I went to this location to pick up my pizza. The young lady told me that she did not have my order so I looked at my phone and she went to the back. I discovered that there was a problem a glitch with it going through so I completed it, and meanwhile, this other girl came upfront that says she was the manager, and I was explaining it to her that I had it and that it was a glitch she went to explain to me. Oh no our computers have been running properly all day and I explained to her these are machines and they do go down Her whole attitude was very bad, her delivery of it and everything and then after I receive my pizza, my pizza was very dry on the cross and everything. It looked like it wasn’t even baked well, and I explained to her that the customer service that she gave me was not appropriate. That she should go and read that sign that they have up in their store about treating customers and themselves and wanted this to be a good experience for you. She did not do that. She was still just always defending her bad behavior she should have very apologetic even if she thought that I was wrong that’s good customer service and I would never go back there again. I don’t care if they have free or whatever I would never go to that location again because customer service is a big thing with me and when you don’t treat your customers, right and also I forgot she told me this too that I came in there looking like I was looking for trouble. How is the what is the what is it that you doing that you just walk in the store and just explain to the young lady that it didn’t go through? How do you look like you coming in for confrontation? I personally believe that it was racist because female so that mean all African-Americans when they come into your establishment, they look like they’re coming for confrontation that’s different. Never heard that one before but AnyWho, I will not be going there again free or whatever and will not allow any of my friends or family to go to that one either if we have to drive a hour to another location, we will do that because that young lady I’m not gonna say all of the locations are all of them in there was racist that one person was racist which is sad because she said she was the manager, and the crew was only as good as the head and if that’s the head that they’re following I could just imagine what the crew is gonna be acting like if they’re following the head late like that and then even when I approached her about it, she was like you yelling and screaming but yet you tell me that when I said that you wasn’t addressing me properly oh well it did seem like that but oh what it’s just your opinion that matters and me as the customer Who, if customers don’t come into this location, you don’t have a job But that’s my thing for today and I had to let other people know this that this is what is going on over there and I didn’t see her her name tag but she said that she she’s the manager over here so and this was like about 2:30 in the afternoon but I just hope that you know Pizza Hut take a look at this and get their people in order because if that’s who you’re putting in charge over people shame on you your business is gonna go belly up because that’s the one that’s running your business for you when you’re not there And you wonder why you get low sales there that’s why because of people with attitude like her and I’m gonna give you a picture of my pizza too..
Atmosphere: 4
Food: 2
Service: 1
Marcos Gomez
Don’t go for $2 personal pan pizzas on Tuesday.
Lanita Furr
Good pizza
Atmosphere: 5
Food: 5
Service: 5
Sabrina Garza
Pizza was not made like it should have been. Pan pizza should never be thin and covered in all the right spots with sauce and cheese!
Atmosphere: 2
Food: 1
Service: 2
Eli Barfield
A terrible establishment at its finest . The worker at the front desk was in the restroom for over 10 mins and come out high as a kite , secondly I waited over 45 minutes for 2 pizzas, 2 PIZZAS , the dude in the back has absolutely zero pep in his step and I’m just glad I’m only the delivery driver and that I’m not the one getting whatever terrible service and food your giving . Please do better and stop hiring people prone to not do there jobs properly
Atmosphere: 1
Service: 1
Paige Whitney
Placed a pick up order. Went inside to pay tried my credit card was told the machine wasn't working properly paid in cash got home and found out my card was charged.
Food: 4
Service: 1
K Grimm
Kyle went above an beyond to correct an issue. He did not give me the cooperate run around that I received earlier. Great customer service, no questions, made me feel like a valued customer.
Atmosphere: 5
Food: 4
Service: 5
Daniel Salgado
I went to get a pizza right before 11pm because on internet says that they close at 12am, when I got in the store two employees had a really bad attitude, I asked to get a pizza and they said they were closed. I told them that I thought they close at 12am and I showed them the phone with the closing time, they said they were closed again so I walked away with my friend and one of the employees closed the door as soon as we stepped out with a bad attitude.
Atmosphere: 1
Food: 5
Service: 1
Patricia McGrath
Apparently their drivers leave at 8 and you're stuck with door dash. The food arrived late and cold. It took over 20 mins to get a person to answer the phone.
Atmosphere: 1
Food: 1
Service: 1
Richard A. Menjares
Picking up several large pizzas 🍕 services is friendly, fast, and helpful.
Came here late because we'd been at an event and my partner wanted pizza and it was the only pizza place open. Only thing keeping it from 5 stars is that we were the only people in the store and the only orders on the board but somehow it took the 3 employees there over an hour to make 2 pizzas and an order of breadsticks after telling us 15-20 minutes when we ordered and giving no further communication on it.
Still I always love Pizza Hut. A bit expensive for pizza, but the flavors are never a let down and they don't skimp on the toppings so when the craving hits they're always worth it.
Vegetarian options: It's pizza. You can get it with just veggies if you want, no meat required.
Atmosphere: 5
Food: 5
Service: 4
Robbie Dunn
Worst fast food experience ever. Had my wife order food for us and the kids, which we thought it was going to be a seamless and quick order. I understand that food takes time to prepare, but over an hour for a dinner box and wings, c'mon. After being told our order was going to take a little longer, she left and ask me to come back and pick it up. When I went to pick up the order, it was still not ready. I ask the young man what was going on and he said he'll go check on it. Took him about 5 minutes before he came back and told me it will be a few, a few what? I then asked for the manager,which she instantly began to patronize me like it was my fault that I wanted my food in a timely fashion. While she was belittling me and being very rude, I could here the young guys in the back cursing and laughing, I assumed that they were laughing at me. I was hungry, and didn't feel like arguing, so I waited for my food and left. But make no mistake, I will not being going to this or any other Pizza Hut location in the future. Employees and manager here are very unprofessional. Grade report "F".
Atmosphere: 2
Food: 1
Service: 1
Tate Vinson
Pizza Hut 11-22-24
We chose Pizza Hut for Dinner tonight. It’s been a while since we had Pizza Hut.
We ordered online thru the app. It was fast and easy to create what we wanted. We had:
1 Large Tavern Specialty Pizza: The Ultimate Whole Ingredients: Sweet Marinara, Caramelized Onions, Grape Tomatoes, Pepperoni, Fire Roasted Peppers, Italian Sausage
1 Large Hand Tossed Pizza Specialty Pizza: Meat Lover's® Whole Ingredients: Classic Marinara Sauce, Beef, Ham, Bacon, Pepperoni, Italian Sausage, Pork
1 Large Original Pan® Pizza Specialty Pizza: Super Supreme Whole Ingredients: Classic Marinara Sauce, Beef, Green Peppers, Ham, Mushrooms, Onions, Pepperoni, Black Olives, Pork
1 Large Hand Tossed Pizza Whole Ingredients: Sweet Marinara, Pepperoni
1 Breadsticks with Marinara Sauce - Double Order
They were super busy tonight it was supposed to be 35 minutes but took an extra 35 more minutes! That was fine.
We got hot and fresh pizza.
We understand things don’t always go the way we plan. The staff was friendly and helpful.
We tried the Tavern pizza. It was OK. Nothing special. I like the thin crust supreme better. But I can say I tried it.
The other pizzas and bread sticks were good as always.
Some of the customers were very upset and giving the employees a hard time. Yes, we waited a long time for our pizza but that’s how it is sometimes. We had dinner a little later than we planned but it was all good!
Yummy Pizza!
We will be back. (Maybe not on a Friday night) lol
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Pepperoni Pizza, Breadsticks
Raul Morel
If you want a packet of cheese, they will sell it to you, they will not give it to you, that should be free when you buy your pizza.
Atmosphere: 4
Food: 4
Service: 4
Carla Barnett
Awful! Poor customer service, employee purposely hung the phone up on me. Then when I called back he didn’t want to talk to me and gave the phone to someone else. Had to wait 1 hour after the time it said my order would be ready. They couldn’t even find my order in their system even though it said it was ready….. ridiculous… Delivery is much faster than carry out.. who would have knew?!
I went to this location to pick up my pizza. The young lady told me that she did not have my order so I looked at my phone and she went to the back. I discovered that there was a problem a glitch with it going through so I completed it, and meanwhile, this other girl came upfront that says she was the manager, and I was explaining it to her that I had it and that it was a glitch she went to explain to me. Oh no our computers have been running properly all day and I explained to her these are machines and they do go down Her whole attitude was very bad, her delivery of it and everything and then after I receive my pizza, my pizza was very dry on the cross and everything. It looked like it wasn’t even baked well, and I explained to her that the customer service that she gave me was not appropriate. That she should go and read that sign that they have up in their store about treating customers and themselves and wanted this to be a good experience for you. She did not do that. She was still just always defending her bad behavior she should have very apologetic even if she thought that I was wrong that’s good customer service and I would never go back there again. I don’t care if they have free or whatever I would never go to that location again because customer service is a big thing with me and when you don’t treat your customers, right and also I forgot she told me this too that I came in there looking like I was looking for trouble. How is the what is the what is it that you doing that you just walk in the store and just explain to the young lady that it didn’t go through? How do you look like you coming in for confrontation? I personally believe that it was racist because female so that mean all African-Americans when they come into your establishment, they look like they’re coming for confrontation that’s different. Never heard that one before but AnyWho, I will not be going there again free or whatever and will not allow any of my friends or family to go to that one either if we have to drive a hour to another location, we will do that because that young lady I’m not gonna say all of the locations are all of them in there was racist that one person was racist which is sad because she said she was the manager, and the crew was only as good as the head and if that’s the head that they’re following I could just imagine what the crew is gonna be acting like if they’re following the head late like that and then even when I approached her about it, she was like you yelling and screaming but yet you tell me that when I said that you wasn’t addressing me properly oh well it did seem like that but oh what it’s just your opinion that matters and me as the customer Who, if customers don’t come into this location, you don’t have a job But that’s my thing for today and I had to let other people know this that this is what is going on over there and I didn’t see her her name tag but she said that she she’s the manager over here so and this was like about 2:30 in the afternoon but I just hope that you know Pizza Hut take a look at this and get their people in order because if that’s who you’re putting in charge over people shame on you your business is gonna go belly up because that’s the one that’s running your business for you when you’re not there And you wonder why you get low sales there that’s why because of people with attitude like her and I’m gonna give you a picture of my pizza too..
Atmosphere: 4
Food: 2
Service: 1
Don’t go for $2 personal pan pizzas on Tuesday.
Good pizza
Atmosphere: 5
Food: 5
Service: 5
Pizza was not made like it should have been. Pan pizza should never be thin and covered in all the right spots with sauce and cheese!
Atmosphere: 2
Food: 1
Service: 2
A terrible establishment at its finest . The worker at the front desk was in the restroom for over 10 mins and come out high as a kite , secondly I waited over 45 minutes for 2 pizzas, 2 PIZZAS , the dude in the back has absolutely zero pep in his step and I’m just glad I’m only the delivery driver and that I’m not the one getting whatever terrible service and food your giving . Please do better and stop hiring people prone to not do there jobs properly
Atmosphere: 1
Service: 1
Placed a pick up order. Went inside to pay tried my credit card was told the machine wasn't working properly paid in cash got home and found out my card was charged.
Food: 4
Service: 1
Kyle went above an beyond to correct an issue. He did not give me the cooperate run around that I received earlier. Great customer service, no questions, made me feel like a valued customer.
Atmosphere: 5
Food: 4
Service: 5
I went to get a pizza right before 11pm because on internet says that they close at 12am, when I got in the store two employees had a really bad attitude, I asked to get a pizza and they said they were closed. I told them that I thought they close at 12am and I showed them the phone with the closing time, they said they were closed again so I walked away with my friend and one of the employees closed the door as soon as we stepped out with a bad attitude.
Atmosphere: 1
Food: 5
Service: 1
Apparently their drivers leave at 8 and you're stuck with door dash. The food arrived late and cold. It took over 20 mins to get a person to answer the phone.
Atmosphere: 1
Food: 1
Service: 1
Picking up several large pizzas 🍕 services is friendly, fast, and helpful.
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Pepperoni Pizza, Cheese Pizza, Breadsticks
Restaurantji Recommends
Came here late because we'd been at an event and my partner wanted pizza and it was the only pizza place open. Only thing keeping it from 5 stars is that we were the only people in the store and the only orders on the board but somehow it took the 3 employees there over an hour to make 2 pizzas and an order of breadsticks after telling us 15-20 minutes when we ordered and giving no further communication on it.
Still I always love Pizza Hut. A bit expensive for pizza, but the flavors are never a let down and they don't skimp on the toppings so when the craving hits they're always worth it.
Vegetarian options: It's pizza. You can get it with just veggies if you want, no meat required.
Atmosphere: 5
Food: 5
Service: 4
Worst fast food experience ever. Had my wife order food for us and the kids, which we thought it was going to be a seamless and quick order. I understand that food takes time to prepare, but over an hour for a dinner box and wings, c'mon. After being told our order was going to take a little longer, she left and ask me to come back and pick it up. When I went to pick up the order, it was still not ready. I ask the young man what was going on and he said he'll go check on it. Took him about 5 minutes before he came back and told me it will be a few, a few what? I then asked for the manager,which she instantly began to patronize me like it was my fault that I wanted my food in a timely fashion. While she was belittling me and being very rude, I could here the young guys in the back cursing and laughing, I assumed that they were laughing at me. I was hungry, and didn't feel like arguing, so I waited for my food and left. But make no mistake, I will not being going to this or any other Pizza Hut location in the future. Employees and manager here are very unprofessional. Grade report "F".
Atmosphere: 2
Food: 1
Service: 1
Pizza Hut
11-22-24
We chose Pizza Hut for Dinner tonight.
It’s been a while since we had Pizza Hut.
We ordered online thru the app. It was fast and easy to create what we wanted.
We had:
1 Large Tavern
Specialty Pizza: The Ultimate
Whole Ingredients: Sweet Marinara, Caramelized Onions, Grape Tomatoes, Pepperoni, Fire Roasted Peppers, Italian Sausage
1 Large Hand Tossed Pizza
Specialty Pizza: Meat Lover's®
Whole Ingredients: Classic Marinara Sauce, Beef, Ham, Bacon, Pepperoni, Italian Sausage, Pork
1 Large Original Pan® Pizza
Specialty Pizza: Super Supreme
Whole Ingredients: Classic Marinara Sauce, Beef, Green Peppers, Ham, Mushrooms, Onions, Pepperoni, Black Olives, Pork
1 Large Hand Tossed Pizza
Whole Ingredients: Sweet Marinara, Pepperoni
1 Breadsticks with Marinara Sauce - Double Order
They were super busy tonight it was supposed to be 35 minutes but took an extra 35 more minutes! That was fine.
We got hot and fresh pizza.
We understand things don’t always go the way we plan.
The staff was friendly and helpful.
We tried the Tavern pizza. It was OK. Nothing special. I like the thin crust supreme better.
But I can say I tried it.
The other pizzas and bread sticks were good as always.
Some of the customers were very upset and giving the employees a hard time.
Yes, we waited a long time for our pizza but that’s how it is sometimes.
We had dinner a little later than we planned but it was all good!
Yummy Pizza!
We will be back. (Maybe not on a Friday night) lol
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Pepperoni Pizza, Breadsticks
If you want a packet of cheese, they will sell it to you, they will not give it to you, that should be free when you buy your pizza.
Atmosphere: 4
Food: 4
Service: 4
Awful! Poor customer service, employee purposely hung the phone up on me. Then when I called back he didn’t want to talk to me and gave the phone to someone else. Had to wait 1 hour after the time it said my order would be ready. They couldn’t even find my order in their system even though it said it was ready….. ridiculous…
Delivery is much faster than carry out.. who would have knew?!
Atmosphere: 1
Food: 4
Service: 1
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