Horrible experience!!!! I was so excited in getting a taste of Pizza Hut but the employees, the management and Pizza Hut failed!!! I arrived at the drive thru window and waited for about 10 min till I decided to walked inside due to not getting any service. Once inside I stood there in front of the main counter for about 5 min but nobody approached me. I left with money in my pocket and hunger…. Thank you for your service!!! I ended up ordering from the competition because my children where starving!!!
Atmosphere: 1
Food: 1
Service: 1
Luis Mario Vasconez
The pizza is delicious.
Atmosphere: 5
Food: 5
Service: 5
Clara Solomon
I waited for about 30 min for a personal sized pizza that was supposed to be meat lovers but was a supreme. The girl with pink hair tried to tell me that a meat lovers has mushrooms on it but after she looked in the system she saw she ordered the supreme and not the meat lovers I asked for.
Then the same girl talked back to what seemed to be the manager of the store in front of me with the window open ( I was in the drive through). He had to deal with her disrespect but he didn’t know that the window was open (which I don’t fault him for).
Their system was messing up and I waited in the drive through for one hour before going into the parking lot, parking, and standing in the building with the other 6 people that have waited for the food. But here’s the kicker. There was a man with medium long length hair wearing a hat with no hair net. He was also applying the topings to the dough with his hands and no gloves. I got another customer to verify if I was just seeing things but he confirmed the boy wasn’t wearing gloves.
I left shortly after without the pizza I ordered and after waiting over an hour. I waisted gas and ended up throwing away the wrongly ordered pizza after seeing that….and that I saw the girl with pink hair cough over a pizza she was putting in a box. Anyways I ended up getting a kids meal from bushes chicken….and that only took 5 minutes including the time it took for me to pay.
I don’t fault them for their system being crap. But cleanliness is non negotiable. There were no gloves worn, no masks worn, no hairnets. I would ask for a refund but she didn’t even give me my receipt but I can show the charge in my account if needed. I will be calling the health department as well. Only reason there’s a 5 star is due to the manager working hard to make loads of pizzas with a broken ordering system. He was kind and apologized for the wait and did the best that he could making pizzas with one other worker because nobody know where that rude girl went after exclaiming that she needed to go the bathroom rudely again with the window open and in front of me.
Atmosphere: 3
Food: 1
Service: 5
virginia maples
the wings were hard and not what I asked for. it's hit and miss with yall
m mcdonald
Always busy great pizza always check your order. They go above and beyond to make it right if the occasional mistake happens
Atmosphere: 5
Food: 5
Service: 5
isaiah The anime ost collector
Worst pizza hut ever like wow won't be eating at pizza for a very very long time. Like this place is digusting.
Atmosphere: 1
Food: 1
Service: 1
Anthony Holmes
Staff is always courteous and attentive.
Atmosphere: 4
Food: 5
Service: 5
Katelyn Bennett
I absolutely love Pizza Hut, it is by far my favorite pizza place, however the service is very poor here there is one gentlemen that works here who is great but the others are not and the manager here is absolutely terrible, he does not ever seem to care about his customers and has a very “it’s not my problem “ attitude. I always recommend Pizza Hut but do NOT recommend the 31st one in Temple. Also do not bother with curbside because they will not bring it to you.
Atmosphere: 1
Food: 5
Service: 1
Barbara Kinnear
Just picked up the pizza and it was burnt around the edges and even some of the toppings tasted burnt! Very disappointing! Last one we had was amazing which is why we went back!!
I ordered a Hut box and was bummed out because sauce was all over the box but the person in charge was soo kind and explained what happened even after I was still confused and she made the situation better and compensated me, this is the best store, food is soo tasty and the service was fast, friendly and efficient!
Atmosphere: 5
Food: 5
Service: 5
Jessica Turner
Delivery not received but marked as delivered by Doordash.
Service: 1
John Williams
Awesome food and service.
Atmosphere: 5
Food: 5
Service: 5
Gilbert Calderon
The employees were nice. Too bad my pizza wasn't.
#sadolives
Atmosphere: 2
Food: 2
Service: 4
Christian Allen
Ordered wings, were ready before I got there and they were excellent. Boneless Buffalo burning hot
Great bbq pizza
Atmosphere: 1
Food: 5
Service: 5
Horrible experience!!!! I was so excited in getting a taste of Pizza Hut but the employees, the management and Pizza Hut failed!!! I arrived at the drive thru window and waited for about 10 min till I decided to walked inside due to not getting any service. Once inside I stood there in front of the main counter for about 5 min but nobody approached me. I left with money in my pocket and hunger…. Thank you for your service!!! I ended up ordering from the competition because my children where starving!!!
Atmosphere: 1
Food: 1
Service: 1
The pizza is delicious.
Atmosphere: 5
Food: 5
Service: 5
I waited for about 30 min for a personal sized pizza that was supposed to be meat lovers but was a supreme. The girl with pink hair tried to tell me that a meat lovers has mushrooms on it but after she looked in the system she saw she ordered the supreme and not the meat lovers I asked for.
Then the same girl talked back to what seemed to be the manager of the store in front of me with the window open ( I was in the drive through). He had to deal with her disrespect but he didn’t know that the window was open (which I don’t fault him for).
Their system was messing up and I waited in the drive through for one hour before going into the parking lot, parking, and standing in the building with the other 6 people that have waited for the food. But here’s the kicker. There was a man with medium long length hair wearing a hat with no hair net. He was also applying the topings to the dough with his hands and no gloves. I got another customer to verify if I was just seeing things but he confirmed the boy wasn’t wearing gloves.
I left shortly after without the pizza I ordered and after waiting over an hour. I waisted gas and ended up throwing away the wrongly ordered pizza after seeing that….and that I saw the girl with pink hair cough over a pizza she was putting in a box. Anyways I ended up getting a kids meal from bushes chicken….and that only took 5 minutes including the time it took for me to pay.
I don’t fault them for their system being crap. But cleanliness is non negotiable. There were no gloves worn, no masks worn, no hairnets. I would ask for a refund but she didn’t even give me my receipt but I can show the charge in my account if needed. I will be calling the health department as well. Only reason there’s a 5 star is due to the manager working hard to make loads of pizzas with a broken ordering system. He was kind and apologized for the wait and did the best that he could making pizzas with one other worker because nobody know where that rude girl went after exclaiming that she needed to go the bathroom rudely again with the window open and in front of me.
Atmosphere: 3
Food: 1
Service: 5
the wings were hard and not what I asked for. it's hit and miss with yall
Always busy great pizza always check your order. They go above and beyond to make it right if the occasional mistake happens
Atmosphere: 5
Food: 5
Service: 5
Worst pizza hut ever like wow won't be eating at pizza for a very very long time. Like this place is digusting.
Atmosphere: 1
Food: 1
Service: 1
Staff is always courteous and attentive.
Atmosphere: 4
Food: 5
Service: 5
I absolutely love Pizza Hut, it is by far my favorite pizza place, however the service is very poor here there is one gentlemen that works here who is great but the others are not and the manager here is absolutely terrible, he does not ever seem to care about his customers and has a very “it’s not my problem “ attitude. I always recommend Pizza Hut but do NOT recommend the 31st one in Temple. Also do not bother with curbside because they will not bring it to you.
Atmosphere: 1
Food: 5
Service: 1
Just picked up the pizza and it was burnt around the edges and even some of the toppings tasted burnt! Very disappointing! Last one we had was amazing which is why we went back!!
Food: 2
Service: 3
Restaurantji Recommends
I ordered a Hut box and was bummed out because sauce was all over the box but the person in charge was soo kind and explained what happened even after I was still confused and she made the situation better and compensated me, this is the best store, food is soo tasty and the service was fast, friendly and efficient!
Atmosphere: 5
Food: 5
Service: 5
Delivery not received but marked as delivered by Doordash.
Service: 1
Awesome food and service.
Atmosphere: 5
Food: 5
Service: 5
The employees were nice. Too bad my pizza wasn't.
#sadolives
Atmosphere: 2
Food: 2
Service: 4
Ordered wings, were ready before I got there and they were excellent. Boneless Buffalo burning hot
Atmosphere: 5
Food: 5
Service: 5
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