I don't know about most people, but when I say I want a Chocolate donut, I MEAN a Chocolate donut. A donut made with chocolate batter. Not a plain donut with chocolate icing. That's NOT a chocolate donut. If you don't have any, that's fine. Just say that, but don't call a plain donut with chocolate icing a chocolate donut. Chocolate lovers understand! This is so incredibly annoying to me, but so many places do it. What you make is pretty good, but I guess I'll stick to Duncan Donuts, where a chocolate donut is chocolate, and not just chocolate iced.
Atmosphere: 4
Food: 4
Service: 3
Rosa L. Hernandez
Great!!! Great!!!
Atmosphere: 5
Food: 5
Service: 5
Ms. Chocolate Lady
The donuts are fresh and the man at the drive thru window is very kind
Atmosphere: 5
Food: 5
Service: 5
Hazel Russell
Not overly impressed this morning. Cream filled donut was bite size and maple bar was over fried.
Food: 2
Service: 3
Winter Sky
Not sure why their website says temporarily closed because they have been very much open for years. I've only been to this location 3 times this year. First two times were ok except for when I saw them drop a bag of food on the floor and didn't even at least switch the bag out before giving it to the drive thru customer. But the third time I went, the woman's smile turned to a frown when I declined to tip on my small order. I tipped the first time I went there this year. I come from working in the fast-food industry and not once did I think it was the customer's duty to pay for their services plus tip me. My job payed me to have good customer service and that's what I did. If I didn't like the pay anymore, I found another job. When people get mad over tips, I don't trust that they will handle my food correctly. So that was my last time going to that location.
Food: 4
Service: 2
Chelsey Harris
We got donuts for our grandkids today to get to the house and see they microwaved them so long they were ruined when we called the people were rude and could careless this was absolutely trash food and trash service go anywhere else but here
Food: 1
Service: 1
Dora Rodriguez
Dry sausage kolaches and old tasting and dry donuts. Not good for a Sunday morning.
Atmosphere: 2
Food: 1
Service: 2
L M
I normally do not write bad reviews but, I will today. I drive to this donut establishment every weekend (Fri-Sun) and have the exact same order 1/2 dozen mixed donuts of my choosing with an occasional 2 cheese and sausage kolaches added ordered at the drive-thru. Whenever I come, no one seems friendly, it feels awkward as if they don't want to communicate. I ignore it since they are usually quick. However, today I went through the drive-thru and the blonde head young woman gave me a terrible attitude when I told her I requested 1/2 dozen mixed. She immediately started suggesting donuts I do not eat and so I said "no" and repeated to make sure that she didn't mishear me but she proceeded to have an attitude repeating the suggested donuts that I did not want in a slow-talking manner as if I am deaf. I ignored that and repeated my USUAL order to her and I hear her tell her coworker the wrong order again (adding donuts that I do not eat at all). So I go inside the establishment to request another servicer and no one asked about what happened or seemed concerned. I will not be visiting this Shipley's location again. Instead I will drive to the one located on Meadowbrook drive since they are polite and have class. I only traveled to this one since it was a closer distance.
Atmosphere: 1
Food: 3
Service: 1
Emma McCall
The first time I went maybe 3-4 weeks ago was fine! I went through the drive thru and the gentleman helping me was so kind. I’m not sure of his name but he did have a large tattoo on his neck (which doesn’t matter but like I said I don’t know his name) Super polite and efficient. I went the next week and an older woman with short hair was working the window. She didn’t say hi or how are you or anything she just looked at me. Which is totally fine, but proceeded to repeat my order back incorrectly and when I started to repeat myself she closed the window in my face. She was looking right at me when I was talking so I definitely think she heard me. She opened it back and repeated my order to me which sounded correct and charged my card. I ended up getting charged for an extra donut that I didn’t ask for or receive. No big deal; I thought maybe she just had a bad day. I went this morning to give it another shot and the girl working was younger, sweet but seemed so rushed. She too repeated my order back incorrectly and then when I corrected it she said ok and charged my card, I ended up with a donut in my bag that I didn’t want. Maybe it was a misunderstanding or she misheard me but she was really in such a hurry and it wasn’t very busy. This was at 10:00 am.The food has been okay, not the best shipley’s I’ve been to but definitely not the worst.
Atmosphere: 2
Food: 3
Service: 3
Savannah O'Brien
I came here with my friend,didn't even get to order because u can only do one order per car. Which is ridiculous. Then when i wanted to just order with her,they didn't even acknowledge me.
Donuts are good, I normally don't have a problem when I come but I was told I needed to call my order in ahead of time because I ordered a dozen and a half assorted, a dozen kolaches. It was 5:30am, I've been coming here for the past 3 years once a month for the same order and never had to call ahead. IDK it's a donut shop, I just kind of figured they would have a couple dozen donuts already made. There is another Shipley donuts closer to where I work, so I have just taken my business there. I work in customer service, and even when telling a customer something they may not want to hear...if you say it politely, it comes across much better-and instead of loosing that customer and their business you could gain a life long fan! I should also add, not all the employees at this location are rude, most are very sweet.
Donuts are really good. I go there every week and eat in with friends, but one or more servers who have seen me every week for years don't seem to recognize me. Huh?? I'd say high 3s for stars. Or low 4s.
I don't know about most people, but when I say I want a Chocolate donut, I MEAN a Chocolate donut. A donut made with chocolate batter. Not a plain donut with chocolate icing. That's NOT a chocolate donut. If you don't have any, that's fine. Just say that, but don't call a plain donut with chocolate icing a chocolate donut.
Chocolate lovers understand!
This is so incredibly annoying to me, but so many places do it. What you make is pretty good, but I guess I'll stick to Duncan Donuts, where a chocolate donut is chocolate, and not just chocolate iced.
Atmosphere: 4
Food: 4
Service: 3
Great!!! Great!!!
Atmosphere: 5
Food: 5
Service: 5
The donuts are fresh and the man at the drive thru window is very kind
Atmosphere: 5
Food: 5
Service: 5
Not overly impressed this morning. Cream filled donut was bite size and maple bar was over fried.
Food: 2
Service: 3
Not sure why their website says temporarily closed because they have been very much open for years. I've only been to this location 3 times this year. First two times were ok except for when I saw them drop a bag of food on the floor and didn't even at least switch the bag out before giving it to the drive thru customer. But the third time I went, the woman's smile turned to a frown when I declined to tip on my small order. I tipped the first time I went there this year. I come from working in the fast-food industry and not once did I think it was the customer's duty to pay for their services plus tip me. My job payed me to have good customer service and that's what I did. If I didn't like the pay anymore, I found another job. When people get mad over tips, I don't trust that they will handle my food correctly. So that was my last time going to that location.
Food: 4
Service: 2
We got donuts for our grandkids today to get to the house and see they microwaved them so long they were ruined when we called the people were rude and could careless this was absolutely trash food and trash service go anywhere else but here
Food: 1
Service: 1
Dry sausage kolaches and old tasting and dry donuts. Not good for a Sunday morning.
Atmosphere: 2
Food: 1
Service: 2
I normally do not write bad reviews but, I will today. I drive to this donut establishment every weekend (Fri-Sun) and have the exact same order 1/2 dozen mixed donuts of my choosing with an occasional 2 cheese and sausage kolaches added ordered at the drive-thru. Whenever I come, no one seems friendly, it feels awkward as if they don't want to communicate. I ignore it since they are usually quick. However, today I went through the drive-thru and the blonde head young woman gave me a terrible attitude when I told her I requested 1/2 dozen mixed. She immediately started suggesting donuts I do not eat and so I said "no" and repeated to make sure that she didn't mishear me but she proceeded to have an attitude repeating the suggested donuts that I did not want in a slow-talking manner as if I am deaf. I ignored that and repeated my USUAL order to her and I hear her tell her coworker the wrong order again (adding donuts that I do not eat at all). So I go inside the establishment to request another servicer and no one asked about what happened or seemed concerned. I will not be visiting this Shipley's location again. Instead I will drive to the one located on Meadowbrook drive since they are polite and have class. I only traveled to this one since it was a closer distance.
Atmosphere: 1
Food: 3
Service: 1
The first time I went maybe 3-4 weeks ago was fine! I went through the drive thru and the gentleman helping me was so kind. I’m not sure of his name but he did have a large tattoo on his neck (which doesn’t matter but like I said I don’t know his name) Super polite and efficient. I went the next week and an older woman with short hair was working the window. She didn’t say hi or how are you or anything she just looked at me. Which is totally fine, but proceeded to repeat my order back incorrectly and when I started to repeat myself she closed the window in my face. She was looking right at me when I was talking so I definitely think she heard me. She opened it back and repeated my order to me which sounded correct and charged my card. I ended up getting charged for an extra donut that I didn’t ask for or receive. No big deal; I thought maybe she just had a bad day. I went this morning to give it another shot and the girl working was younger, sweet but seemed so rushed. She too repeated my order back incorrectly and then when I corrected it she said ok and charged my card, I ended up with a donut in my bag that I didn’t want. Maybe it was a misunderstanding or she misheard me but she was really in such a hurry and it wasn’t very busy. This was at 10:00 am.The food has been okay, not the best shipley’s I’ve been to but definitely not the worst.
Atmosphere: 2
Food: 3
Service: 3
I came here with my friend,didn't even get to order because u can only do one order per car. Which is ridiculous. Then when i wanted to just order with her,they didn't even acknowledge me.
Restaurantji Recommends
Insanely expensive!!! Missed part of the
Atmosphere: 1
Food: 5
Service: 3
Always good and always friendly.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Doughnut
Donuts are good, I normally don't have a problem when I come but I was told I needed to call my order in ahead of time because I ordered a dozen and a half assorted, a dozen kolaches. It was 5:30am, I've been coming here for the past 3 years once a month for the same order and never had to call ahead. IDK it's a donut shop, I just kind of figured they would have a couple dozen donuts already made. There is another Shipley donuts closer to where I work, so I have just taken my business there. I work in customer service, and even when telling a customer something they may not want to hear...if you say it politely, it comes across much better-and instead of loosing that customer and their business you could gain a life long fan! I should also add, not all the employees at this location are rude, most are very sweet.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Doughnut, Sausage Kolache, Donut Holes
Donuts are really good. I go there every week and eat in with friends, but one or more servers who have seen me every week for years don't seem to recognize me. Huh?? I'd say high 3s for stars. Or low 4s.
I eat here every saturday great service
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