. It's sad because KFC has a great product, but every time we go, they don't have items, it's not fresh, and this location is not friendly and they close down too early!
Atmosphere: 1
Food: 2
Service: 1
Carolyn Buchanan
Got a 3 Peace Nashville hot, The chicken was so old and unedible.
Food: 1
Amanda Lewis
Tenders were so small for the price. The lady on the speaker rushed me through my order and then my food was cold. Never again will I go to this KFC.
Atmosphere: 1
Food: 1
Service: 1
Waco Tx2
Or I order extra crispy chicken and they give me half of it and half of crispy I totally pushing out if they needed to cook it all they give you chicken that been sitting for hours I hate not getting what I order
Maybe I want a bad day but the manager looked like a crackhead I left and they were out of white meat I only want white meat white meat if they have half white meat I'll eat it but I like white meat!
Mya took our drive through order today. She was polite and took great care of us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Chicken Sandwich, French Fries, Fried Chicken, Dr Pepper
Jane Macpherson
Food is acceptable. But not worthy of highest rating.
Atmosphere: 2
Food: 3
Service: 3
Deborah Mouton
Wheelchair accessibility: Wheelchair ♿ parking 🅿 and accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl, Pot Pie Combo
ADELA ALCALA
I went through the drive-through to get some good hot chicken. The young lady tells me to pull forward, and she'd bring it to me. I thought, well at least it will be hot, fresh food 😃 I was wrong! I waited 12 minutes for cold food. Not even warm. No untincil for my Cole slaw, no ketchup for my fries like I requested. I won't be going back to that location!
Atmosphere: 1
Food: 2
Service: 3
Toby Doaks
AVOID! Placed an online order, said it was ready at 6pm, at 6:40pm, they finally had it ready. 12 tenders took damn near an hour. That's it....12 tenders. No sides, no biscuits, no extras whatsoever.....almost an hour! They were fully staffed, no shortage of people working. The lobby was dirty, multiple dirty tables, only 1 table of people eating. Had to wait for DoorDash drivers to get their orders ahead of us. No apology, either. No attempt at an apology or to rectify the horrendous customer service or communication.
UPDATE: Including a pic of the tenders that took 45 minutes.....dry, overdone, and lukewarm. They are pitiful. Small and scrawny.
Made a mobile (non-DoorDash) order through the KFC app and went inside to pick it up. They kept calling for a DoorDash and getting pissy when nobody responded. Went up to the counter, told them my name, "oh sorry yeah, that's yours, I never read anything."
Unreal. Purposeful ineptitude and attitude from front-counter staff in an empty restaurant. Will not be back. On-site menu also doesn't match the app.
Atmosphere: 3
Food: 3
Service: 1
The girl at the drive through would not allow me to add mashed potatoes to m order. Chicken was overcooked and dry.
Food: 1
Service: 1
My experience is the same as everyone who has left a review in the last year. Cold, over cooked food. Bad service. Long wait for a small order. No utensils in the bag. I don’t know what changed in the last year but KFC the brand either needs to change management or shut this place down and sell the land to someone who actually wants to run a business.
Atmosphere: 1
Food: 1
Service: 1
Point system on the app doesn't work
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: KFC Sauce, Fried Chicken
Tbh this is just a horribly ran location with a lot of potential. Sadly half of the staff are teenagers and have absolutely no drive to get a simple job “making chicken” done. Overall embarrassing for any employee who says they “work” here
I have come to this location several times and will not ever come here again. Time of close should be changed from 10:30pm to 9:45pm. They have 3 tenders and have turned off the stove for it. No side items left and there is no sorry at all. Just all bluntly answered and no food. We left and went to the competitor. It's sad because KFC has a great product, but every time we go, they don't have items, it's not fresh, and this location is not friendly and they close down too early!
Atmosphere: 1
Food: 2
Service: 1
Got a 3 Peace Nashville hot, The chicken was so old and unedible.
Food: 1
Tenders were so small for the price. The lady on the speaker rushed me through my order and then my food was cold. Never again will I go to this KFC.
Atmosphere: 1
Food: 1
Service: 1
Or I order extra crispy chicken and they give me half of it and half of crispy I totally pushing out if they needed to cook it all they give you chicken that been sitting for hours I hate not getting what I order
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: KFC Sauce, Fried Chicken, Gravy
Maybe I want a bad day but the manager looked like a crackhead I left and they were out of white meat I only want white meat white meat if they have half white meat I'll eat it but I like white meat!
Restaurantji Recommends
Mya took our drive through order today. She was polite and took great care of us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Chicken Sandwich, French Fries, Fried Chicken, Dr Pepper
Food is acceptable. But not worthy of highest rating.
Atmosphere: 2
Food: 3
Service: 3
Wheelchair accessibility: Wheelchair ♿ parking 🅿 and accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl, Pot Pie Combo
I went through the drive-through to get some good hot chicken. The young lady tells me to pull forward, and she'd bring it to me. I thought, well at least it will be hot, fresh food 😃
I was wrong!
I waited 12 minutes for
cold food.
Not even warm. No untincil for my Cole slaw, no ketchup for my fries like I requested.
I won't be going back to that location!
Atmosphere: 1
Food: 2
Service: 3
AVOID! Placed an online order, said it was ready at 6pm, at 6:40pm, they finally had it ready. 12 tenders took damn near an hour. That's it....12 tenders. No sides, no biscuits, no extras whatsoever.....almost an hour! They were fully staffed, no shortage of people working. The lobby was dirty, multiple dirty tables, only 1 table of people eating. Had to wait for DoorDash drivers to get their orders ahead of us. No apology, either. No attempt at an apology or to rectify the horrendous customer service or communication.
UPDATE: Including a pic of the tenders that took 45 minutes.....dry, overdone, and lukewarm. They are pitiful. Small and scrawny.
Atmosphere: 1
Service: 1
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